CanvasOnSale

I received my order and the prints on the canvas were so dark you couldnt make out what the picture was. Now keep in mind the photos were taken with a professional camera and enhanced with photoshop before they were uploaded so it clearly was not the photos or quality of them. After going back and forth with a representative they totally agreed that I should not have received a canvas in that condition and asked if they can reprint them for me and I had no problem with that. Fast forward a little over a month and I still havent received the new prints so I called and got a representative who pretty much lied to me - when I asked where they were she told me they had shipped. When I asked for a tracking number and wanted to know why I didnt get an email she then told me that they were in the process of shipping and still in their photoshop department being fixed and I would get a tracking number when they are done and sent out. About an hour later I received and email with a tracking number and when the new prints got here they were exactly the same as they first ones and were clearly not fixed or even addressed and they just resent the same print as the first time - extremely horrible condition and customer service as well

I am extremely disappointed in this company. First off I had two canvases made and they both look awful. These were professional photos so quality wasn't an issue on my end. I would understand if I took a phone picture. Aside from the bad quality how is it acceptable to cut off the grooms head on a wedding picture. I was told it was because I chose to wrap my foto instead of choosing a border. Compared to the actual picture it was cropped and re-sized to fit. I am not a genius or claim to be, but if you are in the business of making canvases how hard is it to properly fit a picture on the canvas properly. Come on I'm sure the software does it for you. This was only the beginning. After contacting them they agreed to redo our order. I was happy considering that was a huge mess up. Upon delivery I opened the package to find that I received someone else's order. I contacted them again and guess what. They resend the same order again of another family. I contacted them yet again a last time and you would think they would make sure to send our pictures. I guess third time is not the charm for this company. They are a joke, now I'm left with two poorly printed half $#*! ccropped canvases. Not only that I have 6 canvases of somebody else's family and pictures to prove it. How hard can it be to ship the right order? I can get that they send the wrong one once, but three times is pure incompetence. Stay away from this company. Don't even bother dealing with them.