CanvasDiscount

Delivery took far longer than expected however I loved the 8x8 canvas prints i finally receive so will order again.

Overall I am very pleased with the quality of acrylic prints. We've purchased more than a dozen over the past year.

However, I recently noticed that discoloration occurs where the mounting devices, whether provided by them or others by myself. I've contacted them about the issue, not looking for refunds or anything else, just wanting to let them know that there is a problem with adhesive leaking through to the photo itself.

After two email interactions, they offered me a 40% discount on future orders. They totally ignored the issue I raised. Needless to say, a 40% discount on acrylic photos that will become discolored in a year or so is not an answer to the problem.

They've been advised of the problem. They seem to simply want to ignore it.

I have to say that their canvas prints are great, and there's no threat of adhesive problems (so far, anyway).

For people wanting acrylic prints, beware...

I recently purchased four (4) 12 x 16 canvas frames from CanvasDiscount. I was actually well pleased with the color reproduction, the canvas quality, and the quick delivery. HOWEVER, BEWARE: TWO MAJOR PROBLEMS:
1. CanvasDiscount Frames are INCORRECT size!
The canvas frames I received were all suppose to be 12" x 16" but in fact all the frames measured 11.75" by 15.75"... not a big deal if you are not going to FRAME the print... however, when we took the CanvasDiscount "undersized frames" to Hobby Lobby to buy a standard 12" x 16" frame, the canvas print fell through the Hobby Lobby 12" x 16" frame opening. Yep, if you want to FRAME a Canvas Discount canvas frame you have to order a CUSTOM frame!

2. Positioning of the PRINT on the CanvasDiscount frames.
We ordered four (4) prints. None of the prints were tacked to the CanvasDiscount frames the same. Some even showed the "stretched" sides on the front of the mounting making the sides visible on the front of the print surface. Basically when you order your prints, CanvasDiscount's order program takes you to a page where you line up your photo to display the way you want it to look on the finished product. Well here is the problem... since their wood stretcher frames are not true 12" x 16" wood frames, the printed photo IS printed as a 12" x 16" print (plus the stretched/mirrored/black or white sides) which leaves. 25 inch on the sides for the person stapling the print to the frame to fold over the wood stretcher frame. None of the 4 mounted prints were the same and on two of the mounts, the canvas was not stretched tight enough to prevent wrinkling of the print.

We did NOT return the prints... we resolved the problem by going to Walmart and buying a package of six (6) Essentials Best Quality 12"x16" stretched canvas frames (see photo) and then we removed the prints from the CanvasDiscount wood stretcher frames and then mounted the print to the Walmart canvas frames (we didn't even bother to remove the canvas from the Walmart frame, instead we just stretched the print over the Walmart canvas, properly aligned it and stapled it on). Worked like a champ and now the prints are properly aligned and on a true 12" x 16" frame that FITS into pre-made 12' x 16" frames for Hobby Lobby (or any other pre-made frame vendor).

I ordered 11-photos to be made using An acrylic backing. 8 X 8. Price was fair. Service was good. I know of no one that gets a hanging photo and the company does not have the hanging hooks to hang on a wall.
Every other time I ordered from other company the photos come ready to hang.

I order a print on metal, but received what looked like my picture printed on a sticker stuck to acrylic or plastic. The picture quality is beautiful, but it was already peeling up on edges. Also, I wanted it on metal so it could be hung outdoors or in a garage and be durable. This is not on metal. I sent an email to complaint department before Christmas Eve and still have not heard back. I tried to buy a frame to have it protected by glass, but it will not fit in frame that is for size I ordered. Because it's on hard acrylic/plastic, I could not make it fit in the frame. This was a gift and it is not what I wanted to give... except that it has the picture I wanted him to have.

3 inch smear of color on the top front corner. Somehow the center of gravity was off because it wouldn't hang evenly so I had to use two screws verse one. Just annoying. Cheap print.

1st order I did through them was good, fast with reasonable shipping. 2nd order, email listed a good price, I made canvases and those prices showed in cart. Unfortunately when I placed order I didn't pay enough attention and was charged nearly double the advertised price - over $11 for an 8×10. Of course they were unable to do anything about it.
The canvas quality was good, but watch the pricing!

There was a tear on the bubble wrap which made the sticky part of the tape stick to the canvas. And there was huge line across the canvas which is not there on the original painting(spent hours making this painting perfect but can't afford another order now). It's visible enough at normal viewing distance..

This company is a lie. They do not make their products here. I ordered from them a couple weeks ago and got a guarantee that it would be here before Christmas. Turns out it's in Switzerland right now. It literally says they make their products in America all over their webpage! I don't like being lied to. I'm super disappointed because that's why I ordered from them. Really Shady!

You get what you pay for. Thankfully I got it at 1/2 price or I'd return it. Cheap metal frame that came with 2 of the corners separating. Photo quality was dull. Metal frame has no means for hanging. You cannot hang this right out of the box. I would not recommend using this site.

Their aluminum prints are pretty low quality. It's just regular photo paper on an aluminum sheet, and doesn't look metallic like I expected. One photo arrived scratched, another huge enlargement had paint splotches and the third was printed vertically instead of horizontally.
To top it all off, they make you attached the metal hooking device yourself without any guidelines. Please stay away from these guys.

I am an artist. I ordered masks to be made from an image of one of my paintings. Two things were wrong. They did not come with the clips shown to be able to adjust them. When I ordered a second time( over $100 worth) they were much smaller than my first order. Quality control is not their strong suit.

My issue has been resolved in a very satisfactory way. I received a new copy of great quality and received it quickly.

I've received great product from this company in the past, however I am very disappointed in their customer service practice when there is a problem. I received my order (CAA*******100) and one of my canvases has a small split in it. I've e-mailed 3 times with photos of the issue and tried calling several times. No one has responded to my e-mail and I can't get a real person on the phone. Their message says to call them back later. This has happened several times over the last couple of weeks. I would like a replacement for the damaged photo and free delivery charges. Until I do, I would not recommend using this company

Sad and disappointing to see my friend's reaction to her gift. One big pixelated canvas of her wedding day. I wasted my money and she doesn't know what to do with it! The company could have easily asked for a higher resolution, instead like robots made the canvas and sent it. But the plus side was the delivery was prompt.
They can do better.

To be completely clear its $5.00 blankets sold at Walmart with a print added. I am so disappointed I was really looking forward to this as a gift for my granddaughter. Its not even cut correctly so cheaply made.

I just ordered from this site and am waiting for my order and will review what I think of the result but after I ordered I've received about 5 emails as spam, some about photos that I've had to unsubscribe to. Not happy with that but hopefully I'll be happy with the picture I ordered, and it'll come in a timely manner.

Wrote to them a few times -no response-had 3 prints made -large one fell of the hook they sold me and got damaged -the other 2 were washed out -why wouldn't they reach out before printing -poor quality and terrible service

I ordered two large canvases just before Christmas in '15. They arrived perfectly. Upon opening, I found the quality to be low and faded (much worse than those that I see as examples at my local Walmart). I should have read these reviews first--this seems to be a common thread here: That you get what you pay for. UPDATED NOTE: After posting here, I was contacted by their Customer Service and sent new versions (very proactive and helpful service!)...

Ordered (what I thought) was a CANVAS print, received a broken frame with a photo print. Took them a month to actually process it, but my account was charged immediately.

Would NOT recommend.

I purchased an enlargement with the metal frame. I received the enlargement but it has been almost 2 weeks frame ( support) has not been received. I have emailed customer no service and got no response. Calls to company go to music and no one ever answers

The delivery ended up taking super long, way longer than I was told, and when I got it the fabrick that is put ontop of the frame was put on wrong. I am posting a picture, but it is terrible quality and I would pick somewhere else.

Im learning these discount canvas business are just that. You get what you pay for although sometimes its good sometimes not. Get ready to roll the dice. Ive ordered about eight different canvases. Some are great and others have various issues. The latest had a case of the saggy canvas wrap. Others were possibly installed by someone who could benefit from bifocal glasses. It takes them about a day to respond and then they want you to send a photo of the canvas using a sharp object on the face of it to prove you ruined it. I guess for those who want to pull a fast one on them. Recently, I sent a canvas to a family member. They had to send three of them until they got it right. I just received one but instead of destroying it, I just took it apart and restretched it myself. I wont be ordering from them unless Im feeling lucky and can wait for a replacement.
UPDATE: So I had a initial contact from the person responding to this review but its been nothing but the sound of crickets since. Still waiting for them to follow up on their promise of a non hassle replacement canvas...

Their *******781 Customer service automated wait message hung up twice after 6 minutes 48 seconds per call. On the third call, a live Customer Service person answered by accepting the order number and advised me to email issue with photos showing damaged products received. I had already emailed the previous day. They found my previous email and said they would ship replacement and email its tracking number. In terms of product, the lightweight frames with mat and photo were fine on first order but cracked on frames in second order. The canvas print of first order was not a crisp as the framed version (perhaps that's normal).