Showcase

This is so frustrated. I order online and then after a week they just gonna email me that there sold. Why you don't update your online ordering if you guy's are no stocks. This not good customer service.

This is 1 online store to avoid. Beware of their no shipment fee and shipment within 24 hours. I placed my order on Dec 6th and I'm still waiting for my order to arrive! Their customer service sucks as there's no phone # contact given for you to contact. Only given customer support online which I would think is just virtual responder as I never got any answer back. I understand that this is a busy season for Christmas shipments but come on... show some respect for your customers that just want to know where their orders are. Never again will I order from this company!

In-store experience: employees have always been fantastic, professional and helpful in the locations I visited in 3-4 different cities.

Online experience: I wrote positive reviews on their website for some of the product, but it would not recognize me as a "verified buyer". Not a biggie. What I found to be very unfair and sketchy is that the ONE negative review that I wrote on a crap product, was not published. I emailed and messaged them in Facebook to ask why, and no answer. Explains why most of their products are rated 4.5-5 stars.

Best customer service. I had purchased 3 boxes of the hot chocolate bombs. They arrived quickly but half of two of the three boxes had broken or crushed balls. Cocoa powder everywhere. Likely a careless shipper but I quickly emailed them about my disappointment. Within 48 hours I received an apology (again wasn't blaming them) and a refund for the broken ones. Very pleased with their efficiency and professionalism. Will be ordering again from them.

Still waiting for pre order of teddiursa we ordered and payed shipping for. Sad thing is it was in a 235 dollar order yet they still charged shipping for a yet to be received item.

A failure at every turn. Not only did they deliver the incorrect items but they sent me baby toys.

I tried to return these as they are clearly not what I ordered (See pictures below) but when I tried to initiate a refund they simply hide behind their refund policy.

Very poor customer service.

One of the reasons I ordered from showcase instead of amazon or anywhere else was because my items were in stock and being shipped from Toronto. I live in Ottawa. I thought I'll have my items in a week or less. I get an email the next day that says your item has been shipped. I have been tracking it all week and all it says everyday is Electronic information submitted by shipper. It hasn't even left Toronto yet! Never Again will I order from showcase on line.

Bought the uv-light toothbrush holder and used it for about a month. Afterwards red light came, so I plugged in for a charge with the usb provided. Took several hours to charge and the uv-light never worked anymore when I closed the lid. I tried to write a bad review, but I could never submit it. The website only accepts good reviews.

Bought an item at Showcase for the first and last time recently. Their return policy should be declared illegal. There is no information given at point of purchase that they will issue a gift card or do an exchange only. I purchased an item that was not suitable for the purpose and returned it in good order within 7 days. The clerk pointed to a 5x7 notice, posted out of sight line at the cash stating their no cash return policy. Will never, ever shop here again. They stole $23.00 from me.

Garbage customer service is all you will receive from the manager. I purchased a shark blanket from the pen centre location and I was speaking with the manager at the time explaining this was a gift and I asked if it doesn't fit the person who I was gifting this to if they'd be able to exchange it and was told yes. However when returned to exchange was told because it was not sealed they would not return it or exchange that due to a code only seen on receipt with a "U" it is final sale the tag was still in place but she told me that basically there was no way she ever told me that? I am an honest person therefore expected her to be the same however she instead threatened to call security because I said I will never again shop in her store or any other showcase and I was there with my young daughter. What an awful experience all I wanted to do was to get the proper size for the person who I had gifted this to for Christmas now I'm out the money and have to buy a replacement from another source.

Do not buy from here. Ive waited over a year for my item. Now i cant get my money back. Not to mention they cancelled the order but wont give me my money.

I purchase candles all the time. I decide to get the one with earrings this time. Candle burned down and it was empty. Contacted customer support and the offered me a free candle but only online. Everything online sold out except for one that I already have. Contacted them back and they said they are not restocking. Making matters worse, they give me a discount code that is invalid. Contact them again and the give me another.you guessed it…that one is invalid too lmfao Worse customer service ever!

My daughter went in and bought a cube of the magnetic balls. It's a fidget toy or something like that. The salesperson/ manager, Dan stated he would give her a discount or at least that is what she heard. She was really looking forward to playing with this fidget. She left the store with receipt in hand and the toy. Unfortunately, she opened the packaging and threw it out. However, she looked at the receipt and realized she paid the full price after getting home. She went back to the store and asked for a refund and Dan told her final sale. My older daughter explained the whole situation and how he duped her and he was such a jerk! We will not buy anything from this store ever and will make sure that people know that it is a rip off. We looked at other stores and showcase sold this fidget you for 2x the amount it was selling elsewhere. So sad to take advantage of an 11 year old.

Went back and forth with their customer service for the whole day just to get a refund. Tried to pass off a previous order as the order that I wanted a refund for. The issue with my order was only resolved because I reached out. Would not have known if I did not email to ask about it. So disappointed!

I have never ever dealt with a company with such. Bad customer service. I have sent numerous emails trying to get someone to respond. When they did it was't even about why I had emailed them. I don"t understand how the company stays in business. So different when I shopped at their store at Bayshore shopping mall in Ottawa. The sales clerk could not have been more friendly and the service was great from her. I. guess I will have to go there instead of shopping online. Finally their online shipping is terrible. I have received updates about when i will receive my order and still waiting. Was supposed to be here yesterday. I waited all day. Having to stay at home( with my condo you have to buzz delivery people in) did not arrive. My suggestion would be go to their store not shopping online