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  • Buy The Case

Buy The Case

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Overview

Buy The Case has a rating of 2.1 stars from 10 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Buy The Case most frequently mention customer service problems. Buy The Case ranks 432nd among Wholesale sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1
How would you rate Buy The Case?
Top Positive Review

“Positive experience and received what was ordered”

Jacob S.
5/5/21

Despite reading the negative reviews, I decided to try them anyway. They appear to have fixed the majority of their issues and I received my bulk order without much issue. I first tried contacting on their website, but had a better response via email to *******@coastbrothers.com after the order took several day to fill. They responded quickly and immediately shipped it. I recommend taking a second look at this bulk order company and will be ordering from them again.

Top Critical Review

“TERRIBLE”

felice m.
5/27/20

Forget this company... AWFUL! Waited for over a month and they never fulfilled my order! They are horrible; don't answer e-mails or the telephone. Charged my AE card and never fulfilled order. BEWARE

Reviews (10)

Rating

Timeframe

Other

Thumbnail of user felicem19
1 review
2 helpful votes
May 27th, 2020

Forget this company... AWFUL! Waited for over a month and they never fulfilled my order! They are horrible; don't answer e-mails or the telephone. Charged my AE card and never fulfilled order. BEWARE

Thumbnail of user grannyg3
1 review
2 helpful votes
August 14th, 2020

If I had not harassed them on the phone I would have never gotten their attention. I am a retired Customer Service Representative of 40 year. I have NEVER seen poor service like this company dished out. Oh yes I got my order because I became the customer from hell.

Thumbnail of user lg2
1 review
3 helpful votes
August 25th, 2010

The website was ok but the company has abysmal customer service. They give misleading information on the phone and then are unpleasant when you try to follow up. Orders take way too long, and the return policy is draconian - not only do you have to pay return shipping, regardless of whose error it is, they charge a bogus $7 restocking fee on items like soap or tissues or other random things. There are far better places to buy your "cases" of things.

Thumbnail of user jacobs660
1 review
0 helpful votes
May 5th, 2021
Verified purchase

Despite reading the negative reviews, I decided to try them anyway. They appear to have fixed the majority of their issues and I received my bulk order without much issue. I first tried contacting on their website, but had a better response via email to *******@coastbrothers.com after the order took several day to fill. They responded quickly and immediately shipped it.

I recommend taking a second look at this bulk order company and will be ordering from them again.

Tip for consumers:
Email *******@coastbrothers.com for an update on your order if they haven't shipped it in a few days.

Products used:
Food bars

Service
Value
Shipping
Quality
Thumbnail of user williamm104
1 review
2 helpful votes
April 13th, 2014

ALWAYS shipped exactly what I ordered on time and the pricing was the best. You had to pick and choose what you were buying however I have nothing but good to say, Sorry to see them go. I wish them the best

Thumbnail of user michaelp2157
2 reviews
5 helpful votes
April 19th, 2020

Looks like they are price gouging galore during this pandemic! $80 for a can of disinfectant spray?!

Thumbnail of user richa1656
1 review
6 helpful votes
August 16th, 2015

Customer Service is all about treatment. The story that follows shows how a company can meet the needs of an angry customer, yet lose his/her business because of the customer experience.

On the other hand, an organization can fail to meet a customer's needs, yet retain loyalty and repeat sales by giving the customer respect and some control.

Once, I had an awful customer-service experience with BuyTheCase.net, a company that sold items in bulk. Here's what happened:

I ordered a case of shampoo.
Instead, I was sent a case of vegetable soup.
I called and spoke and had a great conversation with Denise. It's easy to forgive a mis-ship, and they let me keep the soup. Well done! By the end of the call, the shampoo was reordered, and they offered a $5 credit.
Then, they sent a case of tile cleaner to me! I called and left an after-hours voicemail.
The response to that phone message was delivered in email, explaining that I could (again) keep the mis-shipped item, and that my shampoo would be reordered for a second time.
Aside from not answering my call in kind (they should have called back), I was not upset about the mistakes. After all, they let me keep two cases of free and useful items!

After about a week of silence, I called to find out what the status was on my order. The conversation started with the rep asking for my first and last name. I obliged. Then, I asked for her name. She avoided the question and continued to speak about how the shipment problem was being resolved. I asked for her name again. Still, she didn't answer my question. Once more I asked what her name was, and then said "Are you NOT going to tell me your name?"

That's when she transferred the call to a rep who, not only did state his own name, he even told me her name (it was Denise, the same person who I've spoken to and emailed before)! Why wouldn't she tell me her name? It would have been so easy for her answer that simple, direct question. (When dealing with companies, we're instructed to get names of the people helping us, right?) I asked this rep to have someone in Company leadership to call me regarding the unusual behavior. I made the same request numerous times via email.

BoxIn those emails, the "Customer Service Supervisor," Debbie, consistently deflected my requests, and refused to make verbal contact with me. This angered me even more. First I had a customer service rep who wouldn't tell me her name. Then, when I wanted speak with someone in the company about it, I couldn't even get that! She wasn't even willing to invest a few minutes to listen to my side of the story.

I am not annoyed about receiving the wrong item twice. Orders get botched. It happens. These kinds of errors can be overlooked when accompanied by proper customer handling. Minor mistakes don't drive customers away. Customers stop doing business with a company because of how they are treated. The people at BuyTheCase.net wouldn't listen to their customer. They chased me away.

All people want to be respected and have some semblance of control. BuyTheCase.net's Customer Service offered neither. As a result, they lost a customer.

Even in horrible customer service, there is incredibly valuable information. Use it to develop your own customer service best practices.

To provide excellent customer service:

Make amends for mistakes. BuyTheCase. Net did a good job of this by offering the mis-shipped items as a gift, and even offering a credit on my next order.
Identify yourself to the calling public. When my phone rings, we answer by saying "Improving Communications, this is So-and-so."
Answer customer queries in the same medium in which they arrived. Respond to email with email, or a call with a call (unless the customer suggests otherwise).
Listen to ALL your customers, especially irate ones. With angry clients, let them tell their side of the story—right or wrong. Don't judge. Just listen, acknowledge the inconvenience, and empathize.
Show respect for your customers and give them some degree of control. When the rep was asked for her name and it was denied, there was no respect or control.

Thumbnail of user carad2
1 review
3 helpful votes
July 26th, 2013

I like their free shipping policy! They always delivered on time until now. It would be better if they give more information of their products on the website especially about the foods. I came across of few times that the ingredients were not avaible.

Thumbnail of user ttf
2 reviews
10 helpful votes
April 29th, 2013

Horrible pricing! When you buy bulk you are supposed to save money but this is not the case with buythecase.net. Their case pricing on many of their products is nearly twice what you would pay elsewhere. Convenience is not worth this kind of mark up.

Just an example: Dove body wash 12oz is
$3.89 at Wal-Mart (the 24oz only $5.47),
$4.79 at Drugstore.com (with free shipping when you spend $25)
$6.59 each ($39.54 for case of 6) with Buythecase

This is just one example and does not include their $4.95 handling fee plus shipping. Do not shop here for money saving bulk because you will lose money, not save it.

Thumbnail of user whitneyw8
1 review
2 helpful votes
April 15th, 2013

Do not order from this horrible company! They send the wrong merchandise and they are refusing to accept the merchandise back and credit my credit card. Customer service does not exist at this company. I regret completely ordering from this greedy greedy company.

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2.1
10 reviews
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