Car Computer Exchange
business logo of Car Computer Exchange

Car Computer ExchangeReviews 1,002

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


How would you rate Car Computer Exchange?
grey star
grey star
grey star
grey star
grey star

Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
233
This company does not typically respond to reviews

Instant Feedback

2,813 reviews

We monitor reviews for authenticity

Macao
1 review
0 helpful votes
Follow Luciano D.
Unfollow Luciano D.
Share Review
Report Review

Quick and Easy Exchange
January 23, 2025

Quick and easy, could ask for better. From order, to ship, to install, it was all so simple. The part is working out great. Thanks for the process.

Date of experience: January 27, 2025
Kentucky
1 review
0 helpful votes
Follow Ginny L.
Unfollow Ginny L.
Share Review
Report Review

2008 Ford Edge
January 22, 2025

I called them once cause it has been a week after ordering and they were still trying to code it, but got it sent out to me as soon as they could! The guy I talked to was pretty ok and the computer didn't have any problems with it! It also came with the shipping label to send old one back as promised!

Date of experience: January 12, 2025
Illinois
1 review
0 helpful votes
Follow William F.
Unfollow William F.
Share Review
Report Review

I was pleased to find your service.
January 21, 2025

It was great to find that I was able to purchase a ECM that didn't have to be programed at a very reasonable price and have it in my hands in just a few days.

Date of experience: January 11, 2025
New Jersey
1 review
0 helpful votes
Follow Mustapha G.
Unfollow Mustapha G.
Share Review
Report Review

None
January 20, 2025

Had to return because a part was broken. Waiting for replacement.

Date of experience: January 10, 2025
California
1 review
0 helpful votes
Follow Deborah G.
Unfollow Deborah G.
Share Review
Report Review

Nicely done, and easy.
It was sent back because of some issues, but the people are very friendly, and helpful.

Date of experience: January 23, 2025
Michigan
1 review
0 helpful votes
Follow Robert T.
Unfollow Robert T.
Share Review
Report Review

Shipped faulty Jeep PCM
January 17, 2025

I purchased a PCM for my jeep and submitted all information that they requested, the VIIN which tells you everything about the vehicle, the year make model, they charged me $418 and shipped it. I installed the PCM and my jeep would not run, it would just crank. I shipped the PCM back to them along with pictures of the diagnostics from their installed PCM and the original. They shipped me another PCM, the jeep would start and run for a second and shut off. I once again shipped it back along with diagnostic paperwork pictures and emailed them everything. I asked for my money back because twice they failed to meet their end of the obligation. They refunded $218 of the $418 and claimed their return policy. Return policy only works if i decided i did not want the equipment but in this case i did want it but what they sent me was faulty. Dealing with this company was a HUGE mistake and Buyers Remorse/Beware. According to their policy i should have received my refund within 10 business days, however, it took almost 3 weeks to receive a partial refund. I have emails to back up my claim including diagnostic pictures. DO NOT BUY FROM THIS COMPANY, they will ship faulty equipment. Customer satisfaction is not an option for this company. I tried calling with no results, i have sent several emails (around 7) giving them information and pictures to substantiate my claims along with hard copies when shipping back their faulty equipment.

Date of experience: November 3, 2024
California
1 review
0 helpful votes
Follow Kyle H.
Unfollow Kyle H.
Share Review
Report Review

M
January 17, 2025

Is it really necessary for me to enter 50 characters here?

Date of experience: January 5, 2025
Texas
1 review
0 helpful votes
Follow Kendall S.
Unfollow Kendall S.
Share Review
Report Review

Easy to do
January 15, 2025

Easy to determine the appropriate computer for my vehicle.

Date of experience: January 5, 2025
Oregon
1 review
0 helpful votes
Follow James M.
Unfollow James M.
Share Review
Report Review

Positive, Trouble-Free Experience.
January 15, 2025

Ordering was simple and the replacement pcm was a simple install and the pre-programmed unit performed like new out of the box and I now have my truck on the road starting and driving as good as it ever did. Trouble free from start to finish.

Date of experience: January 5, 2025
North Carolina
1 review
0 helpful votes
Follow Harold D.
Unfollow Harold D.
Share Review
Report Review

2000 Durango
January 14, 2025

Don't know when delivered, put in bad place by Frd Ex. Did not have good communication from car computer exchange.

Date of experience: January 4, 2025
North Carolina
1 review
0 helpful votes
Follow C.D. R.
Unfollow C.D. R.
Share Review
Report Review

Bought two pcms from them and will buy again if needed. Good customer service. Quick delivery. Will highly recommend.

Date of experience: January 4, 2025
Kentucky
1 review
0 helpful votes
Follow Clarks A.
Unfollow Clarks A.
Share Review
Report Review

Awesome
January 12, 2025

Very helpful and professional answer all my questions would recommend them to anyone great service

Date of experience: January 2, 2025
Texas
1 review
0 helpful votes
Follow Alex W.
Unfollow Alex W.
Share Review
Report Review

Great Source for Quality Parts!
January 11, 2025

The process was quick and easy. I found what I needed and was skeptical about other sources for a pcm. Car Computer Exchange seemed to be the most reliable option. Yeah, it costs a little more than the other guys, but the quality is there. And that's what your paying for.

Date of experience: January 17, 2025
Georgia
1 review
0 helpful votes
Follow Jennifer B.
Unfollow Jennifer B.
Share Review
Report Review

Communication
January 11, 2025

Very good communication, product worked perfectly after installation

Date of experience: January 1, 2025
Colorado
1 review
0 helpful votes
Follow All A.
Unfollow All A.
Share Review
Report Review

Excellent Service
January 9, 2025

Everyone I had contact with was very nice and understanding. I want to thank them for being helpful and timely.

Date of experience: December 30, 2024
Michigan
1 review
0 helpful votes
Follow Bobby K.
Unfollow Bobby K.
Share Review
Report Review

Easy order process, fast shipping
January 9, 2025

Ordering process was straight forward, detailed information about my part was a little more complicated but they made it as easy for me as possible. Fast shipping and part arrived sooner than I expected.

Date of experience: December 30, 2024
Arizona
1 review
0 helpful votes
Follow Charles H.
Unfollow Charles H.
Share Review
Report Review

The ECM that I ordered was the exact one that I ordered and the description was exactly what I received. I would recommend this business if you're looking for a ECM.

Date of experience: December 27, 2024
Tennessee
1 review
0 helpful votes
Follow Tim W.
Unfollow Tim W.
Share Review
Report Review

Two computers
January 2, 2025

Got one computer from uall put in truck worked good sent old one back. Got another email that my order on the way call uall and said didn't order another one he man said standard email ok got another one called uall and sent it back today 12 23 24

Date of experience: December 23, 2024
Wisconsin
1 review
0 helpful votes
Follow William T.
Unfollow William T.
Share Review
Report Review

Service was fine
January 1, 2025

The product ordered was received as notified we would. Thank you

Date of experience: December 22, 2024
Colorado
1 review
0 helpful votes
Follow Bethany B.
Unfollow Bethany B.
Share Review
Report Review

Any questions I had were answered so was a good experience thanks!

Date of experience: December 22, 2024