CarCover

Absolutely horrible customer service. I spent several days trying to resolve an issue with them and they just kept arguing that they were right and I was wrong. They called me to try to resolve the issue and they wouldn't even let me talk. They just kept interrupting me. I have owned a web based business for 25 years and would never treat customers this way. I simply asked for the company to collect a product that they sent in error and replace it with the right product. Instead of making things right, they blamed me for selecting the wrong size, when their website clearly states the size in the title and what they sent does not fit. I wouldn't have minded the error if they just would have helped me fix it, but they are unwilling. What I would say is that when you purchase from this company, make sure you have the right size or you're stuck with it.

Bought a cover for my truck, this cover was supposed to be for outside and fit this truck, I still don't know what they sent me, but it wasn't for my truck, it appeared to me to be a cheap universal cover and didn't keep a lick of water out, my inside my bed had puddles of water laying in it. I contacted there customer service about this problem (what a joke)and sent pictures and explained all these issues.They did nothing but blow smoke, There website states that they will cover return shipping if they make a mistake, that's a lie. I paid to send it back,I just want everyone to know this before they decide to deal with these crooks!

I purchased the product to cover my brand new cadillac escalade an it messed up my $7000 paint job on top of the car cover Shredding an ripping, it tore from the bottom to the top an company only wanted to offer me 25% of my money back for buying they product, I wasn't even asking for compensation on my paint job expenses, an this was all in a 2 week period...be careful it's a rip off

They shipped it in a box that was too small and it was hanging out of the corners of the box dragging on whatever it came across. When I didn't need it, they offered me a discount- I rejected and then they offered me even more of a discount to keep it. To return it YOU have to pay for the shipping (not to mention an appropriate sized box to ship it in).

My Gold Shield 5L - Car Cover was installed on my 2018 Jeep Wrangler Rubicon in June, 2023 so the vehicle could be stored outdoors at a storage facility.
When I returned to take my vehicle out of storage six months later - the cover had essentially disintegrated. My vehicle was covered in a white powdery/pasty film and the cover was unusable (grommets pulled completely out when I tried to re-install it.
The company agreed that I was entitled to a new cover (for $30 S&H) - so, the product is horrible but the service was good. I would not recommend this cover for outdoor storage.

Deteriorated on first use. 'warranty" wanted $95 shipping to replace... the cover is not worth that in the first place, and I already paid over $200. Many of their positive reviews seem suspect. Not a good product or company.

We bought a camper cover for out 5th wheel. It didn't last 1 winter. After splitting down the middle of the roof the whole cover was laying on the ground. Zippers still zipped and straps still fastened. Quality is really poor, fabric tears like paper. Was offered replacement for $95 shipping fee but going to pass. Don't need another cover that can't last 1 season..

Purchased car cover less than 2!/2 years ago and it is in shreds (not enough left off it to make a cleaning rag). This is their "top of the line" cover and upon contacting company about warranty, representative made it sound like I was lucky to have it last that long. By way of comparison, the first cover I purchased for this auto lasted over 20 years (I only wish I could remember who manufactured it). Additionally, although their website boasts "always free shipping", I am being charged to replace their shoddy product.

Bought the gold level "waterproof" cover (with the lifetime warranty) a bit over a year ago. The cover started leaking after seven months. I called for a replacement under warranty and was told it would be $30 for shipping. I also found out that they limit warranty claims the three per person (why do you need to do that if you believe your product is any good?). These little details were not shown on the warranty summary page, but are apparently indicated about 2/3 of the way down a substantial list of terms and conditions. After a year, the original cover seems about as waterproof as a cotton t-shirt. As I don't have a garage space, I had to cave and pay the $30 for a replacement to use until I sell my car. Look elsewhere for real protection from the rain. I fail to see how they have positive reviews.The photos are from the seven month leak timeframe.

Bought the RV cover via the internet July 27,2020, received it in about a week. Placed it on right away, then took it off to show the RV on Sept. 26,2020 Had hole, the seam was coming apart, the lining shed all over the outside of the RV. This product is cheap and did not last two months. I called the 800 number and they told me to write an email with pictures, so I did. They put me off, then sent me an email stating I was to late. The customer service was no help. Very poor quality and deceptive warranty practice.

My rv cover that I received from carcover.com was damaged upon its arrival I contacted the company for there warranty that states if you receive a damaged product they go the extra cost to get you a new one. I emailed an emailed only thing I got was well give you 40% refund if you keep it. So after dealing with them for months to resolve it I pretty much told to kick sand an F off so beware with this sorry excuse of a company

Don't buy from them, I repeat don't do it. The "best" cover they had (10 year warranty) completely unusable in 8 months. POOR QUALITY. They offered to warranty for 70%. I said Ok credit my CC card for 70% (although should have been 90%) They refused and wanted $46. To send a new one. Do not want another of same quality as in another year they will probably want 50% if any.

Bought a RV cover and purchased the gold as it came with advertised lifetime warranty. Cover came apart and had to submit a claim. Customer is responsible for the shipping of replacement cover. 90$ later got my new cover. Cover came apart again. Submitted a new claim and was told the lifetime warranty only offers 1 replacement. Sure enough all this is in their fine print. Poorly made cover and bad customer service. Now I'm out 400$ and no cover. Seems like the extra $$ packages are just to siphon more money from the customer. Bad business stay away.

The cover does not fit as pictured on their website. It's short and comes off with just a little wind. Also, they don't make enough room for the satellite radio antenna which is almost coming through he cover. I reached out to customer service and they offered me a 20.00 discount. What good is that, I spent 160.00 on the cover, if it rips due to an incorrect fit it becomes worthless. Also, the straps are directly in the center of the wheels so they are worthless. Photo of wheel shows location of black strap. Photo of top shows satellite radio antenna.

We bought a trailer cover, around $400. It did not even last a year; totally shredded. Warranty life-time. Found out you need to pay shipping of $95 each time. So every year after it falls apart you will need to pay another $95 to get another one. Also when you call them for the return, you only get an email address. You can't speak to a person. What a racket. Don't do it.