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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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New to this site. Trying to find reputable help to care for our mother.
Hard to get through only trying to get to applicants
Hello Sue, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007496 with your message.
A separate crim background check subscription seems deceptive.
Hello Gabriella, We appreciate your review. We'll be sure to share your feedback with our management team.
Too pushy is terms of selling the premium plan. The basic one is useless. Also, the auto renew policy sounds aggressive and doesn't keep the customer's best interest in mind.
Hello, We appreciate your feedback. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-007492.
I can follow your website and you have several possible candidates.
Hello Mike, We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The strong push into additional services with no apparent navigation options (to get out!) is highly irritating and raises questions about Care.com ethics
Hello Peter, We appreciate your review. We'll be sure to share your feedback with our management team.
I had issues setting a password and logging in multiple times.
Hello Kelsea, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007485 with your message.
Your site is misleading. It appears I can see the information on folks who reply to my post, however I cannot unless I pay you. I can't even respond to applicants without paying.
Hello Vicki, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I hate it a lot. Confusing and glitches all the time.
Hello Michelle, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007483 when you message.
Easy so far, although do not like all the add on prompts and charges that I got bombarded with.
Hello Elaine, Thank you for the 5 star review. We'll be sure to share your feedback with our management team.
Care.com is a time-saver, the website is convenient to use and is very user-friendly.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
I find your membership charges to hi. And to add that I still have to pay the care person their full rate. You need to lower your rates if I as a subscriber still have to pay the abnormally high rates of your care people. I find the 38.99 per month of service is way to high and still have to pay care people some where and upwards of $20 to $30 an hour for their service. And you want to charge for viewing the person $2 more per month and $3 more for another service? I have hesitated for a month now to pay this cost of which I find outrageous.
We appreciate your review. We'll be sure to share your feedback with our management team.
Not happy with your adding so many optional fees! Feel like this is a bait an switch. Very frustrating!
We appreciate your review. We'll be sure to share your feedback with our management team.
It is impossible to simply get to care givers information here. You can post a job, but have to pay for an account to view responses. I paid for an account and am now trapped in the never ending upsell screens, with no way out.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007460 when you message.
Too many pop ups and the way you nickel and dime people with your add ons is ridiculous. $2/mo to see job views?! CHEAP AF.
We appreciate your review. We'll be sure to share your feedback with our management team.
Why charge extra to do background checks!? That is why we came to you in the first place. If safety wasn't an issue we would have found someone on Craigslist. Disappointing.
We appreciate your review. We'll be sure to share your feedback with our management team.
You guys are unnecessarily expensive and restrictive. Childcare is expensive enough, especially for single moms who have to work a night shift and are forced to figure out other arrangements with out you nickel and diming on top of your subscription fee.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007458 when you message.
I was charged for an upgraded plan which I did not want.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007454 with your message.
Not bad so far, better than some, worse than others. Mainly not as laborious, which is a definite plus! Need more drill down questions to get at 'details for care' before getting 'responses' from potential Aides.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007452 when you message.
Costs keep adding up, prefer knowing up front before I decide to "try" the service,
Also background checks should be included in annual fee.
Thank you for your review at this time. We appreciate all feedback and I have noted this for our Management Team to review. If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007446 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert, Thank you for the 4 star review.