CardPool

Terrible customer service. Was contacted by customer service to confirm my order with some additional details. "No problem" I thought... except they never answer the phone! I finally got a hold of the one customer service rep (Amelia) and confirmed all my details only to receive an email that my order was cancelled,

Choose one of Cardpool's many competitors, you'll be glad you did.

DO NOT by or sell cards to Carpool.com. They take your money and give you expired cards and they do not have a phone #! It has been a week and I have heard nothing back from them. STAY AWAY! All of their reviews on their website are fake as well.

I have only used this site twice, but times they were quick and easy to process. I am a buyer, not a seller, so that might make a difference. I am so 'stoked' to get gift cards at a discount! So it takes a few days to get the physical card... worth it to me. Will alert this site if something goes amiss. My mom just bought cards from them.

I'm not sure when it happened, but a change of ownership or something else happened to cause them to become a scam. I have sold numerous gift cards, both physically and electronically to Cardpool in the past. No problems. But I recently sold them a e-gift card and after nearly 3 weeks, it's still sitting there "in review". Emails go unanswered and there is no way to contact a live person. Thankfully, this was not physically sent to them and I can cancel. If this is your situation (e gift card), go to your account, pull up listings and delete. This will cancel the transaction. They need to be reported to the Better Business Bureau! Stay Away!

I ordered one physical gift card, and it arrived quickly and was for the amount stated. More impressively, I am impatient but frugal (bad combo sometimes) and decided to order electronic gift cards to purchase a TV since I didn't want to wait for cards in the mail. I received the codes for the 4 separate gift cards within 1-2 hours of placing the orders and was able to use them and place the order the same evening I ordered the gift cards. Saved over $50 by waiting a couple hours... not bad. Will use again. Would give 5 stars if they had a phone number you could call.

I've never shopped with them before, but it seems the 10 minutes/1 business day timeline is a hoax. Cardpool really needs to beef up the narrative surrounding the timeline from order placement to fulfillment.

Having said that, if you call *******787 and request a cancellation politely, you may be meet with success as I just did. The representative was very patient and polite in helping me do so. Here's hoping they follow through.

Wish I have check the reviews before the purchase from card pool. However first time purchase was successful. Made the second purchase paid 172.00 for a 190.00 lowes card on 03/11/14. After 2 days no reply no nothing. Then I found out there's no number to call and it makes worry a bit. No choice so send them an e mail, got a sample reply saying they are so busy due to post holidays sale. ( Holiday)? This is March what holiday, send them 2 more e mail and they told me that they have issue a refund on 04/14 but I check on line with my bank after 3 days. Still no show of my refund yet. At this point I wish myself good luck and keep waiting
My advise at least find a company that has a number to call or someone to talk
This company has no number and it makes you think what company has no phone for customer to call or simply they just don't want to talk to you!
Stay away from this.

I sold them a bunch of Macy's cards and sent them the pin numbers of all the cards. They sent me a check for them. Several months later, they claimed I never sent the pin numbers and charged back! I have emailed and called numerous times. The one time they emailed back, they said they would look into it. After that, zero response. It has been extremely frustrating to work with an unprofessional organization that ignores your calls/emails for an error on their side.

Caveat Emptor! Do not buy or sell your cards to this shady organization. They are horrendous.

Did not deliver. Their verification system did not work (said it was unavailable). I tried again later and it told me I had already verified or had declined to verify and someone would be in touch (Yuck). A couple days later I got an email asking to call customer support - I did that and was then verified. I then tried to order two cards. Both orders were cancelled due to "Risk Assessment". I contacted support to ask what that meant - they told me me they could not disclose that to me, but i was welcome to "Try to resubmit the orders at a later date". No thanks - My credit rating is A+ and there are a lot of companies happy to accept my money. I dont need to deal with these bozos

They apparently preauthorize credit cards BEFORE confirming inventory. If the card you want is popular, inventory may disappear while in the middle of a transaction. I tried a couple of times before my bank called me since the bank's system detected fraud. My bank showed four transactions (plus three more which were declined once they froze the account). Bulk purchase is therefore useless.

Cardpool's response:

"The first four charges were cancelled and refunded when the orders did not go through. This usually happens if one or more cards is purchased by another customer before the order is completed. The refunded amounts will be reflected in your credit card statement within a few business days."

Is anybody there at Cardool? I placed an order DECEMBER 30... it keeps saying "order pending review". What happened to the order? I have used them since 2014 with no problem, that is why I gave 2 versus 1 star. Their phone number is virtually impossible to locate in their site, (which means they don't really want calls) not that they answer anyways..."high call volume, leave message" yet still no response. I am disappointed at the lack of customer service. I guess they want me to buy elsewhere?
Hey Cardpool: fix it or you will lose me... my order # is *******... this is your chance to show me you want my business?