The website was ok but the company has abysmal customer service. They give misleading information on the phone and then are unpleasant when you try to follow up. Orders take way too long, and the return policy is draconian - not only do you have to pay return shipping, regardless of whose error it is, they charge a bogus $7 restocking fee on items like soap or tissues or other random things. There are far better places to buy your "cases" of things.
Despite reading the negative reviews, I decided to try them anyway. They appear to have fixed the majority of their issues and I received my bulk order without much issue. I first tried contacting on their website, but had a better response via email to *******@coastbrothers.com after the order took several day to fill. They responded quickly and immediately shipped it.
I recommend taking a second look at this bulk order company and will be ordering from them again.
I like their free shipping policy! They always delivered on time until now. It would be better if they give more information of their products on the website especially about the foods. I came across of few times that the ingredients were not avaible.
Do not order from this horrible company! They send the wrong merchandise and they are refusing to accept the merchandise back and credit my credit card. Customer service does not exist at this company. I regret completely ordering from this greedy greedy company.
If I had not harassed them on the phone I would have never gotten their attention. I am a retired Customer Service Representative of 40 year. I have NEVER seen poor service like this company dished out. Oh yes I got my order because I became the customer from hell.
ALWAYS shipped exactly what I ordered on time and the pricing was the best. You had to pick and choose what you were buying however I have nothing but good to say, Sorry to see them go. I wish them the best
Horrible pricing! When you buy bulk you are supposed to save money but this is not the case with buythecase.net. Their case pricing on many of their products is nearly twice what you would pay elsewhere. Convenience is not worth this kind of mark up.
Just an example: Dove body wash 12oz is
$3.89 at Wal-Mart (the 24oz only $5.47),
$4.79 at Drugstore.com (with free shipping when you spend $25)
$6.59 each ($39.54 for case of 6) with Buythecase
This is just one example and does not include their $4.95 handling fee plus shipping. Do not shop here for money saving bulk because you will lose money, not save it.
Forget this company... AWFUL! Waited for over a month and they never fulfilled my order! They are horrible; don't answer e-mails or the telephone. Charged my AE card and never fulfilled order. BEWARE
Looks like they are price gouging galore during this pandemic! $80 for a can of disinfectant spray?!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members