CanvasDiscount

Super low quality company that doesn't stand behind their products! Prints were super grainy and they claim they can nothing about it even though they were professionally taken photos.

There is No Way I can hang this framed work on my wall! Every corner has at least a 1/4 inch overhang of canvas from the back of frame protruding over the edge of the frame! I can't believe I spent money on pictures and got frames that my child could have done a better job doing. DON'T WASTE YOUR MONEY!

I would rather give it zero stars, wished I read the reviews before I placed my order. I placed an order, looked at the website as its advertised that it has a 24 hour turn around for products to get them printed & shipped out. Well 3 days later and its still in the printing stage. After being disconnected after 10 minutes 8 times, I finally got a hold of a very unhelpful woman who basically told me she cant help me but if I scroll down to the far bottom of the website, in really small letters, I would see their turn around time. I feel that this business is not honest with their customers. I asked if I could speak to a manager or supervisor and was told they they did not have a number and I had to email them, they would get back to me in 3-4 days. So now I am at a stand still, I have no answers, I am out the money I spent and I will not have my item in time. My advice, DO NOT USE THIS COMPANY, I THINK ITS A SCAM!

I ordered a photo of my brother and me printed on glass. The photo was taken 60 years ago. They sent me a photo of a one year old I donn't even know. Somebody has my photo and they are going to be pissed off. Never again will I use this.

I ordered an 8x10 pic for my grandsons grad pic on metal! It showed up later than promised and it was on some type of plastic with no way to hang it! Literally nothing on the back! The color was horrible and the edges very sharp! We tried to get someone to respond and it took several weeks for a response! Then the hoop jumping started, take a pic, email it to them! Then we got an email wanting us to scratch or mark through the pic and take another pic and send it to them! This is a $20 pic! There customer service is horrific! I don't recommend them, run as fast as you can! I will do more then $20 worth of damage to there reputation! You better get smart before you don't have a business!

They will take your money and not acknowledge your order will not answer a phone or email the worst customer service I I have ever seen

I used this service to buy a gift for a friend but the quality was so poor I didn't feel comfortable using it as my gift.

I would leave 0 stars but i not think it is possible. I placed an order of 11 prints with them. Approximately 3 weeks later I received their box. Which contained someone else's pictures and no packaging slip. After calling for half a day since the on line agent was unavailable I finally reached a very short rep in the phone which could care less I had someone else's photos. I was told to go ahead and throw out the other person's pictures and that I needed to go and reorder everything from my original order that they would just replace the other persons order. It did not make sense to me that I had to redo my order but they were just going to refill the other person's order, but I did it anyway I emailed them as they requested once I have replaced my order they notified me that they would pull it start reprocessing it. I then had to call back when they had not pulled it and placed my order the 2nd time. It has now been seven days since that and my order has now gone from in production, to order receive I called for about an hour... got a rep on the phone and told her I needed help with an issue in an order that I had placed and I was promptly hung up on I have now been calling again for a little over an hour with no answer. My suggestion to you is do not place an order with them go somewhere else save yourself the headache

I ordered several framed prints from the site. The photos on the site of the product only show a corner of the frame. The next morning, I realized that it may be possible that the backs may not have a flap that allows them to stand. I went to the live-chat and it told me to call. I called and an automated message told me to email them. I emailed them and told them that if their frames don't have the requested backing, I wish to cancel. I started the process way before the item was printed and shipped. Eventually, I got a notification that the items have shipped. Then I got an email from customer service a few days later telling me I can buy separate backings to hang the frames on the wall. That's not even what I was asking them. So now I've got over $100 of framed prints being sent as a Xmas gift that I they stand on the mantel (or apparently even hang on a wall).

I have been waiting for my order USA*******145 to arrive to my aunt in Brooklyn that was ordered and paid for on 4/28. As of this date 5/15 the order has not arrived! I have sent numerous emails to you called you which hangs up on you also numerous times! WHERE IS MY ORDER!

I ordered multiple canvases. Due to the way they packaged them, the larger canvas was stretched and had an indent from the smaller canvas.

After an email, they sent a replacement. Pretty simple. Except the replacement has MULTIPLE issues. It was not stretched and wavy, the "Stretched" print that was supposed to be on the edges was showing on the front, and some of the white canvas paper was even showing on the right edge of the canvas.

The fact that this was a REPLACEMENT, and someone though that the replacement with all the issues is OK to ship, speaks volumes about this company.

And then they want proof I destroyed the absolutely terrible canvas, like I would want to display that. The canvas on the left was the REPLACEMENT they sent me. What an absolute joke. Pay a few extra bucks and STAY AWAY.

I've been waiting on my order for 1 week when it should have been shipped 4 days ago. Production hasn't even started! Due to this my order will not be arriving when I want it to and therefore I will be canceling it

CanvasDiscount.com (Bestcanvas, Inc.) website and its Ad was flashing Mother's Day delivery guarantee with a timer count down. My credit card was charged as soon as order placed, but the order wasn't sent out until 5 days later (not the 24 hour processing guarantee), shipping took another 7days (not as promised 2-6 days). I didn't receive my order until 12 days after I paid. Mother did NOT receive her gift on Mother's Day. Mom is Very Sad!

I've ordered from canvasdiscount, previously, and was pleased with their work. I decided to order 4 canvases for Christmas gifts, which were guaranteed to be here by Christmas (ordered December 11th). The day after I placed my order, I got an email saying my products were ready for shipping. Then I got another email saying my products would be shipped by a company from Germany. If canvasdiscount is a US company, why are my products coming from Germany? I've emailed the company twice, only to get no response. Here it is Christmas Eve and my gifts are sitting in NY, while I'm in SC having to go purchase extra gifts for my family until these arrive. I will never use this company again!

I would never order from this company again! EVER! They sent me my order in May and I sent them an email that the biggest picture didn't have the backing attached to it that I paid for. They had me take pictures and send them for proof and then I didn't hear from them. I emailed and called and of course every single tome I called I was on hold for over 10 minutes and it hung up. The email I finally got back said they would send what I ordered... THIS WAS 23 DAYS AGO! For backing. Now I get an email saying they can't give me a processing date... BECAUSE THEY ARE TAKING NEW ORDERS FOR FATHERS DAY AND PUSHING THEIR SCREW UP (mine) BEHIND THEM. Do not order from this company. Their service is absolutely horrible. I've noticed they don't message anyone on their Facebook that has complaints- only the people who are ordering new products. Their smile guarantee sucks... because I'm ticked. I may be writing to the Better Business Bureau. It's principle at this point. How can you not answer calls, messages and emails?!?! I spent $270+ dollars with them and this is how they dismiss you...!

I ordered a mug for a Christmas gift and it came broken. I have sent customer service 4 email with pictures and no reply!

Worst customer service and terrible product. Ordered on Halloween and took a month to get here. So much for shipping in 48 hrs. The blanket had heads of subject cut off and black ink smudge Mark's on back of blanket which is white background.

My canvas came out blurry and incorrectly cropped. I believe the cropping issue was because I was doing it on a mobile phone. But the site never should have let the order go through if it was going to come out blurry. Other sites have warning messages and since I didn't get a warning I expected it not to come out blurry. I used a 3.5mb photo taken by a professional camera. Canvasdiscount.com dismissed me while adding that "Inevitably some details, especially in dark areas, will be lost." They sent me a 40% coupon for my next order. Was there not a single human along the way that could see they were creating something awful? That's $100+ in the toilet and a large piece of trash added to the environment. I won't ever use them again.

I ordered an anniversary present for my Fiance around a month ago. They charged my credit card and give me an estimated ship date around 2 weeks. Those 2 weeks have come and gone and add on another two weeks. Their customer service is only open for people who don't have a normal job. Finally I get a response to an email I sent them 3 days ago stating that my order got transferred incompletely and that they would issue me a refund or allow me to reorder it for free... so they were never going to tell me my order was incomplete and were going to just keep my money... NEVER DO BUSINESS WITH THIS COMPANY

0 stars only received 1 canvas and cant get ahold of any customer service agent. Do not use this website!

Honestly, I cannot possibly imagine how this company is getting good reviews. I have to think at least some portion are fake and or bought. That or they've just plummeted in quality. Here was our experience:

We ordered a canvas print of a photograph we took while on vacation. The first print arrived and it was so dark, you could hardly make out our faces. On top of that, the canvas was stretched poorly and unevenly. The canvas came mounted on thick frame that was supposed to be white on the sides. The white was showing up on the front of the canvas and it was completely uneven. Imagine a Polaroid picture, except the white frame is completely uneven and not square.

There is a "contact us" form on the website and it says that you have to send in pics of the problem if you're requesting a reprint, but when I tried, the form wouldn't send and I had to retype everything - over and over again. Anyway, long story short, I ended up calling in and after a very long time on hold, I finally got someone who said she knew about the website problem and to just email her the pictures I had. Once they saw the print, they agreed that it was too dark and improperly stretched. They offered to resend it printed and stretched correctly. Nice, I thought.

Attempt 2
For the second print, the color was now correct, but the canvas was still stretched improperly (same as last time) and this time the canvas was dirty. It's worth noting that each canvas comes completely sealed in plastic wrap. Anyway, all four corners had dirt on them (which showed up extra well on the white that shouldn't have been there). Also, there was a big black smudge in the center of the canvas. Again: pictures, call, email, reprint.

Attempt 3
Attempt 3: The canvas was for a third time stretched improperly and again the canvas was dirty. I mean, how is that even possible? At that point, I gave up and asked for a refund and (spoiler alert) I'm probably just going to end up having to dispute the charge with my credit card company.

All in all, a very poor experience. Whatever they've done well in the past, it seems they're no longer doing it. Try literally anywhere else.

It appears that small orders seem to be handled well based on customer ratings. As business we ordered over $2,000 worth of items. Ten missing mounts never received, several bent large metal photos and NO RESPONSE to customer service emails -- don't have a working phone. The quality (when not bent) is nice. Wish they valued customer service more. AVOID if you are making larger orders.

I would give it no stars if possible. I received someone else's order and tried calling the customer service line multiple times. It cuts off each time after 10 minutes and does not have an option to leave a message. I also tried to use the chat function that just directs you to an FAQ page. I sent an email that says they will get back in 1 to 2 days. This is the worst service I have ever encountered, if there even is customer service. All I have come in contact with is automated systems and zero help.