Overview
Callie has a rating of 2.1 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Callie most frequently mention customer service, credit card and full refund. Callie ranks 189th among Personalized Gifts sites.
Ordered a whiskey glass customized with a picture.
The writing/signature was great. The picture was smaller than a postage stamp and looked terrible.
You would think who ever was making this would contact the purchaser and question if this is what you want for money spent. What
I had an ornament made for my best friend. I paid for expedited shipping... And the normal shipping had it due here at the latest in the 10th. I've reached out.they say my orders finished and I'll get shipping info... And wish me a merry Christmas.
And I've gotten no shipping info or my purchase, its the 16th today. The last time I heard from them was 3 days ago again saying my order was ready and would be shipped and I'd get an update.
I won't use them again.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Extremely poor. First one was ordered as a surprise for me from my wife, frame was damaged, plastic cover was scratched and damaged, and forgot numbers on some dates. Contacted them and offered a 20% refund for errors and damaged frame. After refusing such ridiculous proposal they agreed to fix it and send a new one no extra charge. 2nd frame arrives, again frame damaged, screen damaged and AGAIN mistakes in the dates.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ordered a package for my mother in law as a thank you for helping out so much with my two littles under 3 (placed order on 3/1/24). It is now the 26th of the month and the last update I have is from the 13th on the tracker. I have sent both an email and fb message to the website (not that I think they have anything to do with actual delivery), I just want an update on order.
Update: 4-2-24. The package finally arrived. After emailing them they responded within hours. It is exactly what I wanted. And my mother in law loves it so much. Shipping takes a bit longer than the site says when placing the order. But it did finally come and it's perfect.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Be aware! They show beautiful products on their homepage, but they do not deliver the same. What you see is NOT what you get.
They also do not respond to emails sent to their support email. I only got a response when I logged an issue via PayPal and even then they deny that they've sent an item that does not match what you have ordered.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I have ordered customised family name necklace and spent $80 haven't received yet. I have contacted to support and received their response with tracking detail that shipment has delivered to collect from parcel collection please collect from address below with your calling card.
No address mentioned and what is that calling card? I have asked them to update with address but no response
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Waited weeks to receive my order and what I received was not what I had ordered. It was a Christmas gift and won't have time to order again and have it here in time. Signed, One very unhappy first time customer.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ordered 2 personalized items on Dec 5th. Per email, they were to be sent to me by Dec 20th at the latest. Lie... they were SHIPPED from China on the 19th. No way will I be receiving them in time for Christmas. I emailed callie and explained to them if they say "delivery" day is Dec 18th-20th that's completely different than "shipping" date. I also voiced my disappointment that I would now not have a gift for a family member. They told me in the email that it would be best if I had a different gift ready for them. They finally offered 15% refund. What a load of crap this company is. I wanted to wait until I had my product to review that as well, but I just can't wait that long. And looking at reviews, I think I'll be lucky if I see it before 2024 gets here. Poor customer service. Ridiculous. Never ever again.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered two very special necklaces for my mother and step mother for Christmas November 29th expecting to recieve them by December 21st or 22nd still have not recieved their gifts and after emailing the callie company I'm still waiting on a response. 80$ out and had nothing for two of the most special women in my life on Christmas. After reading the reviews I have no hope of receiving my items which is highly highly upsetting because who has money to throw around like that.
I ordered a 30x24 canvas personalized. I called them upon arrival and told them that there was wrinkles in it I attached pictures they wrote back saying we can't see any wrinkles. This product is a roll up canvas and it was put into a itty bitty tiny Square sleeve metal so I think I know where the wrinkles came from and they are not replacing this! Errrr
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
My monogram bundle wrap for a baby boy would have been perfect, but the letters were made of cheap paper lettering. Not what was shown on the picture. Horrible.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
This company is a total SCAM. Unfortunately my hubby ordered and now it's says the tracking number does not exist. I will be disputing the charge to my card. DO YOUR RESEARCH AND DON'T ORDER FROM THEM.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Spent almost 100 dollars, I did receive my product, LATE but it came. It was total JUNK! Was three specialty necklaces that looked NOTHING like the photos I sent. They did respond, once, saying they would redo one of them, but since then (and multiple messages from me) I haven't heard jack crap! I suspect I'll NEVER get the remake. DON'T ORDER FROM THIS HONG KONG CRAP BUSINESS! I wish I didn't even have to award them with one star because they deserve NOTHING!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered a personalized necklace for my sister-in-law after her father passed away, intending to include a locket with a childhood photo of her and her dad. Unfortunately, I made a mistake by selecting the copper option for $47.00, which is prone to tarnishing and could potentially cause skin discoloration. Realizing my error, I requested a return label to exchange it for the sterling silver upgrade priced at $67.00 to ensure durability and quality. However, Callie's lockets informed me of their return policy, stating that customers are responsible for craftsmanship fees related to personalization. This meant that I would need to pay around $13 for the personalization of the necklace, and they would refund 70% of the purchase price.Despite agreeing to these terms, when I asked for a refund label, they initially agreed but later refused to provide one. Instead, they offered me a 50% discount on the silver necklace. This left me with two necklaces and an increased cost due to their inconsistent policies. Additionally, I discovered complaints about the angel wings falling off from other customers who purchased the same necklace, highlighting further issues with the company's quality and customer service.I acknowledge that I should have been more cautious and researched the company thoroughly before making the purchase. My primary intention was to offer comfort to my sister-in-law during a difficult time, but unfortunately, I encountered challenges with the product and the company's policies.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Been waiting since last year for my products to be delivered. Scam company beware! They kept promising goods would arrive but never came and now they don't reply
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered 2 personal lighters and still have not received them. The email they provide for assistance doesn't send your message. So as far as I am concerned its a scam. Shame shame.
Waited months for it. Tracking number showed package never moved. Never got my order and received runaround's from customer service to keep waiting. Never recieved order.
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
I ordered a custom blanket for my husband as a Christmas gift. After I got no email saying it was shipped I emailed them. Got a response saying they had trouble with their emails going out, but provided me with a tracking # saying it was in transit. Now I get a email stating the shipping company lost my package and to provide a # so they can replace my order. Wtf does my # have to do with them resending what I ordered. Surely they can find my order by my name and order #. I'm fairly certain I've been scammed and thank goodness it wasn't for a large amount. As I only ordered with them because they were cheap as I have already spent a large amount of money on other gifts for him. I wish I had read these reviews before wasting my money. Lesson learned. Don't do business with Calli. After reading the grammatical errors in the 2nd email I know this site is a scam.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I order a blanket on November 29th still say it's in china been saying that for the last 2 weeks still haven't received nothing the company has stilen my money
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ordered 2 memorial lanterns for family and the photos weren't even put on properly. It was cheap and very poorly made.
Absolutely disappointed that I paid $70 each.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
- Visit Website
- Kowloon, Hong Kong
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry about the experience that you're having with us. We sincerely apologize for our product quality not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.