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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Too many steps and forms and I still haven't even got to talk to anyone who can help me! Very frustrating.
I ended up paying $35 for something I was not trying to do the website just kept prompting me to it! So I lost money on that request just to speak to the sitters that I don't need and won't be using.
Hi Jasmine, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007293 when you message.
Hope to hear from you soon. I cannot get back to the page I was on
Hi Steven, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007290 when you message.
Seems easy to use and since I have had no luck with a number of services this seems like a good alternative.
Hi Constance, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I will let you know after I hear from your caregivers
Hi Joanna, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Not sure at first how to contact or know when caregiver responds
Hi Donna, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007241with your message.
I feel a little bamboozled quite honestly, before I paid for the subscription it was showing that like 5 or 6 people had sent me messages about my open position, once I paid my money not only was there only one message there is only a small handful of providers in my area, and all but two of them had not logged in in over a month
Hi Laura, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007239 when you message.
It was unclear whether my payment went through…I hope I won't be charged for the number of times I hit the payment button.
Hi Maria, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007238 with your message.
I literally JUST signed up and I was hit with several sales pitches for things that should be included with the monthly fees already.
Hi Brandy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I've had to reset my password 3 times because I can't log in. No help phone number
Hi Doreen, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-07216 with your message.
All good. Will see if i get a quality person out of this deal
Hi Kristen, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
It was difficult to get back to caregiver options. I was told I would pay $155.40 and instead it charged me $240.00. I tried to get a person on the phone and the phone redirected me to the website. I want a system that is simple and not confusing. I do not want to pay $240.00.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-19889 when you message.
Easy to maneuver however misleading in not able to message a particular interested caretaker unless ones subscribes first.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007214 when you message.
Premium is very expensive and almost all caregivers don't have reviews
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007211 when you message.
Very annoying the way it keeps leading you to purchase other things. I also don't like the fact that it made me take an account to be able to use your site and get applicant info. The people pay to list, those who are looking to hire should not have to pay the fess as well.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007210 when you message.
I'm surprised that you would list somebody who's on the sex offender registry on your website, but then make me pay to see that.
Kelly, please contact us, with the name of the caregiver and any details you have, through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007209 when you message.
Save my credit card info from the annual membership so I don't have to enter it twice
We appreciate your review. We'll be sure to share your feedback with our management team.
I have not found a way to talk to someone on phone about issues
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-007207 in your response.
I did not appreciate when upgrading that there were extra hidden "add-ons" that should have been available from first glance, not AFTER I subscribe for a year. Things like criminal background checks should be a standard, not an additional add on, and may have been something that stopped me from subscribing had I known before hand.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007205 with your message.
The website is hard to navigate. I found a sitter I wanted to hire and the system made me upgrade even though I didn't want to and once I upgraded, the sitter was no where to be found. This is very frustrating.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007206 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tana, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007292 when you message.