I have called several times and Spoke to Alex regarding small
Invoicing discrepancies. Alex is very helpful and has always put his best effort into
Resolving our issues in a very professional and timely manner. He also makes it a point
To always do a follow up.
It is a pleasure working with him:-)
I've already saved money by switching to Buster Fetcher! The customer service has also been far superior than what I experienced with their competitor. On an onboarding call, customer support noticed that I had been paying a 2$ surcharge on certain shipments, and provided me with the data to look into it more. Thanks to this information, I'll be saving around 800$ a year. Very satisfied with my experience so far!
Thanks Regine for the comment. We are really happy to help you save money! :)
The service quality that I got from the team was unexpected. It's simple, fast, and you will always find a solution to our problem.
This service is free, yes, but also and above all hassle-free.
The people who I got in touch with have one thing in mind: solve my issues.
Thank you Vincent for your amazing comment. We are really glad to help you save money and solve any issues. :)
We have used Buster Fetcher for over 1 year now, and the have been consistently accurate and low maintenance. I am happy to pay them their fair fee to take on the hassle of manual claims with Canada Post. It's truly a win-win app.
Thank you for your trust. We are really happy to help all of our customers. :)
To be honest the whole process from start to finish surprised me. I didn't even know who or what Buster Fetcher was until Clayton cold called me, which normally I do not respond well to.
Clayton was so personable and presented a very precise easy to understand application that hit all the right marks for a business such as Stokes.
It was a real pleasure dealing with Clayton who said what he was going to do and made things happen.
We are really looking forward to working with Clayton and Buster Fetcher as our business continues to grow.
Thank you David for these kind words. I'll make sure Clayton receives them, and we'll do our best to give you the best service. :)
I operate a project under a not-for-profit umbrella and raise all my own funds to ship art supplies to remote Indigenous schools. With shipping being as expensive as it is, finding Buster Fetcher was a windfall for me. It was as easy as they said it would be - seamless actually. Friendly staff, detailed explanations, immediate response to questions and found money. What's not to like?
Thank you so much Colleen for this kind comment. We wish you the best with your project, and we are glad to help. :)
I knew I needed to be checking my packages for late arrivals. As a small business owner, I did not have time to check my packages and follow up on delivery. A friend of mine uses Buster Fetchers in her own business and convinced me to look into it. I signed up and was shocked at how much money they found for me! My only regret was not doing this 6 months ago!
Thank you Jennifer for your nice comment. We are happy to work with you. :)
I was referred to Buster Fetcher a few weeks ago, but was skeptical about trying it out. After finally registering, I am extremely glad I did. Setup was super simple, and within minutes, the system was identifying claims to be made with the carrier.
I then had a welcome call with Clayton, who was most impressive. He took the time to explain me the product, walk me through the dashboard and was extremely patient with questions. His recommendations on how I can further use BF to help reduce my shipping costs were most appreciated.
To anyone who is unsure (as I was), don't be. Just try it for free as there is absolutely no downside. No refunds, no cost to you. You won't be disappointed.
Thank you very much for this nice comment. We'll continue to provide the best service for you. :)
Our company started using Buster Fetcher almost two years ago. We have received considerable refunds each month since inception.
The best part is that we don't have to do anything after the initial setup. Their invoicing is simple, and the cost is not even an outlay because they are receiving their payment from money you wouldn't have had in the first place.
Thanks Kelley for your nice comment. We're very happy to help you! :)
Tania sounds super approachable and gives an amazing customer service. I love the concept of the company, and the fact that I don't need to bother myself with filing claims.
Thanks for your service,
Gabrièle
Thank you very much for this nice comments. I'll make sure to tell Tania. We are happy to help! ;)
Was very surprised when I contacted Buster Fetcher on what the company had to offer.
The senior accounts manager Clayton was very articulate in providing an overview of the scope services offered and as a small business owner I did not realize the potential savings to my business.
Thank you very much Ron for this nice review. We are looking forward to helping you save even more on shipping. :)
The "shipments" page provides me all the info I need at a glance. I appreciate it even for my shipments that are not guaranteed. The claims are triggered automatically. The customer service is quick, and always goes above and beyond my expectations. BF is a no-brainer for us.
Thank you very much for your comment. We'll keep going above and beyond ;)
We were losing potential returns each month on delayed shipments, with Buster-Fetcher's help we are getting some of that money back, money that we wouldn't be getting otherwise. And their service is incredible, I had a concern about an item I was billed for that didn't need to be billed, and their support team didn't just reply with a short email but actually sent me a video recording explaining in depth how and why I was charged.
Thank you very much Vlad for this great review. We'll do our best to keep it up! :)
Very happy with Buster Fetcher, its services and team. Our representative Clayton has been instrumental on getting us setup quickly.
We're a small company shipping more and more, and Buster Fetcher is truly a Set-It-And-Forget-It type of system that saves us hundreds of dollars a month.
We've just joined the Shipping Club and look forward to further savings thanks to BF.
Thank you Alex. We are very happy to help you save on your shipping invoice. We look forward to help you even more! :)
I recently used Buster Fetcher and had an excellent experience with their service. Special shoutout to Alexandre and Tania for their exceptional customer service and support. They were very responsive to my needs and helped me resolve any issues I had quickly and efficiently. I highly recommend Buster Fetcher and would like to thank Alexandre and Tania for their outstanding work.
Thanks Manu for this kind comment. We are happy to help you get your refunds. :)
Just a short message to bring to light the fabulous work of Alexandre Blais at customer services. Adding a positive vibe to a commercial environment is a great plus value to Buster Fetcher. Keep up the good work!
Thank you Jonathan for your kind words. I'll make sure to keep up the good work! ;)
Excellent company with great service (thanks Alex!). Wish we had found these guys earlier, they are saving us quite a bit with Canada Post. Very easy to set up on end.
Thanks Michelle for the nice comment. I'm very happy to help. :)
Great customer contact. These guys gave us plenty of resources for my business. I am now confident that my shipping service will be efficient and profitable.
Thank you very much Erika for this really nice comment. We are looking forward to helping you even more with your business. :)
The service we have had so far has been amazing. Any questions or concerns have been dealt with in the fastest manner and it is a breath of fresh air. Looking forward to this new partnership.
Thank you Sydney for this amazing comment. We are looking forward to helping you save as much as possible with Buster Fetcher. :)
Alexandra was a wonderful help! He called when I was having issues and worked thru them with me on the phone.
Thanks Carol for the comment. It was a pleasure to help. ;)
Overview
Buster Fetcher has a rating of 4 stars from 100 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buster Fetcher most frequently mention and customer service. Buster Fetcher ranks 20th among Shipping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Corinne for your comment. I love working with you as well. :)