BYJU'S Future School
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BYJU'S Future School

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Virginia
1 review
0 helpful votes
Follow Matthew E.
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Goldmine
June 30, 2021

We downloaded their learning app for the free 14 day trial and knew well before the 14 days were up that we had found a goldmine for our little boy. Learning with Disney & Pixar characters? Brilliant! We will be subscribing for sure.

Date of experience: June 30, 2021
Washington
1 review
1 helpful vote
Follow Leona S.
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BYJU'S is a haven for a creative child. Our daughter loves to explore and question. We feel those traits coupled with what she is learning here are going to ensure she has a brilliant career no matter which of her many interests she pursues.

Date of experience: June 12, 2021
Australia
1 review
3 helpful votes
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Everytime I try to get customer support I feel like I am talking to a complete idiot! Firstly, they do not understand the issues being raised and they just keep sending standard scripted replies. I've asked for reschedule which on their website they say we can reschedule to another day. A stupid support agent called me and told me that the classes need to be rescheduled the same day.
Previous technical issues on their end ate up 25% of my daughter's class credits and went on for a couple of months. Due to time difference, I specifically told them a time and number to call to troubleshoot the problem. But because they are idiots, they call while we are having dinner or while we are sleeping at night. The conversation just goes round and round without achieving anything.
The teacher was great though, my daughter loves her. The rest of the team is total crap!

Date of experience: September 25, 2022
Sweden
1 review
2 helpful votes
Follow N B.
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It is a total scam. We paid the class fee after being sold on the easy scheduling and professionalism. First their accounting department wanted to have me sign and pay a bill that mentioned I owed three times the price they were selling the classes for. It took two hours to fix. Then, when scheduling time came I realized there were no class available. I can't even imagine the professionalism of the teachers if even their scheduling platform is a total mess and their customer service is non existent.
They have not answered the phone, their online chat, their support email or any whatsapp message I have been sending.
We have enrolled in several online classes over the past two years in different coding schools and other subjects through other companies and have never witness such a lack of professionalism.
DONT FALL FOR IT! Save yourself from a headache and DO NOT BUY BYJU'S Programs.

Date of experience: September 8, 2022
California
1 review
0 helpful votes
Follow Thelma E.
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Don't go here at all.
February 21, 2023

An instructor Had my son on auto scheduling, she texted me the day of class and i stated clearly that my son won't be able to make any of the scheduled class which she made, she agreed to cancel and never did. And the company still charged us for almost 4months. Do not go here at all.

Date of experience: February 21, 2023
Australia
1 review
8 helpful votes
Follow Rachael A.
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Very dodgy
May 19, 2022

Very rude to my 12 year old daughter and dismissive. Instructor wanted to end the session after 2 mins as she was "having issues" then a man jumped on for "help" and I could hear him instructing my daughter to allow them access to her laptop via the security settings. I told her to end the session immediately, especially as they kept asking if it was her private computer and wanted info about it. They called 5 times straight after and I wouldn't answer. Cant believe i fell for some dumb ad on Facebook. Appears as a complete scam. Would help if the instructor spoke fluent English, my child couldn't understand her at all.

Date of experience: May 19, 2022
Australia
1 review
1 helpful vote
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Never again.
October 16, 2022

Won't be using Byju's ever again.
My son wasn't having fun at all. He was crying during the lessons. So I stopped his classes.
They kept trying to give us new teachers but every teacher was hard to understand and my son always felt unhappy and frustrated. He now hates coding. Thanks Byju's.
Byju's say they will refund you any of your unused credits if you cancel.
They also have a reward program where you get a free Amazon gift card up to $400 if you refer a friend, and the friend joins.
I referred a friend who joined. Got my gift card.
Now that I want to cancel, they are deducting the value of the gift card from my unused credit.
Absolute bull$#*!.
They're quick to take your money- and lots of it.
Not so keen on giving it back.

Date of experience: October 16, 2022
Maryland
1 review
2 helpful votes
Follow Ryota N.
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BYJU's future school is the worst service I have ever experienced in my life. Kids cannot understand Indian accent of all teachers. A math teacher texted me to change the booked class schedule just before the scheduled class because she said that the classes were at 1am and 3 am in the early morning in India. Another math teacher cancelled class in the first 5 minutes as she said it was holiday in India. A music teacher finished a class in 20 minutes, although I paid for 60 minutes class. I requested the refund and cancellation several weeks ago, but the BYJU has not cancelled or refunded at all. This is a violation of their company policy of risk-free refund at any time. I called, emailed, chatted everyday, but BYJU only said "we will call you." or "wait for processing" but nothing has processed. Now that I had to dispute credit card companies to get a refund. This is really terrible company.

Date of experience: November 29, 2022
Tennessee
1 review
1 helpful vote
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Dont buy
September 14, 2022

I was trying to learn how to code a minecraft mod (i think idk) but anyways they said said that a camera is mandatory and im not gonna show my face to someone who wont show theirs (i have trust issues)

Date of experience: September 14, 2022
Florida
1 review
2 helpful votes
Follow Dhana S.
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BYJU's Future School is robbing money from overseas families. I have been following up for my refund since January 2023. No luck. Each time some new person will talk and good for nothing. I asked to hold classes but they failed to hold the classes. Every month classes are lapsing sofar around 50 classes lapsed. USA PARENTS: Don't join your kids to BYJU's. You will repent for your decision.

Date of experience: July 6, 2023
Australia
1 review
3 helpful votes
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Worst service
June 24, 2023

They took all tuition fees in advance and never returned when i requested, it's hard to reach them unless they contact you, frequently changed teacher, non attendance of teachers, wouldn't recommend anyone.There are lots of local services available, go for those instead of Byjus.They are very tricky and expert about marketing. Once you take a trial class they will make your life hell by frequent ph calls for enrolment and once you paid, you got stucked in their system.

Date of experience: June 23, 2023
California
1 review
1 helpful vote
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BYJU Future School had $100 off on their Introduction to Coding Curriculum. We decided to enroll our daughter in the 1 month, 8 class series. It taught Sequence, Fundamentals Coding Blocks, and loops. The class spurred her imagination and gave her a sense of accomplishment.

Date of experience: July 25, 2021
California
1 review
1 helpful vote
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Impressive
June 9, 2021

When you have a child as creative as my son, you are not shocked to hear that he is more impressed with a gift of live 1:1 online coding classes than he would be with a toy that would thrill other kids. We are proud of our son and grateful for what BYJU'S is teaching him.

Date of experience: June 6, 2021
India
1 review
1 helpful vote
Follow Saurabh S.
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I always knew that I wanted to pursue my career in medicine. Though I had my worries, after joining AkashBYJU'S, I found a solution to all my worries. I have access to the topmost and most premium quality education from the best educators in the country. Due to its feature of pre-recorded classes, I could avail the lectures whenever convenient. Even the most difficult topics were explained and taught by the teachers in the simplest way possible. When I had doubts, I could ask the teacher for help without any hesitation because they were extremely friendly. AkashBYJU'S helped me rekindle my love for the subject and attain my goals.

Date of experience: May 26, 2022
India
1 review
0 helpful votes
Follow Simran K.
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I recently enrolled my son in BYJU'S classes and we have been extremely happy with the program. The classes are well-organized and the instructors are very knowledgeable. My son is learning a lot and he is really enjoying the classes. I would highly recommend BYJU'S classes to anyone who is looking for a high-quality, affordable educational program. When it comes to finding the right learning tools and resources for our kids, we want nothing but the best. BYJU'S is one such platform that has been trusted by parents which reflects in the positive BYJU'S reviews by parents on the internet..

Date of experience: May 29, 2022
New Jersey
1 review
0 helpful votes
Follow Vasantha M.
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Byjus is fleecing you!
March 20, 2023

Byjus's is out to get your money!
Byjus's is not ethically run operations. The teachers are ok. However, the company is just out to get your money. When you book courses they are very pushy and offer gifts cards etc. and use it as a way to show the classes end up being cheaper. They also offer a money back guarantee. Both these are false statements. The gift cards are taken back if we discontinue course so you effective pay rate is substantially high and not what they calculated for you. Plus as another reviewer said the gift cards are not given unless you follow up aggressively. The second point about the money back is also as a result untrue coz you would be thinking you are paying at say 10 usd per class, when we want to cancel they will calculate it as 18 or 24 usd per class used.
Also they do not share proper rules and policies and invent them as you go to make credits expire. So again as a result you are paying more than you were made to think you are paying.
Other concerns, their technical platform is substandard and many times classes have to be stopped midway. There is no way to talk to a live person in that case.

In summary the teachers are just about ok but you are really paying US rates ( not discounted as they are making you believe) and you have to go through a lot of pain due to poor technical platform and poor customer service.
Definitely do not recommend! Save yourself the pain.

Date of experience: March 19, 2023
Canada
1 review
1 helpful vote
Follow Rubina D.
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They promised to give amazon gift card when we signed up but 8 months later they have given us nothing but excuses.

Date of experience: August 23, 2023
AE
1 review
2 helpful votes
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This is a terrible product.

Quality of education content: 2/10
Teachers: 8/10 (the only good thing about this company)
Website: 2/10
Service: MINUS 10 out of 10

Once my credits run out I will NEVER use this company again.

Date of experience: June 28, 2023
New York
1 review
0 helpful votes
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Best School Ever
December 6, 2022

Great School! Great curriculum. Amazing staff! A hidden gem. Truly the school of the future creating leaders for tomorrow. I'm excited for adult classes and more subjects.

Date of experience: December 5, 2022
North Carolina
2 reviews
5 helpful votes
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Scam! They will keep charging you after you finish your set of classes. When you want to cancel they will just keep sending you different phone numbers and emails and won't do anything helpful

Date of experience: June 25, 2022

Overview

BYJU'S Future School has a rating of 1.7 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BYJU'S Future School most frequently mention customer service and gift card. BYJU'S Future School ranks 153rd among Kids Educational Resources sites.

service
53
value
51
shipping
30
returns
33
quality
50
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