Care.comReviews 12,031

I started using care.com a few weeks ago to search for nanny jobs. I then noticed the option to apply as a pet caregiver which is something I would love to do even more. However, I discovered I'd have to PAY in order to apply for a pet care job that I might not even get. It costs 4 credits (90 cent/credit) to apply and if I don't get the job I only get back 1 credit. It doesn't cost anything to apply for a nanny job, why does it cost for pet jobs? Second, the website navigation started out great and recently they changed it so you can only see one job at a time and you need to either accept or deny before moving on. It takes way longer to view jobs and is harder to navigate when I know specific things I'm looking for but I have to view one job at a time.

Was interested in learning more about Care.com. I called the 877 # and after waiting 56+ minutes someone FINALLY ANSWERED. (shame on me) once the person answered he was barely understandable and could not answer my questions. I asked to speak with a supervisor and he remarked that a supervisor was not available. He would need to email a supervisor and they may call me back. (?) I asked how to directly dial the care.com office in Waltham Massachusetts and was told that i would need to call back the same 877#. Needless to say i did not get my questions answered and am frustrated. It concerns me that a Massachusetts company cannot be reached by telephone directly. It also was of concern that the call center was in the Phillipines and they were unable to answer my questions and at times were difficult to understand. I was left without any resource to find out more.

Going into using care.com, I thought it would be a great way to find families who need babysitting care or pet care (which I preferred). Recently, they added this "great" feature in which all pet care applications require four credits to apply. Each credit costs $0.90, which isn't expensive, but I refuse to pay money to apply to a job. The reason I'm applying for a job is to get money, so why would I pay money for that? Backwards logic.
Then I thought, "well, I'll just contact them online and show my disapproval of this new development." There is no way to contact them from the US online, which made me even madder. That's not good customer service. To make matters worse, I called the customer service number, only to go through a series of automated voice responses and no real people! I'm so fed up with care.com and their "customer service"; don't plan on trying to find a job here unless you're willing to pay to find a job.

I was suddenly booted off the site for absolutely no reason. The position I had posted was very popular for which I had many applicants. Though I was given a refund I still lost all the applicants contact info I had paid for. They refused to tell me why they rendered their decision but when I called in, the representative put me on hold and then came back on the line, appeared to be laughing and in amusement that I had the nerve to call in. I suspect they felt I was a predator but yet they had no proof of any ill intentions. They chose to terminate me just as a precautionary measure simply because I was a man. I'm a single dad and in a very difficult situation. I had hired applicants on two separate occasions and was very professional with them. I don't appreciate at all being discriminated against.

Care.com has an option available for families to rate a caregiver out of 5 stars and leave a review, but what about us caregivers reviewing and rating the families we work for? I have had some stories that I believe should be shared. Nothing horrible, but there are some things I am sure other caregivers would want to know before applying with or working with a family. I really think this should be an added feature. I mean, we have glassdoor for employees and former employees to leave reviews about certain companies they've worked for. I think care.com should have a version of the same within the site.

When you sign up, they will keep on billing you behind your back, hoping you won't notice the charges because they do NOT send an invoice or bill
Or notification of any kind! With anything you pay monthly you get a bill
Or alert that a withdrawal will
Be made, I. E your cellphone bill, credit cards ect... care.com does not do this! They want you to forget because think
About it who has time to remember to cancel such a insignificant website account?! They prey on that fact that is why they don't send any reminded or notification that you are being billed. Scammers and cheaters. What a Horrible dishonest policy & company!

I don't even know where to start but let's see I have been on care for 7 years I constantly update availability and apply to most jobs within 50 miles of me. I refuse to pay their price for a background check because I already paid for one and offer it freely to any potential employers. Here's the thing in 7 years of being on this site and multiple applications I have received 1 return message and I have been offered 1 job yes 1 job. I have gleaming references and a spotless background however everytime my private clients (not from care.com) try to leave me references they get a site error 401. I refuse to pay for a membership that will be absolutely useless to me and that's exactly what care.com is useless. This company should be shut down they are all about money if you don't pay them you don't work. I really wish someone would create a real/honest site for caregivers and put an end to care.com I DO NOT RECOMMEND

I paid for a background check which was pretty expensive to begin with way more then it used to be. My background check was fine and I still had mothers questioning if I was an ok person. The mothers and fathers on here are some of the most disrespectful and judge mental people I've met. They have hung up on me mid sentence, lied about how many kids I will be in charge of, told me I was hired only to let me go after a week because they "can't afford" a sitter but can afford 3 cars and private school. Most of the parents don't know a good sitter when they see one and end up hiring someone in high school with no experience rather then a nanny with 10 years of experience and a degree just because of the way the person looks. Most of the parents hiring will cut your hours because they don't want to pay for your services.

So I have been on care.com as both a seeker and a provider. Both are set up to steal your money. No guarantee that background checks are real, truthful, or up to date. As a seeker I needed to pay every time I chose a candidate profile or background check. I could never hire a baby sitter because "my matches" were never available when I needed them or they were far from me. As a provider it felt like I was applying to tons of jobs with out getting one responce. I am a Vet Tech and have 4 kids. (I think I am great at caring for pets and kids. But that is another story) the emails I got from care.com were for families that where NOwhere near me- needing services I didn't offer. Sooooooooooooo Frustrating!
I have been on care for almost a year. And I havent been hired for any job. And now I am charged 60$. And can't get my money back. I too have called to cancel my account. I also payed to participate with a background check but the application process was constantly blotchy and I had to start over multiple times without ever finishing. LOST MONEY THERE TOO...
ABSOLUTELY NO CUSTOMER SERVICE
ABSOLUTELY NO PROVIDER SERVICE
ALL SHOW NO RETURN.
WEBSITE IS DECEPTIVE AS TO WHAT IS OFFERED.:(
I havent even been using the site because it is useless. For me at least. Please someone give me a true and good response from care.com because

I've signed up 1 month membership with them and cancelled after 2 weeks ( I still paid 1 month membership fee). However, they keep charging my credit card even the membership was cancelled. Every few month their try to charge my credit card, when I called the customer service number they always said "We are sorry, we will take it off." but a couple of month late this will happen again. I do not trust this company, and will never use them again!

Today I was notified that a member/Sitter has been kicked off, and or had his membership taken away. Why you are- well let me tell you verbatim what Care.com emailed me today and I quote

"Dear Care.com Member,

We are writing to inform you that Ryan S's Care.com membership has been closed.

Under our Terms of Use, Care.com reserves the right, among other things and in its sole discretion, to remove a user's Care.com membership, for any reason or no reason, with or without notice. In addition, following a member's removal, Care.com reserves the right to notify other members who have corresponded with the removed member.

According to our records, you have previously communicated with or your profile was viewed by Ryan S, and that is why you are receiving this email. It is our policy not to disclose reasons for termination.

As indicated, Care.com may remove a member for any reason or no reason. Accordingly, our decision to remove a member does not constitute and should not be interpreted or used as information bearing on that person's character, general reputation, personal characteristics, or mode of living.

Thank you,

The Care.com Team "

So This after noon I find out as to why from the local news and here is the link: http://www.santacruzsentinel.com/general-news/*******/fbi-charges-santa-cruz-county-employee-with-possession-of-child-pornography

This 19 year old kid is in trouble for CHILD PORNOGRAPHY! Why aren't you telling people this Care.com??? As parents and people who use your site you need to should put your customers first. The parents you are trying to help find someone to entrust to watch their kids. We have the right to know why a sitter looses their membership if it is something this serious! You are a horrible company and I will be letting every single site and my city know what horrible people you truly are!