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CapWholesalers

How would you rate CapWholesalers?
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Tennessee
1 review
1 helpful vote
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Top tier customer service
May 11, 2022

I've had the pleasure of working with Nora over the past couple of years. We've dealt with shortages, partial orders, and back orders together. I could not have asked for a better customer service representative to have contact with for these issues. All orders placed have been completed without any problems, even the ones that were estimated for 2-4 months out to ship arrived on or before estimated dates. As a small business, we rely on companies like this to help us grow and greatly appreciate the product and service you provide.

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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Great customer service
September 15, 2020

Lisa was extremely helpful and pleasant during the placement of our order today. I am commenting because not all representatives of companies are this nice and I believe she should be recognized for great customer relations.

Date of experience: September 14, 2020
India
9 reviews
6 helpful votes
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Nice prices
June 20, 2023

Wearing a nice cup always serves as an additional thing the outfit. Of course it also helps people to hide head from the scorching sun in summer, it's primary purpose of wearing a cap, I guess.
This website is cool for those having a stake in buying tons of caps and the prices are rather tasty.

Date of experience: June 20, 2023
California
1 review
1 helpful vote
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I worked with Lisette on this order and had positive experiences start to finish. Our communication regarding the art design, modifications, billing, and shipping were all easy and clear, and I was relieved not to have to send any reminders about my order or run too close to my event deadline. They were affordable, shipped promptly, and had great follow through. Will totally work with Lisette and her team again in the future.

Date of experience: June 21, 2022
Australia
1 review
0 helpful votes
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I placed an order two weeks ago and have been following up to see why it hasn't dispatched
I was told that they need to cancel the order and resubmit it and it will take another o e and a half weeks to deliver it to Florida. And get this that's if they have it in stock. If I didn't chase them I wouldn't get this information
I can't believe they run such a sloppy operation
Find another supplier who tells you upfront we don't hold stock, have no idea of stock levels and will take weeks to process your order

Date of experience: April 15, 2022
Hawaii
1 review
0 helpful votes
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After several weeks and two orders, this company failed to ship our order at the same time which has caused massive confusion with our freight company. This has been the most time consuming order for blank hats to which I had to cancel because of the lack of communication. Today I spoke with the owner Joelle. Unfortunately, she kept saying where she saw the communication but could not tell me which email. She kept blaming their lack of communication on me. The end of the conversation ended by her saying loose our number and never call back while she hung up on me.

Date of experience: August 24, 2021
Colorado
1 review
1 helpful vote
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Katelyn at capswholesale.com goes above the call to make your experience with Capswholesale quite enjoyable. Along with excellent customer service and product knowledge rest assured you'll always receive the best in the business.

Date of experience: August 31, 2020
California
1 review
1 helpful vote
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Only reason I don't Give 5 is because of some styles listed that aren't in stock. I would prefer listing only items that are in stock without having to check. Otherwise customer service is great with affordable prices.

Date of experience: May 24, 2022
Florida
1 review
1 helpful vote
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Customer serv and Product
September 18, 2020

Guys for your service the customer service was great I made my first order by phone y was great do not remember the name of the girl but thanks, also Robin for great costumer service and fast feedback.

Date of experience: September 17, 2020
Tennessee
1 review
3 helpful votes
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Jennifer in customer service was terrific. She helped me pick out some great baseball hats for our 11 year old travel team based on a few requirements. The hats arrived on-time and were everything I expected. Good quality at a great price. The kids love them.
Order # *******

This review is being done on Sitejabber.com

Date of experience: March 16, 2016
New York
1 review
1 helpful vote
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Pleasant Experience
November 16, 2017

First time using CapWholesalers. Super fast delivery. Placed order on late Friday afternoon, package was at my pickup location that following Tuesday afternoon. Kathleen communicated with me via email, phone, and even sent follow up emails and left VM for me. Will definitely order again! Overall, very good experience.

Date of experience: November 15, 2017
Canada
1 review
0 helpful votes
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USE THIS COMPANY!
August 3, 2023

This site is easy and customer service awesome - can't beat the prices! Not sure what others experienced but everything I wanted wa sun stock - they 100% stock

Date of experience: August 3, 2023
Texas
1 review
2 helpful votes
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Absolutely amazing & kind customer service! They kept me up to date with my orders and they replied very fast which i feel like it a rarity. Definitely get all your wholesale hat needs here!

Date of experience: June 2, 2022
New York
1 review
2 helpful votes
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I will use them again!
October 11, 2016

I have bought several times from Robin and her team and I always get high quality products, at a great price, with fast turn around time. Who could ask for more? They patiently work with you to get the exact look you want on your apparel or hat. I'm very happy with their work.

Date of experience: October 11, 2016
Texas
1 review
2 helpful votes
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This was the first time I've ordered from CapWholesalers. Regina promptly took my call, quickly answered all my questions, and placed a follow up call to let me know when the orders would be arriving.

Date of experience: January 6, 2017
Texas
1 review
1 helpful vote
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Twice the success
August 6, 2015

I have used the wholesale Cap website the last two years for my embroidery on camo caps and visors for my Dove hunting group. I have been very successful in getting what I wanted from Cap Wholesalers. I am a little picky when it comes to details. This year they help with the print / font selection. I have been happy with the product both orders. The only thing that is a little shocking at first, but reality in the custom hat real is that my embroidery cost can exceed the cost of your visor or cap. I would assume they get a really good bulk price on the hats.

Date of experience: August 6, 2015
California
1 review
4 helpful votes
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I was worried about ordering hats on line without actually seeing the product. I found Cap Wholesalers on line and all my worries were gone. They give you complete details about the product... color and sizes are true. I supplied a custom logo and requested the color thread I wanted. Within a couple of days I had a photo of a sample to approve. It looked great and when I received my order the hats were wonderful. I just placed a reorder, which was even easier than my initial order. I will definitely use them again and would strongly recommend them to anyone ordering hats for an occasion or promotion!

Date of experience: August 4, 2015
California
1 review
7 helpful votes
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Great Company -
July 28, 2015

I have been doing business with Cap Wholesalers for over 4 years and they have immediate deliveries, top quality products, and great customer service. They are based on the east coast and have warehouses on both coasts for convenient shipping. Robin has always taken care of me and made sure the products I buy are always in stock. For such a large company they really pay attention to each individual customer, and in this industry that is really hard to find. I hope to do another 4 years and more with them.

Date of experience: July 28, 2015
New York
1 review
4 helpful votes
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I had a rush order for an event that I unfortunately waited till the last minute to fulfill. I emailed back and forth with a very knowledgeable rep, she got me exactly what I needed, and it shipped very quickly. This is an awesome company. I would recommend them for all your cap/shirt needs.

Date of experience: July 28, 2015
Canada
1 review
2 helpful votes
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We had an issue regarding hats that were the wrong size (though labelled correctly, they were a Youth Large, not an Adult Large, hence the simple mess-up). This company assessed our issue and we resolved it within 3 days of them becoming aware of the problem. They were friendly and forthright, especially Regina who was my contact person. We will definitely order form them in the future.

Date of experience: July 31, 2017

Overview

CapWholesalers has a rating of 3.6 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CapWholesalers most frequently mention and customer service. CapWholesalers ranks 17th among Wholesale Clothing sites.

service
11
value
9
shipping
11
returns
3
quality
10