BuyWithMeReviews 35

I had purchased a buywithme deal for laser hair removal. The company never picks up the phone. Never answers voicemail. When I finally got a response from calling the OB/GYN office that was really running the hair removal service, they rescheduled me twice, and was extremely rude. I contacted buywithme/gilt, and was told that they can not give me a refund because my voucher states there's no refund. I asked them if my voucher also states that if the company is not legit, I'm sh*t out of luck as well. Then was told they're sorry for my inconvenience, but since they bought out buywithme, they can not give me a refund, since I bought my deal through buywithme. This is a terribly run business. They just want their money. They don't care who or what they sold.

Several months ago I purchased a $250 voucher for solar screens for my home. The vendor, Valley Sun Screens, refused to honor the voucher unless we made a minimum purchase. This was not one of the terms of the deal. The vendor said BuyWithMe had made an error when they printed them I contacted BuyWithMe to get a refund. They responded right away, saying they had contacted Valley Sun Screens and confirmed they were not going to honor the voucher. They credited my account and assured me the credit would not expire. I thanked them, but said I want my money back because I don't anticipate buying $250 worth of vouchers from them any time in the near future. They refused, saying since the merger with Gilt they do not have member payment information. I intend to pursue this and get my money back, though I'm not sure how. After this is resolved I will not ever purchase another voucher from them, no matter how good the deal is!

Bought 2 of the AMC ticket deals spring 2011 in which I NEVER received them. Contacted BWM several times via email with no response. I must have been a glutton for punishment or just plain desperate because I then bought a cleaning deal in June 2011. After that company rescheduling several times I get an email that they were no longer honoring the BWM deal. Then in September 2011 I was excited to get an email that stated one of my favorite catering companies in Austin, Bill and Ted's, was using them and had a great deal. Well, I bought the max. Logged in yesterday to BWM to see if I could redeem these vouchers and realized they had been bought out by Gilt. I couldn't tell which vouchers were used or unused. This is what Bill and Ted's told me when I emailed them to see if they could check.

Hi Janette,

First, I apologize for the troubles you've had with your Buy With Me vouchers. Unfortunately, since the company has been bought, we have not been able to get in contact with them. We have no way to access this information either and have not been paid by them as well. Therefore, we cannot honor these vouchers at this time. We're hoping someone will return our calls or emails soon so we can get this matter resolved quickly. I apologize for the inconvenience and hope you're having a most excellent morning thus far!

Billy

I do not blame Bill and Ted's since they didn't get paid to begin with. I emailed BWM/Gilt yesterday and no response. I sat on hold for 20 minutes and was told each time I was caller 11. I want my vouchers refunded ASAP or let me use them!

Terrible experience. I only wish I had the opportunity to give them a worse rating. Bad customer support. I won't be buying anything again. I purchased 2 dinner cruise vouchers for a cruise in Newport Rhode Island. The expiration date was 10/31/11 but when I called to make a reservation for October 29 I got a recording that thir 2011 season had ended. They only had a luncheon cruise in November remaining. Buywithme won't refund my purchase price.

Forget about whether the deals on this site are worthy. They don't stand behind their vouchers! When a merchant refuses a voucher (which happened to me at a local restaurant), BuyWithMe will not refund you. Oh, they might get back to you with an apology (if you're lucky), but they won't do anything about it, nor will they credit or refund you. Their customer service is abysmal. And if they don't stand behind their deals, then the vouchers are actually worthless, aren't they? I certainly will never buy another voucher from them. BuyWithMe Buyer Beware.

This site is absolutely uncomparable to groupon site, especially their customer services. There is risk you'll just lose your money because of their irresponsible process. We purchased the O Spa Landon voucher, but tried many times and always encounter errors when applying the voucher during the transaction. Emailed buywithme site, and were told to wait a week to use the voucher because the merchant site had technical problem…waited more than a week, still not working, yet this time even worse, it said the voucher had been used! Emailed again buywithme, but this time NO response from them at all! Very frustrating and dishonest business.

I purchased a 2 hour house cleaning voucher as a mothers day gift for my mom. She tried to get an appointment several times with the company and they would not work with her. I left voice mail with the "customer service" dept and did not receive a call back so I emailed them. I got a response 4 days later... they offered me a refund or site credit plus 10%, we opted for the refund. I was told my mother would receive a check in 10-14 business days. 2 months and several emails later she has yet to receive a check, when I emailed the CSR Stacy asking for the name and number of her supervisor she never responded. Stick with a real company such as Groupon or Living Social. This company is a joke! I'm so disgusted.

Back in May I bought the deal of 4 AMC movie tickets for $24, I waited more than 2 months, the tickets were never delivered so i was pissed off. Could not find contact # on their site, but found it in my CC statement, called them and also sent email with voucher #. The girl said the vendor never sent the tickets out so they gonna refund to CC. I did get full refund within 3 days which was nice, but they should have done that without me having to contact them.

Their Number is *******008.

ZERO customer service! My code did not work for a deal (Great Urban Race) and it was 24 hours before the race was going to start. Their phone numbers just loop you around there is not actually anyone there. The email support sends you back an automated email saying they will get back to you within 24 hours... that was 3 day ago... hmmm. Luckily for me the race organizers (who were easy to get a hold of) believed me and registered me on my word. I will never use Buywithme.com again and I will never recommend it to anyone.

Me and my friend, both of us bought the coupon for 3 laser removal sessions at Couture Laser & Skin. Last 2 weeks, we came to Couture Laser & Skin office and asked for appointment to do the laser removal. They booked a date and told us to come to another office which "close to the office in King Of Prussia, just 10 mins drive". Yesterday, me and my friend drove to the others office at Exton to do the laser. We stucked in the traffic for more than 2 hours and we were late for the appointment. It's unexpected and we couldn't find the office in Exton. It's way more far than the office in King of Prussia. Therefore, I called them to ask for change the appointment to 5:30 (we had at 4:30) or make it another date. The women said they cancel our coupon for 3 laser hair removal sessions because we missed our 1st session. What the heck with them! Are they in their mind? We paid about a hundred buck per person and they said CANCEL! I request refund. The service is totally bad and they were not nice to us AT ALL. I'm seeing this problem as me and my friend were FOOLS and if buywithme cannot solve the problem. I will contact with my lawyer. Such a waste of money, time, effort to come out for like several hours (we can drive to Washington DC with that amount of time). At this time, I still do not receive any feedback from buywithme and cannot find any customer service phone number. What a bad experience! Very very upset

I bought a deal with BuyWithMe.com that supposedly provided $20 worth of food for $10 if ordered online with allmenus.com. I first checked to see if there were any restaurants on the allmenus list near the town where I live. Waltham is an adjacent town so when I found a restaurant listed in Waltham with a great menu (and of which I had never heard before), I bought the BuyWithMe deal. When I then tried to order from this restaurant which is listed literally under the heading "Popular Restaurants in Waltham" (yes, I have a printout of the website with this listing in case allmenus.com corrects the website), I learned (1) that the restaurant I wanted to order from is not in Waltham, but is 29-30 minutes (according to Google Maps) in Cambridge and (2) said that they had no deal with either allmenus.com or with BuyWithMe. I called allmenus.com, actually spoke with both a customer service rep and a supervisor who assured me someone would call me the next day to solve this problem. No one did. I also emailed BuyWithMe asking them to correct this issue. They also failed to respond. I WOULD RECOMMEND NOT BUYING ANYTHING FROM EITHER BUYWITHME.COM OR ALLMENUS.COM. They clearly have no capability nor any interest in solving customer problems, even when the problems are clearly due to their own mistake.