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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Wanted to speak to a rep live person. Not sure i did the filling in information correct
Just getting started don't know yet I'll let you know
Hi Brenda, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010808 when you message.
A bit confusing. How do I access the Caregivers? I would like to send them chosen caregivers a message to get started.
HI Dawne, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010797 when you message.
So far so good, price is a bit rich with no guarantees
Hi Brad, We appreciate your review. We'll be sure to share your feedback with our management team.
I need senior care in Lubbock Texas and the system thinks I need a babysitter in Austin TX. Frustrating
Hi Keri, Thank you so much for your feedback; we really appreciate your sharing your REV-010796 when you message.
Really don't have any comments. There should be a free trial and a promotion vivid.
Hi Babi, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I can't log into app bc I made the account online first and then got the app. It wants me to enter all my info it first. What I'm the world?
Hello Jessica, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010780 with your message.
Very easy to setup Premium membership. The site offers many prospects for our mother's care needs.
Hi Nicholas, We love hearing this! Thanks so much for sharing!
You would have gotten 5 stars but I felt like I was lured into a service that was going to be free to me and then I ended up having to pay...
Hi Nanette, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I wish there were more free options to find quality care nearby. I realize that profits are necessary but I was able to find care before on here without having to pay.
Hello Heather, We appreciate your review. We'll be sure to share your feedback with our management team.
I joined but was left hanging. What happens next? Do I get numbers to call? Do I wait for a call or email?
Hello Richard, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010760 with your message. Please check out this article about posting jobs.
https://help.care.com/families/s/article/How-do-I-post-a-job-1560430846998?language=en_US
Seems like a great way to find a qualifued care giver that has been screened and can be trusted with our Family and home.
Hi John, We love hearing this! Thanks so much for sharing!
I didn't know once I paid there would be more subscriptions
Hi Jeannette, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
This site pointed me to West Lake Assisted Living, Desoto, Tx. I saw on their website photos and later received personal photos of the residence... ALL WERE FAKE. You would think that if they really CARED they would not send a loved one to a dump like this. I am sorry, but if I was selling a product, I would at least know what it really was. Not with them... all about the Benjamins... RIGHT~
Hello Brenda, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010764 in your response.
I assume everything is secure on this site but you have given me no indication it is or that you accept any responsibility if it is not.
Hi Brenda, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010765 with your message.
I just made an account and you're asking for a review.
Hello Jimmy, Thank you for your membership.
Felt like the upsell started too early. Haven't yet seen the value in the product and already feel value is being gamed/gimmicked.
Hi William, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Stop trying to sell me so much crap. I am here to find care, not line your pockets. It's ghoulish to make money off of this to begin with, but let up on the hard sell.
Hello Jason, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010772 with your message.
Still not sure what to expect and if it will help me find trusted pet sitter.
Hi Katrin, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010775 with your message.
Care is very user friendly site and connects me with those who fit the need I require.
Hi Lisa, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Caterina, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010809 when you message.