Recently bought a canvas from canvaschamp. While ordering there was no warning your photo might be blurry, as you would find in reputable sites like Walmart or Walgreens, and when I received my order, it was very blurry. Shipping box was poorly packaged and very beat up. The corners of the canvas were very beat up and the back of the canvas has a crack in it. Contacted customer service. They only responded to the blurry issue. They haven't responded about the damage. They are cheap but I wouldn't ever recommend them as the customer service and the guaranteed satisfaction is incredibly awful.
Ordered travel pillow and came via FedEx. Came packaged in a plastic box which was cracked when received. Shards from box punctured the pillows. Not worth the expense to repackage and ship back, but won't be ordering these again. Product was nice, but not worth the chance of receiving damaged merchandise.
Hey Marie,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I ordered a product but never received it. They didn't even bother to email when the product was shipped or when the product was out for delivery. I checked the status on the expected date of delivery and it showed that it was delivered 3days before. When I tried contacting canvas champ nobody had any answer for me for 3 days. After 3 days when I shouted they just emailed we will tell you when we hear back from our shipping agent. It's been 7 days since I raised a ticket and nobody even bothers to reply to email or update. Such a poor customer service. It's a fraud company with no real customer service experience. If the product is lost you are at your own risk, they won't bother to even talk to you. I have literally been harassed by trying to reach out to them to give an answer but looks like they don't even know.
Hey Komal,
I apologize for the inconvenience caused to you.
Please know that we were working with 50% of staff due to the COVID-19 which caused a lot of unscheduled delays.
Please know that we are bound to provide 100% quality along with exceptional customer service.
Please confirm if you have received the package or not by emailing me your details: matt@canvaschamp.com and I will take care of it for you on the highest priority.
Please accept my sincere apologies for the delayed response to your review and for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
I ordered and paid for an image on metal, shown and advertised to have spacers and way of hanging. All I received was a slightly ragged edge metal photo with some scrapes at the top and no means for it to be hung. So disappointed.
Hey Juliana,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I have ordered the same print from here and two other top name companies. I will no longer be ordering from them. This company has won me over. The canvas print was so clear with no bleeding colors. The frame that came with it was much better quality than other company's.
Hi Diana,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
The design and ordering process were very easy, I would definitely use them again. The blanket came out so much better than I expected. It was a Christmas gift for my friend, and they absolutely loved it and said it's a nice quality and warm.
Hi Mike,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
1. Poorest commitments.
2. Worst delivery.
3. Worst Customer care.
4. Not even worth for a single penny.
5. Charging money for only false commitments.
6. Recommending not to trust this cheaters, they will take your money and make your special occasion
the worst one.
Hey Anoop,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I received my order, with corrections made to only to 1 of the 2 identical prints. I'm still waiting for a reply from customer service reviewing my complaint or a good print being sent to me. Both prints are waiting to be delivered to customers who purchased them.
Hey Mark,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
The website was very user friendly and easy to navigate. It was simple to add my photos and create the desired product. Great selection. Very quick turn around time. Order was received far sooner than expected. Delighted with the end results. Prices were very reasonable. Would highly recommend.
Hello Sarah,
Thank you very much for the positive feedback, it really means a lot coming from our customers. We are happy to know that you loved our products and prices also we are thankful for recommending us.
Regards
Canvaschamp
I ordered photo books for each of my 7 grandchildren to go with their Christmas gifts. I paid $63 in shipping to get them delivered by Dec 22. I paid more in shipping than I did for all 7 books. When they did not arrive on the date promised I checked for tracking only to realize they had not even shipped! They finally arrived Jan 2 a week and a half too late. All of my grandchildren had gone home and I now have to pay more to mail them to each child. The books were wonderful quality they just dropped the ball on getting the order out when promised on the website when I completed my order. I called and they are supposedly refunding me $53 even though I paid $63 in shipping. If I had not of chosen the 2nd day shipping option, my shipping would have been free… make it make sense.
Dear Amy,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Thank you again.
Warm Regards,
Canvas Champ.
I have to say I was ordering canvas mount photo's for Christmas presents. I had one "custom sized" to fit a specific wall area. My Wife was in tears when She opened the package and saw it. Further on, I ordered more smaller prints, for My children. When We ran into a shipping problem, Canvas Champs made sure everything was re-processed, so I got My photo's for Christmas. They very much worked and listened, and made sure I was credited for the original, gone wrong order. Thanks Canvas Champs. Me and My family will be ordering more, as everyone has plans for more decoration on the walls.
Hay Gary,
Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.
Warm regards,
Canvas Champ
We had used a local canvas printer but it definitely was not cost effective. Especially for a start-up. Found CanvasChamps online & have received excellent prints, great price for multiple orders, and ever so easy to use. Thank u.
Hello Cees P
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Regards
Canvaschamp.
The order came quickly and everything looked like it was advertised.
I will be definitely using this company again.
Very affordable especially when you are doing family pictures and the little grandkids grow so fast you can afford to update your canvas regularly
Hi Jill,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Thanks! Your site is very user friendly and you had the best price. Fast shipping looked great! I've always been impressed with your work. I can tell that you put a lot of effort into your work that you do. Just need to fix the Billing and Shipping section. Shipping might be different from Billing address
Dear John,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards
1. Online payment system did not work
2. FEDEX required signature for delivery -which I was unaware of
3.5 of the 7 acryllic prints I ordered and received are of terrible quality.
- there are whit spots all over them -- looks like something related to how they were processed
- one print had the opposite orientation of the original proof!
In other words QA/QC process totally failed.
4. Sent email to CS with images of the bad prints (5 out of 7)...received a response asking for a video to be sent...I resent the prints and have not heard back.
WOW - a totally negative experience indeed with CC!
Hi Joel,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ
My order id is IN*******228. They have sent wrong package to me. I mailed them regarding this issue but they haven't responded yet. So disappointed with their customer service. Don't know how to get the photos I ordered.
Hello Amudha,
We are extremely sorry for the wrong package! We request you to share your order number and the images of the package received to us on cs@canvaschamp.in so we can get this resolved. You can always connect with us on our live webchat services also where we you can share files immediately and get your concern resolved. Please connect with us so we can get this sorted for you as we have 100% replacement policy for our customers.
Regards
Canvaschamp
My acrylic prints were 3 weeks late. They all four had horizontal lines running through them, tiny pinholes all over them and white and black specs imprinted on them. This company needs to go out of business. They rip people off and do not give a crap. It is just another scam from India.
I have tried since December to get a refund on a pillow that I purchased as a gift. I took pictures of the pillow and have sent to them they agreed it was not good workmanship.It is terrible they keep telling me every time I have reached out to them ( that I go to the end of the line to get my return.).If this is true then evidently they make a very poor product all the time. I would never do business with company.
Hey Glenda,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I was very impressed at the quality of the canvases that I received. One, however, was not stretched tightly enough on the stretcher bars or something happened to it during shipping. I was also missing some hardware that I ordered. It has been a long process trying to resolve this issue and I am still waiting. I do intend to order again based on the quality but I am hoping that this issue will be dealt with very soon.
Hello Pamela,
We are extremely sorry for the incionvinence caused, please share your order number so we can get this expedited for you.
Regards
Canvaschamp
I love canvas champ! Never had an issue with an order especially that wasn't dealt with in a good and timely manner, and I've greatly enjoyed all products received over the past several orders. Thank you!
Hi Tristan,
Thank you very much for your positive review. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Overview
CanvasChamp has a rating of 3 stars from 1,045 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kacie,
I apologize for the inconvenience caused to you.
We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.
We are facing a few delays due to the COVID-19 and that we are working with 50% capacity as of now. Please share your order details at matt@canvaschamp.com.
Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.
Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.
Warm Regards,
Matthew P
Canvas Champ