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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Used Care.com before and was happy with service. I didn't need the service all the time but nice I could come back when the need arose. The website has been improved tremendously and truly appreciate it's ease of use. Thank you
Your site was much better two years ago. Seem you are 'double-dipping' pn two ends: providers and those needing care. When a person (needing care) puts out a broadcast message and a potential provider responds--the original broadcaster should be able to respond. Second, your customer service sucks big time. One should have a phone number, not just a email and 'get back to you in one or two days'. Care.com is looking for, and will get, competitors.
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-005434 in your response.
Trying to contact care.com as a past premier customer, seems impossible given their customer service changes over the last two years. Used to be able to speak to someone directly, then by text, now only by email. This company is going down the tubes and would not trust them worth a 'sh*it' this past year. Maybe they only communicate through a foreign country, beware, do not give credit cards to these people, try another company local to your area-that goes for providers (losing patients), and possible users of the services as potential clients. Down hill. They are double dealing--both charging providers and clients at the same time. This should be illegal! Was a customer, no more, surely (presumably) are now controlled or owned by a foreign concern--not by clients that need immediate assistance.
It's very underhanded that you automatically renew subscriptions.
Hello Jackie, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-005426.
Didn't want to have to pay that much to find a caregiver
We appreciate your review. We'll be sure to share your feedback with our management team.
Not very user friendly - the website keeps asking me for the same information over and over again but then gives me 1 result for a care center that doesn't even serve children my child's age. It seems odd to put in a birthdate and then be given search results that don't apply. Very frustrated I paid for this and am not able to locate care options.
Hello Caitlin, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-005423 when you message
I think that it's a scam as to how much you charge in the end.
Hello Vincent, We appreciate your review. We'll be sure to share your feedback with our management team.
I logged into your website, set up an account, and paid for a premium membership. You apparently charged my credit card. Then it said it would be smoother to use the app, so I followed the link that didn't work. I went to Google Play and found your app and installed it. When I go to login it says that account is already in use. Sometimes, it says that I'm on a page that is for people finding caregivers, but it won't go anywhere to let me look for caregivers. That's what I want is caregivers.
Hello, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-005421 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
In spite of sending me multiple messages a month even when I'm not hiring from your site -- and multiple messages per DAY when I need a caregiver -- your system did not recognize my email address as matching up with my Facebook login. I never got an email to reset my pw, and was forced to sign up with a new account even though I've already got a paid membership; I am now twice-paid. This is also annoying because I can't access my old inbox where I had many conversations with local caregivers & double-check that people contacting me this time around were not people who flaked out on me last time.
Hello Lena,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005419 with your message.
Hello Steve, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005416 with your message.
Easy enough to sign up... will update as process continues. Thank you
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005414 when you message.
First of all, you make it look like you can actually do things on the free version, but really you can't. Then, when you subscribe, you have to pay extra for what should be basic items, like seeing who has looked at your job. Stop with the nickel and dime bull$#*!, are you the Spirit Airlines of childcare websites?
Hello Scott,
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005413 with your message.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Its a little complicated and you have to sign up before being able to do anything
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005407 when you message.
Advertising not clear that subscriber must pay for background checks. Also, website not clear on subscription - once caregiver hired, is there a need to continue subscription?
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site and still have some questions on how it works. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005405_ when you message.
Easy to use. Nice graphics makes is pleasant to view. Not overly pushy on selling your service.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with us!
Not bad so far. I might be needing assistance with and for my mom from time to time because, I would like to go out occasionally with my girlfriend and do not want to leave my mom alone.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005403 when you message.
Joining care.com has been a good experience thus far.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005400 when you message.
I signed up for a 3-month subscription but am VERY uncomfortable because there is no place on the website that tells me how I can cancel it. I have purchasing subscriptions that automatically renew for services that I don't need on a daily basis. I will try this service once and am not comfortable being force into a subscription. I woudl prefer a flat fee for a limited time period instead of being forced into paying for something in perpetuity knowing that this isn't health care that I need in perpetuity., I al ready anticipate when it's time to cancel my subscription, it will be a major pain, I'll have been charged a lot of money for services I don't need.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005393 when you message.
I heard good things about this service, but I don't feel great that I have to pay up front just to read messages. I need one-time care in a hurry to look after our cat when we go on vacation. I don't need yet another subscription -- and for a service that I'm going to use once, maybe twice a year. Disappointing.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005384 when you message.
I can't figure out where the applicants I saved are stored. Very annoying.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. You can also go to your profile pic and click to bring up your dropdown, from there click Caregivers and it will bring you to your favorites. Please include Reference Number REV-005381 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.