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We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.
The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.
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Quick and easy, could ask for better. From order, to ship, to install, it was all so simple. The part is working out great. Thanks for the process.
I called them once cause it has been a week after ordering and they were still trying to code it, but got it sent out to me as soon as they could! The guy I talked to was pretty ok and the computer didn't have any problems with it! It also came with the shipping label to send old one back as promised!
It was great to find that I was able to purchase a ECM that didn't have to be programed at a very reasonable price and have it in my hands in just a few days.
Had to return because a part was broken. Waiting for replacement.
Nicely done, and easy.
It was sent back because of some issues, but the people are very friendly, and helpful.
I purchased a PCM for my jeep and submitted all information that they requested, the VIIN which tells you everything about the vehicle, the year make model, they charged me $418 and shipped it. I installed the PCM and my jeep would not run, it would just crank. I shipped the PCM back to them along with pictures of the diagnostics from their installed PCM and the original. They shipped me another PCM, the jeep would start and run for a second and shut off. I once again shipped it back along with diagnostic paperwork pictures and emailed them everything. I asked for my money back because twice they failed to meet their end of the obligation. They refunded $218 of the $418 and claimed their return policy. Return policy only works if i decided i did not want the equipment but in this case i did want it but what they sent me was faulty. Dealing with this company was a HUGE mistake and Buyers Remorse/Beware. According to their policy i should have received my refund within 10 business days, however, it took almost 3 weeks to receive a partial refund. I have emails to back up my claim including diagnostic pictures. DO NOT BUY FROM THIS COMPANY, they will ship faulty equipment. Customer satisfaction is not an option for this company. I tried calling with no results, i have sent several emails (around 7) giving them information and pictures to substantiate my claims along with hard copies when shipping back their faulty equipment.
Easy to determine the appropriate computer for my vehicle.
Ordering was simple and the replacement pcm was a simple install and the pre-programmed unit performed like new out of the box and I now have my truck on the road starting and driving as good as it ever did. Trouble free from start to finish.
Don't know when delivered, put in bad place by Frd Ex. Did not have good communication from car computer exchange.
Bought two pcms from them and will buy again if needed. Good customer service. Quick delivery. Will highly recommend.
The process was quick and easy. I found what I needed and was skeptical about other sources for a pcm. Car Computer Exchange seemed to be the most reliable option. Yeah, it costs a little more than the other guys, but the quality is there. And that's what your paying for.
Very good communication, product worked perfectly after installation
Everyone I had contact with was very nice and understanding. I want to thank them for being helpful and timely.
Ordering process was straight forward, detailed information about my part was a little more complicated but they made it as easy for me as possible. Fast shipping and part arrived sooner than I expected.
The ECM that I ordered was the exact one that I ordered and the description was exactly what I received. I would recommend this business if you're looking for a ECM.
Got one computer from uall put in truck worked good sent old one back. Got another email that my order on the way call uall and said didn't order another one he man said standard email ok got another one called uall and sent it back today 12 23 24
The product ordered was received as notified we would. Thank you
Any questions I had were answered so was a good experience thanks!
Answer: No, they sent us 2 non-working ECUs and I had to file a complaint with the credit card company to get my money back.
Answer: It would be easier to give a full grown lion an enema.
Answer: There are only really two ways to reach this company. The first way is to call the number and ignore all other menu prompt options and just press 1 for sales. It's all they care about. Otherwise you will be listening to elevator music for thirty minutes before getting dropped out of the system and calling back. The other way is to send an email and wait two to three days for a poorly typed one sentence response that doesn't fully address your issue, and this will go back and forth for a week until you finally get somewhere. Good luck and Godspeed. The other