• Carchex

Carchex

Overview

Carchex has a rating of 4.19 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Carchex most frequently mention customer service. Carchex ranks 5th among Car Insurance sites.

What reviewers want you to know

Positive highlights

  • Customer service has been very professional and courteous, they have answered my questions.
  • I called to get an extended warranty on my vehicle.

Critical highlights

No critical highlights yet

How would you rate Carchex?
Top Positive Review

“I would like to thank your company personnel at the...”

J W.
1/15/19

I would like to thank your company personnel at the customer services division for their excellent support. Mr. Menendez and Robbie took care of all my queries in a jiffy. Please accept my gratitude towards them for their speedy and efficient services. I was able to complete the transaction within seconds thanks to their attentive and alert presence. I would especially like to commend them both for their professionalism and superlative skills.

Top Critical Review

“Horrible Not Legit.”

Zach B.
8/5/20

Horrible! I put in a claim and never heard anything back. Was put on hold for more than 2 hours each time just check status of a claim. I spoke to two managers at 2 different shops and they both said Carchex is one of the worst. I am still on hold 3 days later trying to cancel. I think the Pat Goss hold music is meant to make you hang up as it repeats the same thing over and over again!

Reviews (203)

Rating

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Reviews that mention popular keywords

customer service (15) warranty (23)
Thumbnail of user zachb249
1 review
0 helpful votes
August 5th, 2020

Horrible! I put in a claim and never heard anything back. Was put on hold for more than 2 hours each time just check status of a claim. I spoke to two managers at 2 different shops and they both said Carchex is one of the worst. I am still on hold 3 days later trying to cancel. I think the Pat Goss hold music is meant to make you hang up as it repeats the same thing over and over again!

Thumbnail of user lisae545
1 review
1 helpful vote
May 21st, 2020

I purchased their extended warranty in 4/19. Paid 170.00 per month never used it until 5/20 just to tell a reputable car dealership that their not paying for anything. With no reason why, called and called and still haven't spoke to anyone yet. Rented a car because it's in the warranty as reimbursement. Ended up paying out of pocket at the dealership and for car rental. Someone needs to contact me asap. I want a refund. If your thinking about this company don't do it. Those commercial are bogus and full of crap.

Thumbnail of user jasonn219
Jason N. – Carchex Rep

Lisa,

Thank you for your review. Unfortunately, we only have your first name and last initial to attempt to locate your account and reach out to help. We have multiple accounts matching "Lisa E." If you could please give CARCHEX a call at (877)227-2439 Ext. 6002 we are more than happy to look up your claim and help.

While CARCHEX does not approve or deny claims, we can reach out to your claims administrator on your behalf and ensure the claim is being adjudicated in accordance with your coverage terms.

Best,

CARCHEX Customer Service Team

Thumbnail of user duanen12
1 review
0 helpful votes
February 25th, 2020

This company is horrible. Paid over $3000 for my warranty, however every time I needed their help, I was told the part was not covered. Even told me that I purchased a out of date warranty when I pointed out what was covered on my silver plan. Horrible horrribe and true liars...$tau away from this warranty are you will be sorry you wasted all you money... Horrible

Thumbnail of user docm33
1 review
2 helpful votes
September 9th, 2019

Pros: They will persuade you that they are the best and you are in good hands.

Cons: This company is a total scam. I purchased an extended warranty six moths ago, and when my car experience problem and brought it to the service center, however, Carchex denied my claim. They've even sent an inspector to verify the legitimacy of the problem and said they would not pay for anything because the problem is due to factory defect, but the dealer denied it. I lost a lot of money in this company. You have been warned, just stay away!

Thumbnail of user jw182
J W.
4 reviews
1 helpful vote
January 15th, 2019
Verified purchase

I would like to thank your company personnel at the customer services division for their excellent support. Mr. Menendez and Robbie took care of all my queries in a jiffy. Please accept my gratitude towards them for their speedy and efficient services. I was able to complete the transaction within seconds thanks to their attentive and alert presence. I would especially like to commend them both for their professionalism and superlative skills.

Thumbnail of user andersono9
Anderson O.
1 review
1 helpful vote
January 16th, 2019
Verified purchase

The sales representative was very courteous,great communicator, assisted me in getting the best coverage for my vehicle, as well as a good price. I would recommend CARCHEX to my friends.

Thumbnail of user johnf1258
1 review
0 helpful votes
September 3rd, 2019

If you chanced upon this company while searching for a job, my only advice is don't waste your time and stay away. This company provides poor benefits to employees, and the salary is laughable too. Also, most of the people they hire are inexperienced. I'm fine with people new to the industry since we all started from there, but for some reason, the company likes hiring people who are just clueless. This makes the tasks more daunting to the other employees, despite not being compensated enough.

Thumbnail of user sethd26
1 review
0 helpful votes
September 23rd, 2019

So I bought a warranty with this company without doing my research, and had nothing but the worst experience. They deny your claim and refuse to refund you for unused warranty. Their salesperson and employees working for them are complete liars and never seem to be happy when talking to customers. This company should not stay in business.

Thumbnail of user drd105
Dr D.
1 review
1 helpful vote
March 22nd, 2019
Verified purchase

easy to work with and reviews of company were excellent------------$50 a month seemed a good deal for a 5 year ******* mile policy; with care repairs so costly especially with higher end cost vehicles, even a physician ,as myself, appreciates piece of mind The reviews of the company in deciding which company to look at were excellent with great testimonials

Thumbnail of user jerryb475
1 review
0 helpful votes
September 7th, 2020

I thought i was buying a plan that covered the essential to a car running and find out that i did not. Talk to a manager who pretty told me i did not know nothing about my car or any other car. He told me that i am not a mechanic and i did not put my car on lift to find the problem. My call was base off of why one thing was covered and other things surrounding that component was not. I did not and still do not understand that. In this back and forth he then tells me all i have is Deluxe package. I did not know there was know that there was two additional package above the deluxe. After i hung up and tried to call back to cancel and get my money back, no one answer the phone except one guy who claim he could not help. I am furious and feel like i have wasted money on a scam

Thumbnail of user wilburc17
Wilbur C.
1 review
1 helpful vote
February 4th, 2019
Verified purchase

Looked online for good insurance and found you. I ordered the insurance, but have no other experience with your company or products.

Thumbnail of user dennisa109
Dennis A.
1 review
0 helpful votes
August 27th, 2018
Verified purchase

I simply did a search of the most reliable auto warranties since my current warranty is about to expire. I found, after speaking with reps from three companies, that CarChex offered the best coverage at the last expensive cost. The rep I spoke with, Sara Newton, was very informative, polite, helpful, and professional. The choice was easy after three days of getting quotes.

If the duration of my coverage is as good as the process to obtain coverage, I believe that I will be more than pleased.

Thumbnail of user milek1
1 review
0 helpful votes
August 27th, 2019

Work here if you want to be overworked and underpaid. The company doesn't give enough compensation compared to the amount of work you have to put in. Also, management will say that they give bonuses, but most co-workers I know who are excellent never got any bonus. Prepare to lose your work-life balance here.

Thumbnail of user rosem183
Rose M.
6 reviews
1 helpful vote
January 24th, 2019
Verified purchase

All questions answered. A bit on the expensive side for coverage but the company had a good rating so I decided to purchase from them.

Thumbnail of user anonymousc501
anonymous C.
1 review
0 helpful votes
June 14th, 2019
Verified purchase

I purchased the extended warranty June 13,2019. Then I decided to buy a new car instead. I called twice and was put on hold for >5 min then left my phone number with them. I need to cancel my extended warranty but no one answers or calls me back.

Thumbnail of user johnnycw
JohnnyC W.
1 review
1 helpful vote
January 3rd, 2019
Verified purchase

The complete process (research, contacting, purchase was excellent, very easy and a quick process. All individuals that I spoke with during this process were very professional, helpful and a joy to deal with. I have not used the services as of this writing, but hopefully that process will be as enjoyable as the purchase was.

Thumbnail of user yaoc3
1 review
0 helpful votes
July 25th, 2019

I bought my warranty from them and I realized that I could not use it until one month was over. My emergency caught me at a very bad time and I wish I had looked for more options or you will be aught unawares.

Thumbnail of user bryanr51
Bryan R.
2 reviews
0 helpful votes
November 6th, 2018
Verified purchase

The product is very comprehensive although it is more expensive than the others I looked into. My mechanic had the final say in which plan I went with and Carchex came out on top. Only downside would be the sales process. Once I made initial contact they were relentless in calling until we got the deal done. Overall I'm pleased with the experience.

Thumbnail of user billc365
BILL C.
1 review
1 helpful vote
January 3rd, 2019
Verified purchase

CARCHEX staff members were well informed....presented information that I needed to understand in a very clear manner. Overall experience was exceptional
.

Thumbnail of user davev25
Dave V.
5 reviews
1 helpful vote
October 19th, 2018
Verified purchase

Just tried to file my first claim - it was denied as a pre-existing condition. RIPOFF COMPANY! Blake Cooley was the person I spoke to, he was very smug and admitted that all cars wear as they are driven. Evidently my car issued a trouble code at some time (cars don't report those codes to people, just when serviced) and you don't know until it is taken in for service. Again, a RIPOFF COMPANY!!!

Thumbnail of user brendas348
Brenda S.
1 review
2 helpful votes
January 22nd, 2019
Verified purchase

I called to get an extended warranty on my vehicle.
Ronnie was very friendly and informative.
It was an overall excellent experience.

Thumbnail of user lindaw275
Linda W.
10 reviews
1 helpful vote
July 31st, 2019
Verified purchase

Brought car to mechanic , repairs were completed but when he needed to be reimbursed he wasn't able to get money sent from carchex. Now I am without a car for another day.
Very disappointing.

Thumbnail of user tomb572
1 review
3 helpful votes
September 4th, 2018
• Updated review

So the outcome of the claims inspector's review was to deny any and all coverage because the cause, in his determination, was an uncovered part, the serpentine belt. So just how did he arrive at that conclusion instead of considering that the belt was first damaged by a covered part, like the compressor pulley seizing or binding? Also, when asked for a copy of the report to review for myself how that conclusion was made, I was told that the report is proprietary and unavailable to the customer. I could, however, submit such a request in writing, and, only if honored, would take up to 30 days to get it. I did have a pleasant conversation with a representative from CARCHEX, but he was not able to override the decision of the claims administrator, Assurant, in denying me the ability to receive a copy of the inspector's report. Funny, I thought Assurant works for CARCHEX, not the other way around!

Buyer beware, carefully read all reviews
August 31st, 2018
• Previous review

You think the 1 and 2 star reviews with complaints are just grumpy people who are never satisfied? No, pay attention to the negative reviews because they are real, as is mine. CarChex claims inspectors take their dear sweet time to let the repair facility know what is and is not covered. And then they nickel and dime their approval. I'm in for my second major repair since having the policy for 3.5 years now. First was a brake caliper failure causing severe damaged to the rotor. Well, the caliper replacement was covered but not the rotor, because it says so in the coverage documents. But they make no exception when the damaged rotor is BECAUSE of the failed caliper! Now I am waiting 48 hours for the inspectors report to repair an A/C problem with "multiple failures." And according to customer service, it may take an additional 2-3 hours for the inspector's report to be complete and inform the dealership's service department. It is Friday of Labor Day weekend, do you think my vehicle will be completed before the end of the day? Probably not since the estimated labor time according to the mechanic is 8-9 hours. Plus, CarChex will not call you to inform you of the outcome and if they will approve a rental car. YOU have to continually call their "inbound only" customer service to get that information! If the inspector was a qualified mechanic, carrying with him a CarChex approved labor rate resource, he should be able to make the determination on sight, instead of taking pictures, going back to the office and reviewing the repair, with whom ever he reports to, in order to make what appears to me to be a simple decision.

Thumbnail of user benc278
2 reviews
1 helpful vote
October 11th, 2018

Not sure Carchex will post this review as I totally do not Trust them. After calling several Warranty companies we decided to go with Carchex as they talked a good game. We have never been so disappointed in our lives... after first three claims were rejected we put the money out ourselves. Then the engine on our 2011 Malibu blew. We took the plan that was said to cover repairs such as this. Car chex denied our claim. We called to speak with some one and was not only transferred several time but put on hold for over an hour.it was only when we complained to the Better that a manager contacted us and said he would look into this matter and get back to us... one week later we are still waiting. Please be vigilant and look into other companies. Carchex will cost you money and their customer service is the worst we have ever experienced... would not recommend this company... even to y enemies. No one deserves this type of treatment!

Thumbnail of user cindys470
Cindy S.
2 reviews
1 helpful vote
February 7th, 2019
Verified purchase

The customer service call was cordial and knowledgeable. I look forward to working with CarChex in the future.

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Thumbnail of user jasonn219
Jason N.

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