Overview
Callie has a rating of 2.1 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Callie most frequently mention customer service, credit card and full refund. Callie ranks 189th among Personalized Gifts sites.
I don't often leave reviews but feel it's needed.Wish I had read reviews prior to ordering. Very cheap quality, shipped from China so took ages. Feel I could have done something better myself. Not worth the money or time at all. Wanted a keepsake for my pet that had passed away but not happy at all with the product.
Ordered 2 glasses as gifts and after 3 weeks still have not received them. Was told that the address I supplied was an incorrect address and the package could not be delevered. Was offered a 70% refund, or, I could reorder and pay an additional 30%.
These people are crooks.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it seems like that you input wrong shipping address via order confirmation email. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ordered 4 beach towels for my grandchildren personalised, opened the package tonight to gift wrap. They are cheap and extremely poor quality. Very disappointing as they are made out of polyester which is highly flammable and no warning about this. Ordered for Christmas and definitely feeling ripped off at $139.00 plus postage. The edging is only overlocked as well. If I could give a zero star I would.
We are so sorry about the experience that you're having with us. We sincerely apologize for our product quality not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
Ordered the initial earrings the end of November. Haven't received them yet. They charged my credit card. Wish I read the reviews before I bought them. Will never purchase anything from them again.
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
Frank Young
BEWARE BEWARE BEWARE
I have ordered many items from here and was pleased but I made a mistake the last time and ordered the wrong size bracelet. I emailed them to see about returning it for a larger size. No response. I had to email them several times before getting a response. After that it from bad to worse. They continue to send the same message but not how I can return and swap. I even told them that I would pay shipping and handling to send it back and for the larger bracelet to be sent back to me. Still no response. HORRIBLE CUSTOMER SERVICE
THEY DO NOT WANT TO WORK WITH YOU. DON'T MAKE A MISTAKE OR YOU WILL LOSE YOUR MONEY
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered a blanket from this company for a Christmas present I end up getting what looks like a hand towel that I would be totally embarrassed and humiliated to give this to anyone.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your order confirmation email, it looks like we crafted as your request which is size 40"x30". Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Bought my son some personalised pajama pants, for just under $50., nasty fabric, his dogs face not even lined up properly at the join.
We are so sorry about the experience that you're having with us. We sincerely apologize for our product quality not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
Rated 1 out of 5 stars
Order never arrived, no refund.
Order not delivered and just get automated response with an incorrect tracking number for another order which did arrive. Requests for refund ignored.
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
Ordered their custom golf ball marker so I could put a personalized logo on my golf balls. Was three weeks late. Then the marker only worked for five times before it stopped printing. A total waste of money and time. Total scam!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Am extremely unhappy with the sizes of each blanket! They are on the smaller side They are not what they look like in the pictures! I've never ordered on before and this has made scared to ever they're online again. I really hope you make this right. Out of 9 blankets 7 of them have seam issues
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered a personalized gift and after 2 months received notification that it was shipped. 1 month later still not received and when contacting support they stated I did receive. My only options were 1) they would reship once I returned original (hard to do since I never received) 2) reorder (basically pay for same item again) or 3) get 70% refund (could not get full refund). I will never order another product from them!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
The product arrived not as ordered. Lucky me I was given the opportunity to bug a new one for only 50% of the original price. 🙄 I mean if I'm super dumb than that's a great plan. But I'd prefer my money back. Terrible customer service and nothing special product.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Purchased my order in November and it's almost January 1st around 2 months. And still no order. REVIEWS PROVE THIS IS A SCAM WEBSITE
We are so sorry about the experience that you're having with us. According to logistics tracking site, the package has been marked as delivered to your shipping address. However, we are sorry to hear that you have not received it. As this issue lies with the logistics provider, we hope you can understand the limitations we face in this situation. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
I wish I had read the reviews before I ordered five personalized keychains as Christmas gifts. I received four of the items, but the fifth item was completely wrong. I checked my order to see that I entered everything correctly, and I did. I notified customer service immediately and tried contacting them three times by messenger and email. I finally got a response 10 days later letting me know that they will send the correct item in 2 to 3 weeks. I do not have high hopes that I will actually receive it, but even if I do, I would never use this company again.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
The item we ordered was nothing like we received. Over priced $5 stuffed animal. It had literally a tag pinned in ear easily removable and said bc custom tag they wanted us to pay return shipping and a restocking fee on a stuffed animal. Customer service poor don't waste time or money here
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered 14 blankets, all personalized of course. They not only were 1-2 inches shorter than advertised, the blankets were thin and poor quality. The blanket looked like it was several years old and was coming apart. I emailed them right away, so I am awaiting to hear back how they respond to my request. I should have read the reviews first, or I would not have bought from this company. Very disappointed in the quality of their product.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Callie.com stole my money. I payed for super urgent shipping, and yet to hear back from them. I have emailed & message & even called the number they have listed several times and no answer. This is so frustrating. They are advertising false products & misleading people. And now their number is not listed on the website. I sent in a photo of my children for a custom necklace dog tag and still no signs of anything I also order a name buckle belt and the same no answer. I am so angry because I've been duke by this company.
I ordered 3 products from this company. Two arrived correctly, one was misspelled. I checked my order; it was submitted correctly.
I emailed the company and included photos. No response. I emailed again 13 days later. Still no response. I'm beginning to think I'm stuck with an incorrect order. This company is not trustworthy. I won't be ordering anything from them again.
We are so sorry about the experience that you're having with us. After checking, we are unable to locate your corresponding email from our system. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
I ordered a personalized blanket for my grandson as a holiday gift on November 26.
I inquired several times about an arrival date. At one point it was lost at a post office in NY. Then I got no reply for a few weeks. After the New Year and no response, I wrote to cancel the order. Then it arrived with 3 packaging labels, one on top of the other and no receipt of any kind. Very disappointed!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I wanted to place an order for 13 blankets which is a huge order in November. I noticed all over their site said receive by Christmas. I needed these before Christmas Day. I asked them twice if this could be possible. Their final answer was to go to another company. Who does that? So happy I didn't place an order. I agree with Just Don't Do It!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry about the experience that you're having with us. We offer a 99-day warranty and dedicated customer service. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!