Overview
Callie has a rating of 2.1 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Callie most frequently mention customer service, credit card and full refund. Callie ranks 189th among Personalized Gifts sites.
I orederd 2 tree names … both pretty BUT only ONE came in the correct order…when I contacted them explaining this a few times they kept telling me to take the paper off of it … I guess the words and order works magically be correct! They are not willing AT ALL to either 1) make me another one ( I would have sent the other one back) and do it correctly OR 2) send me my refund back … horrible since it was their mistake in the first place! Horrible horrible customer service!
I still have not received my order and it's been almost a month. There email address bounced back a few times saying it failed. I can't track my order. It's very frustrating
I purchased a gold heart-shaped necklace with my 5 grandchildren's names on it. The lettering is nothing like the photo, it is so small and indecipherable even with my glasses on.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
My item took 8 weeks to arrive they said I could have a refund no return address no refund this company is very hard to get hold of no customer service
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
DO NOT PURCHASE ANYTHING FROM THIS WEBSITE! I ordered a memorial lantern back in NOVEMBER 2023 to give to my dad for Christmas of my mother that just passed away. The estimated delivery was 2 weeks and I ended up receiving it 2 MONTHS LATER! Upset but happy that I finally got it I start reading the wording on the lantern and see there are 4 different words that are misspelled! Annoyed I emailed them right away and they responded back a week later saying they would remake the product and that I didn't have to send back the original and it would arrive in a week or 2. Well finally ANOTHER MONTH later I get the remade product and you wouldn't freakin believe that they are now other words misspelled and if it couldn't get any worse this one has a huge piece at the top of the lantern broken off! 😡 I am beyond furious and emailed them again demanding a refund because this is completely unacceptable! DO NOT BUY FROM HERE!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
It's just cheap rubbish. Not worry any money you spend. I ordered three necklaces for Christmas presents. Came totally different items. Very disappointed.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered my gifts in November and was told they would arrive 12/13 still no gifts and Christmas is tomorrow. I am a damn fool requested a refund highly doubt I get it.
Terrible experience! It was a Christmas present, I got the wrong item in addition I have to pay the 70% more if I want the item that I payed for! They suggested a 30% discount! I'm shocked
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ORDERED IN AUGUST, BUT MY ORDER HAS NOT ARRIVED YET.
WHEN I TRACKED MY ORDER IT SAID IT REACHED THE DUBAI SORTING CENTER, THEN SHIPPED BACK AGAIN TO IDK WHERE IN CHINA AND THE STATUS IS STILL IN TRANSIT. IT IS REALLY A HEADACHE! NOT EVEN DESERVING FOR 1 STAR.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered 2 metal laser cut signs but received less expensive balsa type wood signs. Design and name were correct but instead of laser cut metal the lettering is very poor quality wood engraving.
I purchased a Photo Portrait Memorial Cat Gravestone from www.callie.com. This item is custom made and requires a personal photo to be sent. Prior to placing the order, I sent my photo to *******@callie.com to ensure that the quality was good enough. Customer service ensured me that the photo was appropriate. I then place my order. When I received my item, I noticed that it did not look like the examples provided on the website. The photo size and placement did not look good. I contacted customer service again and was told this was normal. They offered me a discount for another one of the same item or 70% of the purchase price excluding shipping. I wasn't happy with this offer, considering I felt like I had been mislead by the examples provided on the website. What was even more upsetting is that when I reviewed the item on their website, my review did not post. I gave them 2 stars and the review never posted to their website. It appears that they only allow high ranking reviews (4-5 stars) to post. This is so misleading and feels like a slap in the face to customers. The item reviews listed on their website were part of the reason why I decided to make my purchase. What I didn't know at the time is that Callie.com doesn't allow unfavorable reviews to post to their site. Therefore I was not making a fully informed decision. The site uses false advertising to lure in customers. I am disgusted with their practices.
I purchased a gift for my husband and son for Christmas on December 12th, it's now January and no package in site. Apparently it is still 2 weeks away and I paid for expedited shipping.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
What I ordered was different to what arrived - completely different. When I contacted them - my email was ignored. Contacted again. Nothing.
Be really careful.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
The bag arrived and it was lovely but the Font (Writing) was awful, it was a scrawl and not clear at all, I have sent several emails and have not had a proper reply, as I said the bag was lovely but spoilt by bad writing, very dissapointed Julia Barnett order number is *******213 I have sent photos previously
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
DO NOT ORDER ANYTHING FROM THIS COMPANY! I ORDERED CHRISTMAS GIFTS AND PAIN $100.00 FOR THESE GIFTS AND I STILL HAVE RECEIVED NOTHING! THERE I SAT WHILE MY FRIENDS GAVE ME GIFTS AND I HAD NOTHING FOR THEM. SHAME ON ME FOR NOT CHECKING THE REVIEWS BEFORE I ORDERED. IF THIS IS HOW THEY DO BUISNESS I CAN'T IMAGINE HOW AWFUL THE PRODUCT IS GOING TO BE!
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
The items don't arrive and they make fake tracking numbers to say the item was delivered. There should be a -5 star rating
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
Don't pay for expedited shipping! Paid $22 to have by Christmas Eve. Delivered Dec 27th.
Ordered the personalized phone cords. Plastic names look cheap!
I've been waiting over a month to receive my Christmas gifts and they never came. I spent $100 on the site like an idiot. Don't be like me.
Very misrepresented. Too small of board so when you apply the hooks, it doesn't resemble the dog snout or lips. Comes from china so can't return.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Paid extra shipping to be delivered for Mothers Day and still not arrived. Awful customer service. This company needs to be shut down!
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.