J M.

Garbage customer service is all you will receive from the manager. I purchased a shark blanket from the pen centre location and I was speaking with the manager at the time explaining this was a gift and I asked if it doesn't fit the person who I was gifting this to if they'd be able to exchange it and was told yes. However when returned to exchange was told because it was not sealed they would not return it or exchange that due to a code only seen on receipt with a "U" it is final sale the tag was still in place but she told me that basically there was no way she ever told me that? I am an honest person therefore expected her to be the same however she instead threatened to call security because I said I will never again shop in her store or any other showcase and I was there with my young daughter. What an awful experience all I wanted to do was to get the proper size for the person who I had gifted this to for Christmas now I'm out the money and have to buy a replacement from another source.