Bulkfoods.comReviews 45

I ordered from this company as a test drive and placed a small order for organic buckwheat which still had not arrived a week and a half later. I had not received any order confirmation email from the company nor any order status email either during this time. Also, when I tried to log into my online account with the company website with the password that I had initially created with the first order, it would not accept my password and when I selected the 'Forgot Password' link for it to be sent to my email, the email with a reset link for the password never arrived - neither in my regular inbox or spam mail inbox.

I finally called into "customer service" at the phone number provided on the site and spoke to Crystal who could not even offer an apology after stating that the order had never been sent to me because they were out of stock - almost two weeks after my order placement. Further, the order was not due to be filled for another week! I explained to Crystal that I had received no email regarding my order from the company at all. Immediately cancelled the order and requested a refund. I stated that I wanted a reference number for the refund as well (given all the absence of confirmation of any transaction with the business at all). She said that the woman that handled the refunds was really busy and would not be able to get to it that day. One thing Crystal did do was send an email to my email account to see if there was any issue with the mail relay and it arrived to my inbox in seconds.
The apathy of this company toward customer satisfaction is obvious - pocket change orders need not apply because you will not get any level of customer service nor barely acknowledgment of any duress their abject laziness and misrepresentation may cost you. Caveat emptor. Buy at your own risk.

I bought 5 lbs. of pumpkin seeds from this company as a first-time buyer, because they had the BEST price! But, I understand why their prices are so great, because what you buy doesn't weigh what it is supposed to weigh. Upon receipt, I weighed the plastic bag they came in and it weighed only 4 lbs., including the packaging---a whole pound SHORT or 20% less than what I thought I was buying---a huge difference! I wrote to the company but have not yet received a reply. If you order from them, be sure to weigh your order when you get it. You will probably be surprised.

Ive spent 1000s of dollars with them over the years. After my card got charged twice on two separate occasions, they wouldn't give me a refund, send the items or even give me a discount. Hundreds of dollars of my money has/is being held up in a web of their bull$#*!. On top of it all, they won't even take responsibility for the extra charges. They were rood and condescending throughout the whole nightmarish dilemma. I might file a lawsuit and I WILL be taking my business elsewhere. They will feel the sting...

I've ordered from them in the past and I was pleased with the nuts and seeds I received. However, in February of 2017 my order of spanish peanuts and cashews had a strong off-smell when I opened the box. I opened a 5-pound bag of the spanish peanuts (1 of 3) and it didn't taste right, I called bulkfoods and was told for complaints to email them, never a reply, I emailed again thinking the products would be maybe alright but I've had to throw everything away. From now on I order from nutsdotcom, never again from bulkfoods.

I've ordered one large order in 2009 and recently another order of similar items. Wanted to comment that it's the same food that was available back in 2009. It wasn't well suited to enjoyment so I placed it on my shelves in foodsaver airtight bags in case of emergencies. Once again, today I sampled the gluten free fruit and nuts cereal and fruit granola recently and it all tasted like crap. I noted sulfur dioxide in one of them (blah!). The chicken soup base had enough salt to choke a horse as if they're trying to poison their customer. I don't know the level of IQ at this company, but that chicken soup base was horrendously bad that it went straight into the trash. I wasted $5.00.

I have ordered nuts from them in the past without any problem. That's where the catch is. If there is a problem and you attempt to contact them, they will not reply back. They just completely ignore you. My problem lies with the fact that I ordered three 5 lb bags of 'NO SA: LT" roasted peanuts in the shell that actually contained "SALT" peanuts. I specifically order the "NO SALT" peanuts because I give them to my parrots as a snack and salt is not good for caged birds. My attempts to contact them have been in vain. I have gotten no reply from them what so ever. I will never do business with them again. I suggest you do the same.

I am surprised at the bad reviews as I have ordered from them twice with no problems. Most recently was late yesterday afternoon - I placed my order and now have it in hand this morning before 10:30 AM. Order is correct and candy looks to be in good condition. Prices were much better than other online candy companies and they have a $5 flat ship rate for orders over $75. Other online candy companies had much higher shipping rates and slower delivery. Thanks, bulkfoods.com!

This company is horrible. They sent me broken candy sticks and would not return them. I was told that they do have a return policy but they will not allow me to return damaged product. I stated they were sent to me damaged and they refused to refund or even compromise in any way. I tried calling them on the phone and no one has any idea what is going on. Sounds like a bunch of kids working out of a garage. Purchase at your own RISK!

I almost didn't order from BulkFoods because of all the terrible review but I have to say, they have always been SUPER with me. I think their website is a bit confusing when adding "billing" and "delivery" addresses so I can understand how some people's orders got shipped to the wrong address. I must say, however, that a representative called from BulkFoods to verify my shipping address before they processed my first order. I have ordered numerous times from them and the quality is always top-notch. Also, their $5.00 shipping on any weight order is absolutely a steal. Not only can you order 50 lbs and have it shipped for 5 bucks, it is 2 day shipping! Don't let the negative reviews scare you off this company. Give them a try.

Ordered 5 lbs of raisins organic. Came to us infested with worms. They don't seem to care and are dragging their feet on refunding. The website looks like they operate out of their garage. I was hoping it was a mom and pop trying to do a good job. Turns out to be a big pile of garbage with poor (rude, careless) customer service run by someone with search engine savvy, since they come up #1 or 2 on every bulk search I do. If you are desperate and out of time, take your chances. Otherwise, take the time to find another company. It will probably save you time and money.