Ordered from here before and our canvas was flawless, look forward to ordering more in the future! I did a custom size and it was perfect! The frame was very sturdy and the print was on heavy duty canvas. I ordered and got delivery all in less then a week!
Company charged my credit card twice for my order, but produced no order and when I called, stated no order was placed, despite charging me for it. Gave me the runaround about fixing it. Waste of time and money.
Hello H P,
Have you shared your transaction ID with us? Please share the screenshot of the transaction ID as well any other proof of the money getting deducted, we assure you that we will check our systems for the payment.
Canvaschamp
I found Canvas Champ after Zazzle rejected my design for "not conforming with their company's standards". I was delighted when I found Canvas Champ. They accepted my time-intensive design at 50% of Zazzle's cost and ecstatic when I received my pillow. They did a Great job! I Will Be using their services again.
Hi Meagan,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
It was effortless to order thru their website. I was able to customize to different sizes that I wanted. Canvas prints were delivered exactly on the day it was promised. The quality of the canvas print is not bad at all.
Hi Ravinder,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Their website is slick and makes it appear it is shipping fast, and from somewhere within the United States, neither are true. It ships from Ahmedabad, GJ, India and is not fast. Just got the Fedex notification it was delivered, but they dropped it off at the wrong address. Do not use this company, there are plenty of other options out there.
Hi Heather,
We apologize for your first experience with canvas champ, We believe in 100% quality and customer satisfaction, Please do contact on Mac@canvaschamp.com so we can sort things out and give you the service we are known for to make your rating change from 1 Star to 5 Star.
Best Wishes
Mac
Canvas Champ
I was really pleased with the canvases I bought recently - they arrived in a timely manner, well packaged, and they are beautiful. They aren't the same kind of high end canvases you would get elsewhere, especially since I bought the cheapest variation, but I love that I could get a slightly lower quality but still great product for a significantly lower price.
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Our order arrived very quickly. The canvas was perfect. The puzzle was different than I expected. Material and size were not what I was expecting, and the color was more saturated than original. But maybe I just didn't read the description well enough.
Hi Leah,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ
I ordered a poster-sized (24x36) canvas and received it quickly. It was beautiful, but the colors were a bit "off." Due to an advertised satisfaction guarantee, I requested a reprint. It arrived yesterday and it takes my breath away. SO happy with my purchase and the service from Canvas Champ. I'll be back!
Dear Stacy,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards,
Canvas Champ
I couldn't understand the quality indicator. Other than that, I love this site. I especially love the custom sizing. I received my order yesterday. The quality is outstanding. I was slightly worried about how my image would look being printed in a 29x45 inch canvas. I am impressed! Absolutely stunning. The ink looks great and the corners are very tight. I have plans to order acrylic prints from this business.
Dear Scotty,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I ordered 12 black floating frame canvases to decorate my dental office. The quality of the canvas was great. Four of the frames were cracked or damaged. I took photos of the damage and sent this photos to Canvas Champ. Three of them looked as the frames were damaged possibly during shipping but one frame had black tape placed over the damaged area and I thought this was poor quality. Did you really think I would not notice the black tape over a crack? Anyhow, once the frames were hung the cracks were not noticeable for the most part unless they are well inspected. I asked Canvas Champ for a partial refund for those damaged frame or to resend new framed canvases. They quickly responded that they would do which ever I would like. I elected for a discount since the cracks are not that noticeable. They offered me 25% off the damaged frames and canvases and I accepted that offer. I have yet to receive my refund but I feel confident that they will honor their promise.
Hi Laura,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5 -star.
Thank you again.
Regards,
Canvas Champ.
We have been ordering from Canvas Champs for our Farm Store to let the patrons have a great remembrance of their "trip to the farm". The turnover time of our orders and the clarity of images is exceptional!
Hello Jeanne K
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
Both pictures were beautiful in terms of color and clarity. The framing was poor. There were ripples in both canvases, so I will either have to restretch or just not put up. Not the same quality I received previously.
Hi Tawney,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ
I had one done earlier, I painted a portrait of my son and daughter. But I didn't like my rendering of my son's face, so I whitened it out and redid his face. It was much better than the first. So now I have something I can leave to him after I'm gone. Thank you.
Hi Gail,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I was ordering a pillow as a birthday present for a friend. It came quickly which was good, because I'm going to have to reorder. The picture came out strangely on the pillow, and I'm not quite satisfied with it.
Hello Madeline,
We are extremely sorry for what has happened, and we request that you share the order number with us so we can look into this and assist you further.
Canvaschamp
The two large canvases I ordered came perfect and fast. Actually, I ordered a couple canvases from another online canvas shop and the ones from CanvasChamp were far superior and at a lower price! I will definitely be ordering more.
Hello Angela D
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
I created a beautiful display for my son's college signing day with your canvas prints. The day was perfect and he was so excited to see the beautiful display with the portraits you created for us. Thank you so much! We will definitely use your service again!
Hello LeaAnne,
Thank you for sharing your experience with us & we are glad that we are able to satify you because customer satisfaction is what we strive for.
Regards
Canvaschamp
When ordering our acrylic pictures, we paid for Expedited Shipping - we needed them by a certain date. Unfortunately they did not arrive by the scheduled date - it was over a week later that they finally arrived. We were credited back the cost of Expedited Shipping, but we needed the pictures by a certain date. Also, when we went to hang the pictures, some of the hardware we ordered was missing. After talking with customer service, they said they would send what was missing. We ended up having to buy what was missing so we could hang the pictures.
Hello Nancy,
We apologize for the inconvinence caused to you, kindly share the order number to us on cs@canvaschamp.com and we will investigate in this and revert back to you.
Regards
Canvaschamp
My order was around 12 pictures on one picture frame. It came out very bad. Many of the faces came out orange, the coloring was extremely off... I sent them and email and I'm waiting very patiently for their response back.
It was a complete waste of money, I can't use the picture which they sent me...
Hey Tobie,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Update. They never sent my confirmation so I disputed it with my credit card company. When I called them they were telling me to shut up. I asked for the address which they would not give me. I asked for the manager. They did not speak english well so I managed to find the address and it is a large supermarket office space of one floor so they do not do business there. Fake address. They sent me a crappy picture. The guy even told me that I was scarying him and why I want to make trouble. Not an american business and these guys are scam artists. Buyer beware.
Dear Kjh,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
I called because I never received the confirmation. This man began shutting me down and belittle me. I hung up and called again and same person. He wanted more information from my credit card company to which I replied NO. I called my credit card company right away and having the charges disputed. If this is not refunded I will contact the better business bureau and attorney general office. Google the address and you will see that they are not located there. It is an office to a large supermarket chain. This is a staff of 2 people who do not speak English very well and even told me to shut up when I called them back and began yelling at me. Then told me I was scarying them. Claming why you want to make trouble. To save face after a month they finally mailed it and it was crap work. Even when I used a paypal they asked me for my bank information. What does that have to do with anything. Buyer beware.
I used this site to buy my canvases because I was so fed up with another website I have used for years. The canvases was packaged very very well but the canvas were creased like they just wasn't put on straight but it's not noticeable once it's on the wall. All in all I was pleased with my order. Cheaper option for canvases and I received them pretty fast
Hi Shay,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ
Overview
CanvasChamp has a rating of 3 stars from 1,044 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melissa,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K