My daughter had a trial class on Maths on 25th Nov 22. She wasnt enjoying the lessons much, I had to quickly go out for 2 mins and my daughter told when I return that as soon as I left, her teacher asker her where is she from and the teacher was gone from the camera for a while. My daughter could hear laughing and men's voice in the background. She wasn't comfortable at all. Therefore, I dropped my decision on enrolling her for Maths tuition due to this negative behavior from the teacher. The teacher wasn't professional at all and I don't feel safe to leave her Infront of the camera.
For the trial class, you are giving your details etc. So since that day I started receiving calls from Byjus especially marketing calls etc to enrol my daughter to Maths, Coding, Music and what not. I told them the reason what happened. They arranged another trial class for her which actually went smooth and I was half convinced. My son did a trial class on coding. I dont understand. The idea of enrolling at Byjus started off because my daughter needs a support in Maths, but the service team at Byjus enrolled my son first and convinced me to make full payment which I did and started to convince me to enrol and make full payment for my daughter too.
I made a full one-off payment for my son's coding class and put my daughter into subscription as advised by Mr. Dheeraj Lotlikar. To the point you make the payments you get continuous calls and emails from Byjus. As soon as you made the payment there is no contact from them. I have emailed them continuously to please call me back to discuss some issues with the enrolment. This wasn't their attitude before we make payments. Once the payments were made, I started receiving marketing calls and offers to enrol my kids to Music. I told them it is not their interest, but still they keep on calling to convince you. What a waste of time. They convince you in a way by offering vouchers etc.
Anyway the customer service team completely messed my kids enrolment and I had few words with them. Dheeraj Lotlikar from their support team - I dont understand what is his job and what information is he passing on to the next department. He hear something and we both agree to it and the enrolment team do the complete opposite. I was very much frustrated.
I was convinced to enrol my daughter too due to the vouchers etc they offer as promised by Mr Dheeraj. I made one-off full payment for my son and he kept on convincing me to do the same for my daughter too. But luckily I put her on subscription. Her enrolment too was a complete mess which end up in a way that I stop taking calls from Byjus. Their customer service is very very very very very poor. I was told that the primary account is my son and they will set up the account for my daughter as a referral from my son, so I can get the vouchers. I was told to make the full payment for my son which I did and put my daughter in subscription (even though they tried to convince me to make full one-off payment for her as well, luckily I didn't).
They said I will get $400 amazon voucher after 21 days of primary account enrolment. Since they set up the account in a way that my son referred my daughter, they said when my daughter complete the first 5 classes I will get another $50, then again after 5 more classes, I will get $150 and then again when my daughter complete 5 classes the remaining $200. Upon God I promise, this was I've been told by Byjus.
When the first 21 days passed, I had a gut feeling that Bjyus will again come up with some excuses to find all the way possible to NOT give me the vouchers as promised. I was right. I enquired them about the vouchers and on 3/01/23 I received the call from Dheeraj Lotlikar. He said I wont be getting any of those vouchers. I was furious and cut the call. The reason they said was utter foolishness. They said an account was already created for my son and without knowing that another account was created. Now they can't merge them and hence I wont receive the vouchers. What a stupidity.
NO account was created.
Firstly, I did the trial class for my daughter and based on the details provided in that I started receiving all the marketing calls. So they should already know if an account exists before creating a new one. They set my son's account and I remember they told me not to set up an account for my daughter yet as they will set that up for me as two separate accounts. They asked me to provide another email address to set up my daughters enrolment. So as advised, I used my email address for my son's account and my husband's email address for my daughter's account. Everything was done as per they said.
I would have been happy if they could offer me with some vouchers, may be half of what have been promised. (I was promised to get $800)
They are complete frauds frauds frauds. DONT TRUST THEM.
COMPLETE WASTE OF TIME AND MONEY. DONT FALL FOR THEIR OFFERS.
DO NOT DO NOT DO NOT JOIN BYJUS. FRAUD COMPANY I HAVE EVER SEEN AND DEALT WITH.
If you are again enrolling your kids even after seeing this review, then I promise to you - You will definitely come back to this review forum to write the same things like me. AGAIN I'M TELLING. THEY ARE FRAUD. DONT TRUST THEIR WORDS AND FALL FOR IT.