Overview
Callie has a rating of 2.1 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Callie most frequently mention customer service, credit card and full refund. Callie ranks 189th among Personalized Gifts sites.
I have placed an order over 30 days, with continues follow and discussion the supplier failed to deliver and did not support by sharing courier information after repeated requests. They are a scammer who do not fullfil the order request and ask you to reorder.
Customer service stops after credit card is received. Item stated it would ship within 3 days...it took 2 weeks. When asked to cancel due to the delay they refused to give full credit. Delivery stated 1-2 days but took over a week. Item ships from China...website does not disclose this. If outside of China, I would advise not to order from this company.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help! We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Disappointed with product, writing back to front, the gift was special for my wife for looking after me when I was laid up after an operation
We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. Could you please remove the protective film from this product, then you will see which side is the front and which is the back. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
This is unbelievable our first experience with this service is horrible. We purchased a nice purse for a present for our niece and it got "delivered" somewhere else. No address, no contact no way to pick it up with just a zip code far away from any of the places it should be. Customer service is basically non-existent. It should've arrived at our home the address was complete and well written in the account.
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
I placed an order in the beginning of December, have yet to receive my package! The customer service team told me to pick my package up as if I can just drive to another state to do so, after that literally all of my emails have been ignored.
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
Save your money! This is cheaply made junk. The pictures of the products are nowhere close to what you get. My shirt was supposed to be sequins. It's screen printed dots to try and look like sequins. The necklace I got looked like a thick chain and charm, it's thin and cheap. And delivery was super slow
We are so sorry about the experience that you're having with us. We sincerely apologize for our product quality not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
My mam ordered 2 personalised tree "things*, yet they look nothing as advertised, they cost her £70 but i wouldn't have payed £20 for them, totally rubbish, I've been trying to get them returned since the day they arrived yet callie just keep going round in circles avoiding the return, i wouldn't buy from these ever again and if I could find out who it is that I make a compliant against them i would, my next step is to get her money back from her bank
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
WOW this is a joke we're not happy with our end product if this review this is meant to deter us from warming people off it's not working put it is a hassle we'd never buy from here again
We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
Ordered from Callie on 11/28 with the advertising that items will arrive in plenty of time for Christmas. They noted 1-3 weeks but the package has mysteriously not moved since 12/4 according to their tracking.
After communicating with them via email, they provided the tracking and location (that I already knew) and said shipping times were delayed due to the amount of holiday packages.
This is unacceptable and I am so sorry I ordered from them.
My next email today will be asking for a refund for their false shipping advertising!
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Recently ordered rings when receiving the first rings 3 stones were same color I contacted Callie they sent out second set of rings same as the first set. I contacted them again for the address to return for a full refund. They wouldn't give me a address. Instead they offered me 79% back if the $97.00 I spent. Which was $25.55& 25.22 not what I wanted. I have taken pictures if the rings with inside lighting and outside lighting as they tell me they're slightly different in color. The rings were suppose to be 2 Feb 1 may n 1 June. The Feb and June stone are the exact same color. Now Callie has stop responded even after I forwarded them the pictures from inside and outside lighting. Not a good way to start out a new year and not good in the buisness. Let's really make Callie popular. Picture one is inside lighting and picture two is outside lighting. I can sure see that the 3 stones are same color so so so so sad
We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
I ordered a personalized tumbler on 12-5-24. It said I would receive between 12/17 and 12/22. I still have not received it. The tracking was last updated on 12/19/24. I am very upset ad this was a Christmas gift. I will never order from them again.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Don't order from this company.They promise a delivery before Christmas but didn't deliver. Then a day after Christmas they send me an apology and promise to deliver the product I purchased and it never gets delivered to me. They send me a notification that it was delivered but tells me I have to go and find it by asking my neighbors if they got it. I expressed that I shouldnt have to bother my neighbors with this because if they would ha e received it, they would have given it to me...No response from Callie Gifts...So I lost my money...
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
The light keeps going on and off. On one side the image is blurry and it's the side that you can read the name clearly but if I turn it around, all looks clear But the name is backwards. This is Not acceptable. I will not buy from Callie again.
We are so sorry about the experience that you're having with us. We offer a 99-day warranty and dedicated customer service. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
Ordered ornaments on Dec. 2nd. Estimated arrival was Dec.15-18 and and they advertised-Will receive before Christmas! It is the 24th and tracking says In transit to next facility will arrive late! I don't really need ornaments after Christmas! I will never order from Callie again and advise others not to either. I plan on returning these items if I ever get them. Don't make promises you can't keep and spoil gift giving for the holidays!
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Bought 3x tooth fairy door hangers for my children. My oldest lost her first tooth today so we opened it and as I hung it on the door it snapped & broke - very upset for wasting money on 3 of them.
The top piece of wood needs to be a lot thicker and stronger in future.
We are so sorry about the experience that you're having with us. We offer a 99-day warranty and dedicated customer service. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
I just received my bracelet, and it's impossible to adjust it. I have tried everything, and can't get the bracelet adjusted. To return the item costs me more money than I paid for it. The bracelet was apparently not tested before it was sent out. They don't care, and all they want is their money. I would never buy anything from them again, - EVER! AND, it took forever to arrive!
We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
I had 1 thing off Callie. Quality was abysmal, tried to send back, won't accept, please avoid this company, They say they have a 90 day return policy, but don't honour it!
We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
Ordered on Nov 28th. Stated in invoice that should arrive by Dec 10-12 nothing arrived. Emails and messages back and forth about delays, no refund because sent information was not correct and not my order. Still promoting before Christmas in their website.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered a prayer bowel with personalization for a Christmas Gift. When I received it they had an error in the personalization. I notified them and they offered to send me another one with correct personalization but I would not even receive it until after Christmas. They did not offer me a refund.
We are so sorry about the experience that you're having with us. We offer a 99-day warranty and dedicated customer service. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
When ordering on Dec. 11,4 products I ordered (stating I qualified for free shipping) stated products would be rec'd by Christmas (1st lie)...when I got to my cart to pay, it then said I would need to pay $13 to ensure products would be rec'd by Christmas, so I did...hesitantly. (2nd lie to get more money). I rec'd them Dec 28. Christmas ruined, and since my relatives live so far away, I will need to re-ship to them, which will cost me approx another $40.
Mechanic mug was sent to me with the name "John", when I clearly ordered "Matthew" (double checked). Now I will have to go thru the return hassle.
* The mug was ok otherwise.
* Sign with "Matthew's Garage", and car from downloaded photo was nice.
* Flashlight with "Andre" was nice quality but extremely tiny.I didn't think to look at the size. Came in a nice carrying case.
* Violin rosin box--- box was nice quality, but name and design is not engraved...it is stamped on the top, and will eventually wear off.
We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
- Visit Website
- Kowloon, Hong Kong
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.