Callie

A while ago I purchased Personalized Luggage Straps, which I loved but didn't actually get to use them till last week due to not being able to travel for so long (Covid etc)

I went on 1 trip with 4 flights in total. When I picked up my suitcase from the baggage carousel, the strap clip had been broken and the strap was just loose around my case.

It is obvious that the clip to do up the strap is not good quality if it can not make 1 short holiday
I have let Callie.com know and sent photos of the broken clasp, but as I purchased them over the 99 day warranty period, they will not replace the item.
They did offer 30% of another strap. I declined that offer as I think that a product that only lasts 1 trip is definately not worth the money...
I was not happy with the response from Callie.com and will not be doing business with them again

I made a order in September the 2nd last week out of 3 /2 of my Items received it. And I'm waiting for the Item that you see in this page. I order for my daughter. Getting merry and it was or is a gift for her. And still is October 6 no one says what happens to the order or refund, replace it.Also when you finally have a response same massage over and over I wish we can get a Law investigate or find out these website that think they can get away with it.

I ordered in November and supposedly the item has been in transit since December 5th and the thing shows my order weighs 0.157 grams (less than 1 lb?) I ordered a customized canvas and a personalized apron so it should weigh more than that. Anyway, it still updates with tracking info, but it is all so vague and doesn't say where specifically in transit it is. I call bull$#*! and I spent $80 some odd dollars. I still hope to get my items, but I wouldn't recommend this company and I would have never ordered from them had I realized it was from China, as I've never had a good experience ordering from companies there.

I should have done more research. Poor customer service. I ordered my MIL'S Christmas gift on 12/5 and paid for expedited shipping (with a delivery estimate of 12/16-12/18. I contacted them on 12/16, as I hadn't heard from them regarding shipping. The responded saying that the item was ready to ship and that I'd receive notification soon. I didn't, but I checked the order details page and saw it shipped, with a delivery estimate of 12/27! I contacted them again, saying that was unacceptable. They said they could not refund my expedited shipping cost, as I paid the shipping carrier, not them. Deplorable customer service. I absolutely will never ever order from this website again and would dissuade anyone considering them to look elsewhere.

This is a Chinese website made solely to rip unsuspecting buyers off. They are located in Hong Kong and you will never get what you order. This is not a legitimate company. Never do business with these types of websites.

Buyer, beware! Ordering an Apple Watch strap tried to return it they will not respond to emails. There's no customer service number just don't do it you're gonna lose money if you're not satisfied. If I could give zero stars, I would.

I ordered three necklaces with images of my dogs. The images didn't transfer properly. I requested a refund. They said they would give me 30% off. Great. I threw out the necklaces and still no refund. I'm frustrated. They are not a good company

Product was not as advertised. Paid $40 for a piece of cloth. Sent them photos to show the differences between the advertised product and what I received and they said it was as ordered. I requested a full refund and they offered 25%. Not good enough since the towel is basically a piece of material. Certainly not fluffy, absorbent or useful as a towel. It doesn't even have seams. They are now ignoring all emails from me. Be aware that what is advertised is not what you receive!

Do not order from here. I paid extra for priority shipping for Christmas. Ordered begin not Dec and still have not received my order. No contact number for customer service. Very sketchy email contact. They would not refund me.

Callie has dropped the ball, and I should have known better. There website said guaranteed delivery by Christmas when I placed my order and it is currently 11 pm on Christmas Eve with no sign of my package. This year I am going into Christmas with gifts for everyone except my mother. Super disappointed. I wouldn't recommend this service to anyone. You can find more beautiful pieces with faster shipping on Etsy, and help a small business. Take your business elsewhere.

If I could give this company 0 stars I would. I purchased something for my grandmother and never received it! They told me to ask my neighbours is they took my order. I am beyond upset. I have asked for a refund, they won't grant me one. So now I am out money around the Christmas holidays….upset would be an understatement

I hope you do your hmwk and read reviews before you purchase. Never got package and like many others here company says to ask neighbors. Package says it was delivered at 1:00 am. Really? What a scam. Company wont reimburse or replace.

I ordered personalised tree ornaments for my sisters for Christmas and when they arrived I was absolutely shocked to find that they had printed the design and names back to front. They look absolutely awful. I can't quite believe how a company hasn't noticed these defaults even are packing each one.
My sisters will now not have a Christmas present, and I have been left feeling very deflated. Please do not order from this joke of a company.
I've uploaded a photo of what I received and a photo of my actual order I placed and paid for that I unfortunately didn't receive.

Do not trust in this company…. Keep away from them.
They lie about delivery time… and still im not sure i will receive my item.
They offered 4/6 days and 30 days i placed my order and still do not receive it.

On receiving the truck, the packaging was squashed and torn. The truck itself is very very poor quality and the signage stickers are creased and bubbled. Not at all what I had expected for the money. Very disappointing.

Horrible experience. I bought a leash rack from them — the hooks and the rack did not go together and you cannot put the hooks on the rack (too solid) a complete waste of money. And trying to get your money back from these people? Forget about it —more cheap crap from China.

I ordered a personalized wallet for Father's Day. When I ordered it the site said order today for guaranteed Father's Day delivery. I ordered and chose "super urgent shipping" to ensure the wallet would arrive in time. A few days after my order, I got an email stating that my item could not be shipped. I called customer service and the woman assured me that everything was fine with the shipping and I would receive it in time for Father's Day. Several days after that I received another email stating that they were not able to ship the item. The wallet finally shipped today after over a week of trying to figure it what was going on, and since Father's Day is tomorrow, it will not arrive in time. Save yourself some frustration and NEVER buy from this company.

I ordered a personalized stuffed bunny for my grandson's first birthday. I was very disappointed in the product I recieved. Everything about the bunny was crooked and lopsided. When contacting the company, I received a reply from an email I sent 3 weeks ago and they did not address the current issue at all. When I sent a second email, they offered to make me another one. I don't want another one as it wouldn't arrive in time for Easter, so I requested a refund. I have yet to hear back from them. Please, check the reviews for the product you want to purchase. I usually do, but I didn't for this and I am regretting it. I will not be purchasing from this company again, nor will I be recommending it to anyone. Awful experience all around.