CaratLane

What a scam. They are charging $25 shipping for refunded and exchanged items. If you got the wrong size ring or a defective product they will charge you $25 if the order is under $300 to send it to them, and also $25 to send back to you once they exchange or fix it. Absolute highway robbery. I explained to them that charging $50 for shipping for an item that is $150 is not reasonable, but they refused to compromise.

This is the invoice breakdown given by these scammers and clearly anyone can see that wrong calculations have been done. Scammers working are so shameless and hopeless than they only send automated emails. This site is run by illiterates who cannot even do calculations properly. BEWARE OF THESE FRAUDSTERS

I bought managalsutra just a month back in Diwali For my daughter I clearly asked for 20 inches mangalsutra she gave me 17 inch when my daughter wore itit was tight immediately when i came to know i rushed to Store and asked for exchange( it was unused) they told me that they will deduct 10% inches mangalsutra exchange so I asked for return where also staff made false commitment.
The item which i bought was costed ******* and the return amount which i god after 6 days is just 20k? I mean what is this within one month unused item got depreciated by *******/-? Are you people fooling customers
I will never refer anyone caratlane
Plus your staff is not responsive poor service

At the Caratline Civic centre branch in Delhi, we exchanged some old jewelry and picked up several new pieces. When it came to entering the deal in their computer software it was a disaster. They could not manage their own sale system to account for the buying of gold and selling of jewellery because the system cannot accept different carats! Finally we learnt that their sale registration can only take 10 items max per invoice. So multiple bills required (penalizing us for buying too many ornaments). However it must be said that 5+ members who spent time to overcome their software issues did their best. A store handicapped by poor software and / or training in its use.

I have been dealing with Caratlane from last 2-3 years now...but the service i got this time was super pathetic.

They have kept my diamond bracelet and its been more than 15 days now till now i have not got the exchange...they send me the message that the replacement item is out of delivery but that delivery never happened...I am chasing them on daily basis but all in vain.

Beware people...

I generally like Caratlane for their sleek and attractive designs. Recently, I am more flattered with their prompt and amazing customer service. I had a couple of issues different times, they got them fixed as a coverage under warranty. And this time, they also did a price adjustment (after purchase) just because I found another coupon (same day) that could save me better. Wow, I haven't seen any Indian company so far giving such a good customer service. Agree that they have high prices comparatively but I don't mind spending a little high for a good service. Personally,
I think that Caratlane is an example to many Indian companies to show how to value a customer. Kudos Caratlane and team! Way to go guys!
A special thanks to Salman for an exemplary work.
Pictures attached to show the repairs done and price adjustment refund.

We had to change an order as the delivery time was not suiting us. Forum S from the customer service team did an outstanding job. She handled this complex transaction with absolute ease putting the customer as the central point of attention. She is a true asset and we will come back many times more in Carat Lane.

Mr. Syed Hussain Pasha from caratlane had got a few shortlisted rings for home trial. I must say the service and approach was commendable. He is well trained and knows to respect his customers time and interests. Such employees must be highly recognised. Amazing service. A big thanks to Syed, much appreciated

I booked a home appointment since its a hassle to go to several stores and see how your favourite designs appear. Try at home executive Abul visited us and showed us the designs in a friendly manner and with patience. We selected the design and they were delivered within 3-4 days. The whole experience was smooth.
We will be delighted if caratlane can provide customisation beyond the size, to that of metal used and finishing.

I purchased a gold/diamond ring worth 30 K approx. It broke down in two pieces though I hardly wore it. I asked caratlane to get the item repaired/replaced. They were not able to do any of that rather asked me to buy something from their site after deducting 10% cost. This is cheating. I am being forced to buy a product from a company I have lost trust in. It is highly unusual for a gold ring to break down in two pieces. Now I dont know what to do. The carat lane executives I are not at all helpful.

When I decided on a weekday to buy a diamond ring, I had no time to visit the store due to the busy schedule.
That's when my friend suggested about caratlane and it's free try at home option.
The very next day Syed-caratlane executive called me up and arranged a home visit.

It made the purchase so easy and quick at the comfort of my home as I got to try different sizes and varieties of collection.

Picked the best suited. And nt shopping is done.
Within minutes of upi payment, I received all relevant documents of the purchase and diamond certificate.

Extremely happy on this decision. Thanks Caratlane team.

My first time buying diamond jewellery online and that too from India. What a great experience. Carat lane you guys made it very easy with constant contact, video call to show what I was buying and help with size. Kudos to the whole team. I would definitely recommend buying from carat lane online for overseas customer. Jewellery also came on time as they have initially confirmed. Very happy with my purchase.

I had the pleasure of working with Kamal from CaratLane Jewelry. He was kind, cordial, and pleasant to work with. He even worked with us to help order a piece of jewellery that was no longer in stock on the website. This is extremely helpful given that this was our top choice of jewelry. He was also prompt in responding to her questions and how to make for a successful transaction. I highly recommend choosing CaratLane jewellery for your future jewellery purposes.

Living away from India for many years now, I've always had difficulty in finding jewellery with real diamonds.
Especially during this pandemic, after losing my fav nose pins, I kept searching for reliable stores to buy a replacement.
Luckily my friend suggested I check Caratlane's website.
The first thing that attracted me was their partnership *******@tanishqjewellery
So I didn't hesitate to place an order.
Prices are very reasonable and guess what - free international shipping!
Only took couple of weeks to receive my delivery. Very impressed with their product and service.
Now looking forward to buying more of their stunning pieces.
Thank you Caratlane

Tried at home and purchased. Nice collection. Service staff Md Karimuddin(Area sales Manager)was very very co-operative and patient, his sense of style pleased me while choosing my bracelet. Happy. Thank you. Would love to purchase again.