CapWholesalersReviews 81

I placed a $1000 cap order with them and they called the next day to let me know they would not ship the caps to my business because the billing address was different than the ship to. This is the first time I have heard of this, and I buy a ton of stuff for my business. You would think that if this was their policy, their website would not allow you to use a shipping address different than the billing address. I told them to cancel the order.

I was reserved to buy on line from wholesales people I don't know or don't do business with, but after the product came and on time, I will be going back to them for the rest of business dealings. The products are flawless and built to perfection. Thank you. As a Veteran business owner I truly appreciate it.

Very RUDE customer service. I called to ask a simple question about the proofing process and was met with a condescending and snarky response. Not sure how the product looks- I haven't gotten it yet but after discussing my order on the phone, I really wish I could cancel it because I don't want to give my business to a company that allows its employees to treat customers in such a manner.
I will never do repeat business with capwholesales.com or customizedwear.com

I have used the wholesale Cap website the last two years for my embroidery on camo caps and visors for my Dove hunting group. I have been very successful in getting what I wanted from Cap Wholesalers. I am a little picky when it comes to details. This year they help with the print / font selection. I have been happy with the product both orders. The only thing that is a little shocking at first, but reality in the custom hat real is that my embroidery cost can exceed the cost of your visor or cap. I would assume they get a really good bulk price on the hats.

I was worried about ordering hats on line without actually seeing the product. I found Cap Wholesalers on line and all my worries were gone. They give you complete details about the product... color and sizes are true. I supplied a custom logo and requested the color thread I wanted. Within a couple of days I had a photo of a sample to approve. It looked great and when I received my order the hats were wonderful. I just placed a reorder, which was even easier than my initial order. I will definitely use them again and would strongly recommend them to anyone ordering hats for an occasion or promotion!

I have been doing business with Cap Wholesalers for over 4 years and they have immediate deliveries, top quality products, and great customer service. They are based on the east coast and have warehouses on both coasts for convenient shipping. Robin has always taken care of me and made sure the products I buy are always in stock. For such a large company they really pay attention to each individual customer, and in this industry that is really hard to find. I hope to do another 4 years and more with them.

I've been using Cap Wholesalers for 10 years now and they have remained constant on their service standards. I'm just an annual customer, but each time I call to place an order, I get the same friendly voice and knowledgable service. When I put my order in this year, they suggested a newer item that was of the same quality, but saved me some cash. Everything arrived on time, accurate and looking good. I would definitely recommend Cap Wholesalers if you're looking for a great product with fair pricing and a friendly staff.
John Mastro
Owner/Operator

I didn't complete my purchase with PayPal because I stumbled across two negative reviews of the business. I received an email with a customer service number, spoke to someone immediately, and decided to complete my purchase.

My shipment will arrive in a couple of days and I'm pleased that the team was so responsive in processing the details. I'll be back to change my review if the products aren't in good shape and/or don't arrive on time.