Mindy R.

Me and my friend, both of us bought the coupon for 3 laser removal sessions at Couture Laser & Skin. Last 2 weeks, we came to Couture Laser & Skin office and asked for appointment to do the laser removal. They booked a date and told us to come to another office which "close to the office in King Of Prussia, just 10 mins drive". Yesterday, me and my friend drove to the others office at Exton to do the laser. We stucked in the traffic for more than 2 hours and we were late for the appointment. It's unexpected and we couldn't find the office in Exton. It's way more far than the office in King of Prussia. Therefore, I called them to ask for change the appointment to 5:30 (we had at 4:30) or make it another date. The women said they cancel our coupon for 3 laser hair removal sessions because we missed our 1st session. What the heck with them! Are they in their mind? We paid about a hundred buck per person and they said CANCEL! I request refund. The service is totally bad and they were not nice to us AT ALL. I'm seeing this problem as me and my friend were FOOLS and if buywithme cannot solve the problem. I will contact with my lawyer. Such a waste of money, time, effort to come out for like several hours (we can drive to Washington DC with that amount of time). At this time, I still do not receive any feedback from buywithme and cannot find any customer service phone number. What a bad experience! Very very upset