• Buyaparcel

Buyaparcel

Overview

Buyaparcel has a rating of 4.21 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buyaparcel most frequently mention next day, excellent service, and good price. Buyaparcel ranks 10th among Tools sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Quality
    9

Proactively asks for customer feedback

What reviewers want you to know

Positive highlights

  • I have to admit that I'm impressed with the customer service of buyaparcel.com.

Critical highlights

No critical highlights yet

How would you rate Buyaparcel?
Top Positive Review

“Excellent customer service”

J B.
6/4/19

Order came promptly and kept advised. Had slight problem with faulty clip - Bosch part within the box so not Buyaparcel fault. Rang them and phone was answered straight away - by a real person! - who advised she would see what was best way to sort and ring me back, which she did, within 1/2hr, to advise replacement part would be sent. This was on the Friday before Bank Holiday Mon - replacement part arrived Wed morning! Great customer service so will definitely use Buyaparcel again.

Top Critical Review

“The Worst company I've dealt with”

Jonathan S.
4/16/21

The worst company I've ever dealt with. If you are considering ordering from these guys, I'd look elsewhere and find a more reliable company.

Reviews (254)

Rating

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user jb1071
1 review
2 helpful votes
June 4th, 2019
Verified purchase

Order came promptly and kept advised. Had slight problem with faulty clip - Bosch part within the box so not Buyaparcel fault. Rang them and phone was answered straight away - by a real person! - who advised she would see what was best way to sort and ring me back, which she did, within 1/2hr, to advise replacement part would be sent. This was on the Friday before Bank Holiday Mon - replacement part arrived Wed morning! Great customer service so will definitely use Buyaparcel again.

Thumbnail of user stewartw29
1 review
1 helpful vote
March 27th, 2019
Verified purchase

Bought a Bosch 18v cordless circular saw and battery. A lot cheaper than other sites, product arrived on time, super quick, and packaged really well. Great company would highly recommend

Thumbnail of user lorettae18
1 review
0 helpful votes
March 13th, 2019
Verified purchase

The box that held my shower had been previously open (which is fine) but it wasn't securely sealed when it was delivered and the parts inside were freely moving around. So I requested a refund and the customer service rep Lauren was accommodating and offered to replace any possible part that might have gone missing but I felt more comfortable to just return the whole thing which they accepted and will collect on Monday. A shame because the shower was being sold cheaper than all the other places I found.

Thumbnail of user ashwins6
1 review
0 helpful votes
March 25th, 2019
Verified purchase

Order came on standard time. Excellent service. Looking forward to use the tool. Very handy box for the cover worth payin extra.

Thumbnail of user jonathans1075
1 review
1 helpful vote
April 16th, 2021

The worst company I've ever dealt with. If you are considering ordering from these guys, I'd look elsewhere and find a more reliable company.

Tip for consumers:
Use another, they are not reliable.

Products used:
None, they didn't arrive.

Service
Value
Shipping
Returns
Quality
Thumbnail of user haiyanz
1 review
1 helpful vote
March 20th, 2019
Verified purchase

Delivery service was very good! Called us to book an exact day, then called an hour before arrive.

Package not that great! When I bought the first pack of the salt from you, was great, no leaking at all. This time I bought 15bags, every bag with very thin layer package, the sharp salt broke the bags( all of them)! When we moved those heavy bags into the house, salt was everywhere! And we have to use large bin bags to wrap all the salt bags. It's nightmare.

Thumbnail of user paulb1096
1 review
1 helpful vote
March 17th, 2019
Verified purchase

Really pleased with Buyaparcel.And would recommend them to my friends.
Item was well packaged and arrived on time. Will certainly be purchasing items again.

Thumbnail of user owens66
1 review
1 helpful vote
May 4th, 2020

I purchased the wrong drill online, I want to speak to someone and no one answers the emails, and the phone department goes directly to busy when ever you phone. Terrible terrible service

Thumbnail of user jamesb1612
1 review
2 helpful votes
June 9th, 2019
Verified purchase

Brilliant products, delivered on time. Ordered online, the website is easy to use and I am sure if there was a problem (which there wasn't) it would have been sorted. 100% confidence in their service.

Thumbnail of user markg576
1 review
1 helpful vote
March 13th, 2019
Verified purchase

A pleasure to deal with and fast postage will use again for all my tools very good value for money too

Thumbnail of user karll107
1 review
1 helpful vote
May 16th, 2021

Received a shoddy cellotaped Dewalt box, hedge trimmer very expensive, Faulty charger, 12 emails still no resolution.

Tip for consumers:
Do not use Buyaparcel, poor service, faulty goods then questioned My Integrity. Horrific experience. Go to respectable company I will next time. I wish I had never heard of Buyaparcel.com

Products used:
I had a Faulty 18V. 5 ah Dewalt Hedge trimmer, still waiting for replacement battery and charger

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackh271
1 review
1 helpful vote
June 3rd, 2019
Verified purchase

An excellent piece of kit at a great price, which was delivered as promised and useable after unpacking inside 30 minutes.

Thumbnail of user sandeepp22
1 review
1 helpful vote
March 21st, 2019
Verified purchase

All very efficient.
I had no problems with delivery.
Package arrived intact and contents were all in order.
Time will tell if bbq cover lasts.
So far so good.

Thumbnail of user janettel13
1 review
2 helpful votes
June 18th, 2019
Verified purchase

Ordering was simple, delivery charge reasonable, delivered on time
Goods exactly as expected
Will use this site from now on

Thumbnail of user pault361
1 review
3 helpful votes
June 18th, 2019
Verified purchase

I recently purchased a Box for a makita angle grinder. The advertisement on "Buyaparcel" stated that the box and inlay would take the angle grinder the charger and two batteries. (Exactly what I wanted) however what was sent was a smaller box with an inlay that will not take the charger and batteries. I have now emailed them twice and had no response. A real shame as the speed of delivery and prices appear to be good and I would have used them again for sure. I will try calling them in a few days and how communication is better thaty way.

Thumbnail of user tamsins2
1 review
2 helpful votes
March 13th, 2019
Verified purchase

I ordered a coir mat that I was told it would arrive via 2nd class post in 5 days - it was a month before it finally arrived! I waited for a couple of weeks before ringing customer service who apologised and said there had been a delay. This is fine, but it would have been helpful if someone had preempted my call by informing me of the delay.

Thumbnail of user jillw127
1 review
1 helpful vote
March 13th, 2019
Verified purchase

Very good description and details of products on website.

Item exactly as described and delivered within timeframe. Good price.

Happy customer!

Thank you.

Service
Value
Shipping
Quality
Thumbnail of user carlg111
1 review
1 helpful vote
October 3rd, 2019

Very User Friendly website. Communicative sellers. Products I ordered arrived as described. I will continue shopping justwellpop happily.

Thumbnail of user johnb2458
1 review
2 helpful votes
March 25th, 2019
Verified purchase

I purchased a dewalt jigsaw from buyaparcel, the start of my problems. It has taken buyaparcel over 3 weeks to rectify.the item arrived after a few days with a clearly faulty battery, i notified buyaparcel and a swap it was arranged to replace faulty battery. Delivery was arranged by buyaparcel which I had to take a day off work to hand over faulty battery but buyaparcel gave me tracking details that did not work. I stayed in all day no delivery. When I contacted buyaparcel the girl had to ask me for tracking details & could not track parcel. A return was arranged again by buyaparcel, parcel was collected nearly a week later when I contact buyaparcel im asked for tracking details for package this company arranged... eventually after over 3 weeks & down a days pay I received payment for faulty goods,,, in future I shall be staying with companys I can trust like toolstop & ffx to name but 2. I wont be dealing with buyaparcel again

Thumbnail of user cristianm26
2 reviews
0 helpful votes
March 22nd, 2019
Verified purchase

Hi,
Some offers or bargains will attract more buyers from other competitors, meaning a better price will definitely give you more income.
Kind regards

Thumbnail of user peterg350
1 review
2 helpful votes
March 13th, 2019
Verified purchase

Arrived on schedule. Item was smaller than expected, but will do...
Can't fault the delivery or the ordering process.

Thumbnail of user jennicat1
1 review
1 helpful vote
June 3rd, 2019
Verified purchase

Item arrived promptly and was just as described. Don't know what else to say to reach my 100 characters...

Thumbnail of user jimk341
1 review
2 helpful votes
June 3rd, 2019
Verified purchase

My order was processed and delivered within within 72 hours. Excellent service! Will definitely use again.

Thumbnail of user helena115
1 review
1 helpful vote
June 18th, 2019
Verified purchase

Bought an item that was very poor quality, tried to email to arrange return and refund they didn't respond. Tried calling no answer so my husband also emailed and no reply to him either.

Thumbnail of user sophier26
1 review
2 helpful votes
January 11th, 2018
Verified purchase

Placed an order on BuyaParcel with next day delivery. I never received item.
UKMail state they delivered it but have no record to prove. Never return calls as promises.

BuyaParcel took a week to resolve.

Remedy was to send me a replacement which I was told was in stock and due to receive today.

Have now been told by BuyaParcel, item not in stock so will need a refund.

What a waste of my time (spent an hour in total on phone trying to sort), energy and money for over a week.

Overall bad experience from both parties. Won't recommend this website nor make any more purchases from you.

Thumbnail of user liamh
Mike P. – Buyaparcel Rep

Hi Sophie, thank you very much for taking the time to leave a review. I have looked into this and what you said is correct. It seems UK Mail did deliver it to somewhere else or perhaps the driver signed it himself - which he definitely should not do. We did intend to send a replacement but it seems there was a stock discrepancy. We have since moved into a new warehouse and fulfillment and stock control is much more robust in this new environment so we envisage inaccuracies being much lower moving forward. Sorry we didn't service your needs on this occasion. We are improving as we grow and our overall satisfaction rate continues to climb. Kind regards, Mike

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From the business

Suppliers of branded hand and power tools, shower and bathroom supplies and garden and gardening products.

Business History

The company started trading in 2007 selling product of all types, including giftware and bedding! Nowadays Buyaparcel has a focus on hand tools, industrial and trade power tools, plumbing, bathroom and garden supplies. Based in Lowestoft Buyaparcel is a multi depot, multi million pound organisation that currently employs 36 members of staff. As well as the website, Buyaparcel.com, Lowestoft and district customers can purchase products from Godfreys Trade Counter (a nod to our sister company and co-founder/Chairman, Jim Godfrey who has been selling plumbing supplies in Lowestoft since 1978), and have an eBay and Amazon store.

Company Representative

Thumbnail of user liamh
Mike P.
Managing Director
Founder member of Buyaparcel - now in our 10th year and still enjoying serving retail and trade with top quality supplies online and in-store.

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4.2
254 reviews
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