I have no idea who is running this business, but definitely be careful. Two of my items didn't arrive, and there isn't a help number that you can call. Instead you deal with someone through IT who, in my case, spent minimal time reading and addressing my concerns.

After an hour of trying to figure out what happened, it turned out the warehouse didn't have the items in stock and so they weren't included. As they explained, items go out of stock all the time and it's a busy season. I would know this working in retail as well, and try my best to be understanding of mix-ups. But Showcase as a company does not inform or refund you when this happens. They charged me the full amount and I had to wonder what happened, reach out, and then spend the better part of two hours trying to get a refund for items that the warehouse didn't send. That has to be illegal right? Every other company I have ever ordered through tells you when something is out of stock and immediately refunds you on their end. Showcase said nothing, kept sending emails that my whole package had been shipped, and once I found out those items were not available and weren't sent, I had to fight tooth and nail not for the money they knowingly kept.

The customer service was so shoddy and when I asked to speak to a manager, I wasn't given the option. I am worried management is aware of this happening and is banking on what people won't notice or bother with. It almost wasn't worth it in my case, because they make it your issue. There isn't even accountable inventory systems, the most I was told is that warehouse knew it was out of stock but my items had already been shipped. What? Every legitimate company contacts and automatically refunds you when something is out of stock. I wasn't told, had been fully charged, kept receiving emails as if all items were included, and then had to spend two hours getting a refund with customer service that 100% treats you like it's your job to figure out your refund. Also: my very first email (highlighted) explained that two items weren't received. After one hour of explaining, they refunded me for one item. It took another hour for the second and they blamed me for being "unclear" and not mentioning that it was two. No one cares about telling you the item is out of stock, they'll charge you the full amount unless you make a fuss, and they do not spend almost any time reading your messages or addressing your actual concerns. I mentioned two items in the very first email and throughout the correspondence, again it took me two hours and their very last email stated simply that the time it took was my fault and I should have been clearer. It's up to you if you want to spend your money here but I won't and have told my family so that they can protect themselves as well. Any ethical company will inform and automatically refund you (or not charge you in the first place) when an item isn't available. It shouldn't be up to the customer to notice and try to get the money they've kept back. With Showcase, you'll really have to keep track of what they're doing, because their ongoing company mistakes will 100% be at your expense and it's no issue to them that you pay for it instead.