BunchesReviews 70

Bought bouquet for Birthday day not night not delivered until 6.15 pm said they would email when delivered, nothing ever received. Would not buy from Bunches again.

'Bunches' supposedly sent my order by Royal Mail 24hr. Who are normally very good. However, did not arrive in time for my wife's birthday, and I now doubt if they ever will. Avoid this company. I do not wish to receive jaded flowers that are days later than promised. Will go elsewhere in future. I have requested a full refund, as they have broken their contract.

I ordered flowers for a friend which were nothing like the photo on the website. I wish I had read the reviews first as they were really not nice and slightly embarrassing. The nice photo is the website photo and the other one is the actual flowers.

Photo says it all
1st photo is what they advertise other two are how they look 24 hours later
Feel upset for my granddaughter who sent them to me

My eldest son, a nurse bought me a bunch of flowers for Mother's Day from this company. They arrived five days early in a half dead condition. The roses, carnations and other flowers are browning at the edges and the foliage has been ripped from whatever tree /bush it had come from, consequently the bark /stem was split up the sides. There was an ominous smell of rancid flower water coming from the pot and the stems of the flowers. Quite honestly you can pick up a better bunch with more life in it from Aldi's bargain bucket. Don't waste your hard earned money on buying from this company. Unfurtunately I had to tell my son about it so it spoilt his surprise and my Mother's Day which is still two days away. DONT BUY THEIR cr*p

I'm lost for words with the flowers my friend received, the picture on the website showed a beautiful array of Iri's and Freesias so thought I would go large as they looked so beautiful. The flowers she received however were absolutely nothing like the picture, to be honest I've seen better on peoples headstones. No arrangement whatsoever, very very disappointing. Please please read these reviews before you order from this Company. They are an absolute rip off!

Shocking service. Orders flowers on the 23rd to be delivered in the 27th, paid 24hr tracked Royal Mail delivery, at 16:30 on the 28th it's still not delivered and on contains Bunches, their very casual response is, delivery is not guaranteed, 'it's in our T&C's'. When going through times of their emails regarding delivery, my order was only sent out to RM after 8pm the night before it was supposed to be delivered! Disgusting people, I would suggest finding a real company to deal with.

What a bad service and company! I placed an order from bunches and then after I paid my order I never heard back from them and I started to investigate what happened to my order. They only came back and said the address is not registered but the place the order meant to go is very knowledge fashion brand in Guildford Friary shopping centre. I kindly asked my refund and their customer service has some sort of excuse the address is not correct which is a correct address. Anyway never order them again and i never recommended that company. Not a reliable customer service.

Ordered flowers to be delivered for a recently bereaved friend gave me selection date for sat 3 rd June so clicked that had e mail
Confirmation for this date
Never arrived still sat in Dorset post office sorting office tracking showing
Won't be any use now they will all be dead
Won't ever use this comany again other more reliable companies out there doubt they will even acknowledge the compliant from what I've read in previous reviews wish I'd read them before opting to use this company! Unreliable

I ordered a plant for a birthday present and when it arrived, it was very dry. I tried complaining and was told to water it, how rude. I was also told to keep an eye on it and send an image if it didn't improve, Disgusting, will not be using them again

Ordered what looked like a beautiful bunch. Even in bud the delivered order looked pitiful. Attached website photo and photo of what was sent.

Very disappointed with the quantity that i was sent, some broken/damaged. Advise - get some from a supermarket where they're half the price and have higher quality and quantity.

Truly brilliant, got in touch to ask about advice re if I should purchase and deliver a few days before valentines in order to let them bloom before giving them, adjusted delivery times and addresses for me in a very prompt manner and just all round brilliant service, name checking Flair in particular.
She even spotted the replacement address I had given didn't match the postcode and adjusted it before I realised

Received 2 bunches; worth £44
(Both bunches in vase) absolutely nothing like photos? Won't be using again, very disappointed

Far from satisfied with both the flowers and the customer service. I ordered the Rhubard and Custard letterbox flowers as a birthday gift, and when receiving the photo a few days after they 'bloomed' - and I was appalled. What my mum received did in no way compare to the display on their website - I could have bought a higher quality bouquet in a shop for half the price I paid. The photos on their website are false advertising. I made a complaint and spoke to one of the representatives and they were in no way sorry for the disappointment caused or held themselves accountable for the poor quality of product, despite showing them photos. The line was 'I'm sorry you feel that way.' As a first-time customer, I am very disappointed with this service and won't be returning and will not be recommending Bunches to anyone else. Expect your £25+ bouquet of flowers to look £3-4. Very poor indeed.

Ordered xmas flowers for 84 yr old self isolating mum/gran, alone on xmas day. They didnt turn up.No customer service available for days - 28th dec finally got a response from someone offering refund - of £5.99 carriers fees - for a £62 bouquet which theyd resend.
Absolutely rubbish.

Wrong bouquet sent with stems that were black, rotten and covered in mould on receipt. Awful. See photos attached.

Just now
NEW
If you expect your flowers to be delivered on time or before a special occasion even if you order in advance don't bother using bunches. When I made a complaint that my mum's flowers arrived after her birthday their response was I could have opted for guaranteed delivery date. I was given the option of a delivery date, which I selected and paid for but there were no other options therefore one would assume this would be guaranteed. Better to use a local flower delivery company or interflora who use local florists. Thoroughly disappointing that my mum thought I had forgotten her birthday. I would not use bunches again, their flowers also were not amazing to compensate for the late delivery.

Can't access my account - ridiculous. Won't accept my log in details...goes round & round with code. Doesn't show my orders.On telephone contact, said I didn't use appropriate method for ordering!? I used the site. Terrible time waster.A shame - used in past, no problem.

I ordered a grande bouquet for a friend and this is what she received. Bunches advertise their 'grande' bouquet at approximately 20 stems. When I emailed to complain I was told they couldn't see how many stems there were, that there may be less flowers as some might be expensive, and that the bouquet might look different in a few days. You're having a laugh!