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BEST to HIRE a PRO like CALIBER HOME LOANS If You want Honesty & the Right Offices they pair You Up with when Closing time comes around, And if You want ALL that's Promised to You when Signing those Sacred papers when refinancing Your House #Home/Life, Listen It just works out Sooo much better in the End with the Best Rates & Straight Up Honesty to boot. Oh ya, and if You happened to have to make a payment by phone like Me & your blessed to speak to Carly while making Your payment, I have no doubt it's all's gonna be taken care of properly and in order, what ever questions come up, She Is on point - thumbs up, #5 star's. Give Them a Call, Y'all won't regret it. I'm a Happy customer. Are You? Just asking.
I refinanced my home loan in 2019 and the company sold the loan to Caliber. Over the past year as interest rates were falling I contacted Caliber twice through their website about refinancing at a lower rate but never got a response. I recently talked to another mortgage lender and started paperwork for a refi with them. Caliber sent me an email after receiving a payoff request and asked me to get a refi quote from them. I was reluctant but decided to go ahead and supply all the information they requested (which they already had). I got a quote very quickly, for. 25% over what my current mortgage was, and 1.25% over what the other company was offering. I wrote back to Caliber and told them that the offer was not only stupid but insulting. Their reply was that I should contact their refi dept. with any questions. I replied that this reply was just as stupid and insulting. My latest reply from Caliber was to tell me what my payment amount for the month was and when it was due. Automation can be a useful business tool to stay profitable and up to date to your customers needs. This is just another example of a service based company providing poor service because that's the most profitable business plan for them. They will not receive any more business from me and I don't recommend doing business with them.
I refinanced my home loan in 2019 and the company sold the loan to Caliber. Over the past year as interest rates were falling I contacted Caliber twice through their website about refinancing at a lower rate but never got a response. I recently talked to another mortgage lender and started paperwork for a refi with them. Caliber sent me an email after receiving a payoff request and asked me to get a refi quote from them. I was reluctant but decided to go ahead and supply all the information they requested (which they already had). I got a quote very quickly, for. 25% over what my current mortgage was, and 1.25% over what the other company was offering. I wrote back to Caliber and told them that the offer was not only stupid but insulting. Their reply was that I should contact their refi dept. with any questions. I replied that this reply was just as stupid and insulting. My latest reply from Caliber was to tell me what my payment amount for the month was and when it was due. Automation can be a useful business tool to stay profitable and up to date to your customers needs. This is just another example of a service based company providing poor service because that's the most profitable business plan for them. They will not receive any more business from me and I don't recommend doing business with them.
Tip for consumers:
Ask a simple question just to see what kind of customer service you'll receive. There are still companies out there that think customer service is important.
Products used:
I refinanced with Freedom Mortgage.
I recently did a FHA STREAMLINE. Caliber Homes found out
Because they monitor mortgage hits on your credit. They called
Immediately after I started a FHA Refinance through another lender. They
Sent me a counter offer even, that would have cost me 12,000+ to get.
The FHA Streamline didn't cost me a dime. I signed the title papers on
The 25th of March 2019, and they were wired their monies on 3-29-1019, I
Have the wire number. They turned me in for 30 day late payment and
Have not updated the credit reports; so my credit score went down
Because of them. I will never use another fly=by=night mortgage company
Again. Would go with Quicken Loans. They are #1 in the nation. Grrrr.
Never again. Rude, unethical, and unprofessional. Don't use them.
This is the worse "servicer" in the USA by far. We filed BK to protect our home and they actually lied to the Court to have the automatic stay lifted. These are criminal elements and must be investigated and audited by the FBI, CFPB, Inspector General, etc. Stay as far away from them as possible. The LSF Trusts created in Delaware are all fraud.
BEST to HIRE a PRO like CALIBER HOME LOANS If You want Honesty & the Right Offices they pair You Up with when Closing time comes around, And if You want ALL that's Promised to You when Signing those Sacred papers when refinancing Your House #Home/Life, Listen It just works out Sooo much better in the End with the Best Rates & Straight Up Honesty to boot. Oh ya, and if You happened to have to make a payment by phone like Me & your blessed to speak to Carly while making Your payment, I have no doubt it's all's gonna be taken care of properly and in order, what ever questions come up, She Is on point - thumbs up, #5 star's. Give Them a Call, Y'all won't regret it. I'm a Happy customer. Are You? Just asking.
Tip for consumers:
They Get You the Best Rates according to the Amount You Choose to Finance, for Me they gave me what I needed to get piece of mind.
Products used:
Got A Loan With this Company
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