CardPool

Cardpool is a complete waste of time. I "bought" $800 worth Apple electronic gift cards at 4% savings from them last Saturday, Monday they cancelled my order per their "risk assessment" team. So I on immediately bought $800 worth BestBuy electronic gift cards at 6% savings from them. 3 days later -Thursday- after 2 emails to them they finally cancelled again my order per their "risk assessment" team. I don´´t care about saving $1 on a $25 gift card. That costs me more time than it saves money.

I bought cards from CardPool for years. About 6 months ago, I purchased cards that had no value. It took quite a while to get those replaced. They said they had moved, so things were held up. Well, another card, this time a $50 one to be used at a famous coffee retailer, turned out to have no value. Three or four emails later, still with no response, I have determined that their 'move' was a hoax and they've just changed their policies and are no longer the helpful company I have dealt with in the past. I consider myself lucky. This card was only worth $50. I've purchased some worth thousands and had no (major) problems. If the card was empty, they made it good. Apparently that is no longer their policy -- just as answering emails is no longer part of their policy. They've seen the last of me.

I purchased and paid for a $50 e-gift card on 3/31 for an upcoming
Event, it's 4/3 and I've received nothing. No email inquiry
Response. Their site states e-gift cards are emailed within 10 minutes,
Sometimes it can take up to 1 business day. There would be no reason to
Not immediately process an order if they actually have the e-card in
Their system, their software should be programmed to do so. They're
Obviously a very shady business if they're advertising e-cards they
Don't have or are incompetent. They have now spoiled the event I planned
To use it for. This company needs to be investigated by ic3 and SHUT
DOWN! I'll be reporting them and everyone else who's been taken
Advantage of should as well!

I was skeptical at first but the temptation to save over powered me. I purchased a $100 Cabela's electronic gift card for $90 and had the email with the numbers within an hour of the transaction. I made my purchase from Cabela's with no issue. 3 days later the items ship and on the 4th day I am notified by Cabela's that the card was purchased fraudulently. I notified Cardpool immediately and was issued a full refund from them with and extra Cardpool gift card for my trouble. Cardpool's customer service handled this issue great and I would do business with them again especially knowing that they will stand by the sale. I was more frustrated by Cabela's as I thought they treated me more incorrectly over this situation. I just want to let people know of my issue and how it was handled. I am sure these things happen when you are in this type of business but Cardpool handled this issue very well in my opinion.

Sent proof to customer NO service of a referral who clicked and purchased but they refused to look into it and dismissed me entirely. Wrote to company and no response. Would not do business with again. Don't value customers.

I ordered a digital gift card from this company in March 2019 for Red Lobster. It was to be used for my mother-in-law's birthday 2 days following the purchase. This being a digital gift card, I assumed I would receive the card within 24 hours. I didn't receive this card until almost a week later. Extremely disappointed.
So, as far as gift cards go, the value is good for the lifetime of the company unless otherwise stated. I attempted to use this card in July 2020, assuming the full value should have been available since it was never used at the time of purchase. When I checked the value of the card on the Red Lobster website, it shows the card invalid or account closed.
Now, I am aware that CardPool only guarantees the authenticity of the gift card for a year, but that does not mean the card should be invalid or account closed.
I have attempted to remedy this issue with Red Lobster relations in which they redirected me back to CardPool. CardPool refuses to fix the issue, continuing to state that they only guarantee gift cards for 1 year. They refuse to even check to see if there is a remaining value on the card.
I would recommend using Raise.com before ever purchasing from this company.

I logged onto their website on 12/23/19 to sell an Olive Garden gift card. Their website indicates a 3-4 business day turn-around. It is now 1/7/20 and I have seen nothing. I have emailed--no answer. I called Customer Service. The person I spoke with said Customer Service does not have a direct # to call so she took a message -- RIGHT. She also said to email Customer Service -- I told her I already had with no response. I would say if you have an alternative vendor to work through, try them. This is my first--and last--time with CardPool.

Since the beginning of 2014 I started to purchase giftcards from Cardpool. My purchases were under $30 per card and had no issues. In late Feb. Had an incident that I received a gift card about two weeks after placing an order. Now, I ordered an Starbucks e-gift card which is a paper card. I received it in the proper amount of time but I got a piece of paper with a picture from starbucks but not numbers, no barcode, nothing. So how am I suppose to use this? The lack of a customer service number is just unacceptable. There are many other gift card retailers that provide better service, a delivery confirmation number and a customer service number. I won't be using Cardpool anymore, not worth the hassle.

Cardpool.com charged my visa credit card 520 times $89.00 in November 2018, which was over $30,000 for gift cards I never requested and never received. They stated
That they sent e-cards to my email. My credit card company wants me to pay for it. I reported it to local police station. It is impossible reach out Cardpool customer service over phone. One time I got lucky to speak with person who said I need to communicate over e-mail only. Over e-mail I get always only automated e-mail responds. Now my credit score changed to poor. Bank harassing me with hour long phone calls, with same questions.

Enough said. Did everything I needed to to send the card out, nothing ever came of it. They keep sending the emails saying "reminder to send out your card!" and I've had to block. I've tried calling, but like everyone else... nothing. I think the whole number is a scam and no one ever checks it.

PLEASE someone hold these thieves accountable.

I just ordered $140.00 of Home Depot e-gift cards from Cardpool, but even though They took my credit card payment through their website and then I later verified my credit card HAS been charged, days later I still have not received my e-gift cards. There should have been no delay. I have excellent credit, and have placed countless purchases on line from sites such as Amazon. Their organization is notoriously slow and risky, and a Buyer MUST is very wary of them. Further there is no one to ask and present your concerns to. Proceed at your own risk.

I enter the codes for my $625.17 my Bloomingdale's gift cards and I received a call from Oscar *******787 2 days later asking me questions, where do I get the gift card, how long do I have it, where is the location the GC issued, etc… 4 days later, I got this email,

"We recently received your gift card code transaction but our processing center encountered an issue while processing your card. We are unable to accept these gift card codes at this time and we are returning ownership of this gift card to you". The PROBLEM is my card was used and the balance is $14.

Stay away from cardpool.com. Scam!

After Search around the web

Anson Tsai (the owner - cell *******147) and Jeff (order support - cell *******811).

I sold them a 415$ kohls card. Gave them my information on my card and guess what? Surprise...! I didn't get nada from nothing... no notification or nothing so my family and 3 daughter's of mine went shopping thinking the transaction didn't go through. They milked me of everything. Contacted kohls with no help after calling and emailing cardpool. No response at all hours like their always busy. It smells like a duck, it's a dam duck.! Straight scam.! Logged in and they erase all transactions of mine too. Hope the FBI GET THEM like I read. They fake and good at it. DONT FALL FOR THEM. They even erase the transaction again!