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CanvasChamp Reviews Summary
CanvasChamp has a rating of 2.6 stars from 1,050 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 9th among Art Prints sites.
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My niece told me about your site and I'm so glad she did! I ordered 4 large canvases with the thicker wood frames. I did pay for added sawtooth hangars but there was no need to. The back of the canvases were open so I could just use the wood frame to hang.
They were delivered on schedule, protected wrapping and were beautiful. They were gifts and loved by the recipients
First, let me say that I had a large order (24) for a small museum exhibit and the product was 5 stars. It came on time, packaged well, no damage and the quality of the images was great. The instant chat for questions was always very helpful and - instant. The only reason this review isn't 5 stars is that the option for uploading high resolution files was a bit cumbersome (though I appreciate the option!). You can't see what you've uploaded or crop or edit anything that you load that way. And I had to re-upload all 24 files a second time when the first didn't work. I paid the extra $ for proofing pics and I didn't get proofs for some of them before they went to production... so I was really biting my nails as to what was going to be delivered. Luckily, the product WAS good quality and I will use them again.
Hello Gretchen,
We apologize for the inconvinence caused an the proofs that were not sent, we use Hightail so customers can upload any file format as well as if they have bigger size they can uplod it. We strive in 100% customer satisfaction and we don't compromise on our quality. We are glad to know that you will come back and we intend to give you 100% satisfaction.
Canvaschamp
First order was NOT at all acceptable as the 2 identical prints I ordered were not centered or wrapped around the edges to not show the corner of the pic I sent. Also, the corners were smashed during delivery. While CanvasChamp agreed to resend the order, it came exactly as the first unacceptable order. First and LAST experience with this company for sure.
Hello Linda,
We are extremely sorry for the experience you had, kindly share us the order number so we can set this right for you.
Canvaschamp
I am specifically satisfied with the reproduction of colors which were quite accurate. I couldn't have expected more accuracy. Well done. I am looking forward for doing more business with them. Another positive point is the shipping and delivery system.
Hello Yasar A
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
Is ok, canvas stretching could be better so it can be firm
Hello Fransico C,
We apologize for the inconvinence caused to you, We will ensure that the stretching is done accurately however we advise our customer's to select wrap of 0.75" as it will come with a MDF backing.
Canvaschamp
I really loved it so much, I appreciate your service
Hello Christophe K
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
Company charged my credit card twice for my order, but produced no order and when I called, stated no order was placed, despite charging me for it. Gave me the runaround about fixing it. Waste of time and money.
Hello H P,
Have you shared your transaction ID with us? Please share the screenshot of the transaction ID as well any other proof of the money getting deducted, we assure you that we will check our systems for the payment.
Canvaschamp
One of my canvases didn't come out the way I had hoped it would be. I was told it was how I loaded the art work. In conclusion the oversight was on my part and part of the learning curve. I can see that but sad there is that learning curve. I don't think I'll be ordering any others. Thank you.
Hello Mel,
We apologize for any inconvinence caused, please share with us your order number so we can assist you.
Canvaschamp
Super easy and beautiful work! I can't wait to order more canvas prints plus I have passed link along to a couple friends to use them as well
Hello Heidi J
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
One of the 4 had a very large flaw. There is a big white square in the picture of my dad.
Hello Dee,
We apologize for any inconvinence caused, please share us your order number and images on cs@canvaschamp.com so we can assist you further.
Canvaschamp
Overall, very satisfied with our acrylic poster print! Was worried it would be blurry, but it is crystal clear. One small piece of the corner of the image print has lifted/separated from the acrylic. Not sure if that happened in shipping or printing process. It's so small though that it can be flattened and is not noticeable once the item is hanging on the wall unless you're looking for it up close. I will definitely use CanvasChamp again for future projects!
Hello Luke
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
The two large canvases I ordered came perfect and fast. Actually, I ordered a couple canvases from another online canvas shop and the ones from CanvasChamp were far superior and at a lower price! I will definitely be ordering more.
Hello Angela D
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
The quality of the print job was top notch. The product is good quality, as well, and feels like it will last. I got a pillow and a print canvas. The pillow's fabric is sturdy enough to withstand intensive attention from one of my house cats already. The canvas had a lot of black on it, and it looks really consistent and clean, with crisp edges.
Hello Mindy,
Thank you for the lovely feedback it means a lot to us when it comes from our customers. We are glad that you loved our products and we hope to see you comeback for more products.
Regards
Canvaschamp
Ease of ordering was excellent. Product quality was amazing. Shipping and delivery were prompt! Overall 5 star experience!
Hello Sarah,
Thank you very much for the positive feedback, it really means a lot coming from our customers, a smile on our customer's face and your love for our product motivates us a lot. We assure to deliver the same level of service and quality with our each customer.
Regards
Canvaschamp
Ordered several canvases for myself and friends! Loved them all! Great quality for an awesome price! Fast shipping!
Hello Marshell
Thank you very much for the positive feedback, it really means a lot coming from our customers, a smile on our customer's face and your love for our product motivates us a lot. We assure to deliver the same level of service and quality with our each customer.
Regards
Canvaschamp
Hello Edgar
Thank you very much for the positive feedback, it really means a lot coming from our customers, a smile on our customer's face and your love for our product motivates us a lot. We assure to deliver the same level of service and quality with our each customer. We will speak with our shipping team regarding your feedback.
Regards
Canvaschamp
I placed an order on April 24 with an expected arrival date of May 4. Not only has my package STILL not arrived as of May 17 but the website says it's still "in production." The 1800 number on their website is bogus and doesn't work and after emailing them a week ago I was told it would be "rushed" and that hasn't happened either. It was ordered as a birthday gift, a date that has long since passed. I have never ordered from this company before and I definitely never will again. Proceed with caution, especially if you're on a time crunch.
Hello Tiffany,
We are extremely sorry for what has happened, please share us your order number so we can check this for you and get this resolved for you on immediate basis.
Regards
Canvaschamp
I am writing to express my profound disappointment and frustration regarding the recent purchase I made from Canvaschamp. I feel compelled to bring to your attention the numerous issues I encountered to prevent others from experiencing a similar ordeal.
Firstly, I would like to emphasize that I purchased an acrylic picture from this company, investing close to two hundred USD. The photograph I provided was taken by a professional photographer at a high resolution, with the expectation of receiving a product that reflects the original image's quality. Regrettably, the product I received not only failed to meet my expectations but was also of substandard quality. It displayed noticeable defects and, astonishingly, even contained additional lines that were not present in the original picture. Such discrepancies are unacceptable and significantly tarnish the integrity of their product offerings.
Equally disheartening was the lack of responsiveness and unprofessionalism demonstrated by their customer service team. I made several attempts to seek assistance through live chat, phone calls, and emails, all of which proved fruitless. The absence of any meaningful communication left me feeling neglected and frustrated. It was only after exhausting all options that I reluctantly resorted to opening a dispute with PayPal, a process that proved to be arduous and time-consuming.
Based on my experience, I would like to offer two recommendations to potential customers. Firstly, I urge individuals to consider alternative companies that may offer superior products, even if it means incurring higher costs. Secondly, if one chooses to proceed with your company despite my reservations, I strongly advise against utilizing PayPal as a payment method. Instead, I suggest opting for a credit card payment, as it offers greater flexibility for dispute resolution. Regrettably, PayPal's customer service proved to be woefully inadequate and failed to meet even the most basic expectations.
In sharing my experience, I hope to prevent others from enduring the same disappointment and financial burden.
As the title says; "Save your money and run away"
Hello Josh,
We apologize for any inconvinence caused to you and if you have had a bad experience. We understand that you had sent us an image taken by a proffesional photographer, having said that sometimes the image quality might be having some issues. We do offer a proof image service in which customer can always request a image proof before the print so they can make any changes in case the image quaity is not good so did you request the proof image? We have a strict quality check however sometimes mistakes do slip by andthat is why we have a 100% replacement policy in effect so were you been offered a reprint? We are always a phone call away as well as on chat 24/7 for emails we do say to our customers that it can take 24-48 hours to respond back. Please share your order number with us so we can investigate in it and will provide you a resolution as we want you to be happy.
Regards
Canvaschamp
It was an easy ordering experience. The shipment arrived on time and the recipients have been thrilled.
Hello Lisa,
We are glad that you loved our products and we hope to serve you in future also.
Regards
Canvas champ
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cindy F
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.