CapWholesalers

I had been looking everywhere for a cap like one my husband loves, but I had shrunk in the wash. I took a chance and called capwholesalers and spoke to Katelyn. She was a great help and took the time to listen and went the extra mile to help determine exactly what hat I needed. I ordered a sample piece and it was well worth the price. I was able to use their sister company to embroider a larger quantity so now I don't have to worry about ruining my hubby's hats again. I have a hidden stash ready & waiting. Thank you Katelyn & capwholesalers for everything.

I like to buy stuff from amazon prime... shipping, ease of purchase yada yada yada. Having said that, I was extremely happy with the level of customer service from a woman named Vivian. She was knowledgeable about the product, shipping times, and had very nice conversation with her. On top of this, I ordered my hats on Monday and received my order on Wednesday! Great overall experience and I would reccomend CapWholesalers to anyone looking to buy hats online.

I have been a consistent customer for several years.

I usually order 3 to 6 dozen hats at a time and can count on 2 to 4 per dozen to be damaged because of inadequate packaging. Getting replacements for the damaged product can be such a hastle I often just absorbed the loss. I continue to shop because of selection and prices.

They shipped me more than I had ordered and more that was on the invoice of my most recent order. They made minimal effort to contact me. To make up for their mistake they made an unauthorized charge on my credit card, a credit card that had not been used with Hatco/Capwholesalers in several years and should NOT have been on file.

My experience with customer service to clear up this mistake that was made on their end was extremely frustrating and added to my disappointment and concern for the security of my personal information.

I have ordered several times from this company and was very happy with the service. I had my order faster than any other on line company. But the customer service on my last order WENT ABOVE AND BEYOND anything I have experienced with any other company. I had a computer glitch and could not complete my order on my first try. I received an E-mail from Cap Wholesalers immediately asking if I needed any help. This e-mail was sent after normal business hours. Then I received several personal emails from the company helping me and then letting me know that they received my order. It came directly from a named person who not only wished me a great day but gave me her direct e-mail in case I had any questions. I have a small business and order my caps/visors on line and I have NEVER had this level of personal attention!

I recently placed an order for 130 sheets of stainless steel (304 grade) and was provided assurances the order could be correctly met in the time frame available. Deposit was sent, and I received mill certs, photos, weight estimates... all looked in line. However, when the materials finally arrived, I discovered that the supplier (listed below under several different names) had instead shipped me carbon steel in a very thin gauge. These materials are entirely useless and have no resale value without accompanying mill certs.
Note to all... Avoid the below listed fraudulent suppliers listed on Global Sources. Verified? They won't even restrict these businesses from further collaboration on their site:
Wuxi Hongxinbo Stainless Steel Co.Ltd
Foshan Metal Products Co.Ltd
'(Foshan Hangzhijie Metal Products Co.Ltd)

I've been doing a lot of research to find affordable hats with the best shipping prices since I live in Hawaii. These were much cheaper than the other options online by $2! And there were more color options, cheaper shipping by at least $50 (for Hawaii), and if you reach out to them they respond right away. The customer experience is important to me and I look for companies who feel the same way.

The hats came in exactly 2 weeks from me placing the order which is fast. The box was pretty beaten up when I received it which could've been because of USPS and thankfully the products weren't damaged at all. I did have to correct the shipping address and received the wrong shipping tracking # but when I reached out CapWholesalers responded right away.

Overall I'm really happy with my experience and plan to do another order now that I know the products look good and because of their customer support team. I was starting to get discouraged when I was looking for wholesale vendors online and CapWholesalers really stands out among the rest. I'm so happy I found them.