Thunderful C.

This company, Omfoods.com, also known as Organic Matters, appears to have a great, extensive variety of organic foods. The prices for their products are apparently very reasonable at first glance. Do not celebrate yet, however, and definitely gird your loins when it is time to checkout of their online store because shipping has only one option and it may well raise the price of your total order by at least 50% which is a true disappointment because, otherwise, the site would be a real gem. However, it's not worth the shipping fee shock.

Literally, this company could be my personal secret that I would not want to share with anyone because supply and demand might well price me out of their market but the company deserves great reviews. The product is always overnighted to me (I live fairly close) and they always follow up with emails requesting product reviews which shows that they genuinely care about customer satisfaction. Moreover, and most importantly, their product is amazingly high quality. I always order organic nuts and dried fruit from them and each time I am simply in another space of bliss while consuming them because they are so solidly enjoyable. I have ordered the organic salted cashews, organic mango, Turkish figs (a piece of heaven), and the trail mix (with dried organic pineapple!) Theirs is the best trail mix I have ever enjoyed. I just have one raised eyebrow about this company: who can get organic mango to look so beautiful without some artificial preservative? I have yet to ask them. I want to stay blissful but there has to be a catch.

I ordered from this company as a test drive and placed a small order for organic buckwheat which still had not arrived a week and a half later. I had not received any order confirmation email from the company nor any order status email either during this time. Also, when I tried to log into my online account with the company website with the password that I had initially created with the first order, it would not accept my password and when I selected the 'Forgot Password' link for it to be sent to my email, the email with a reset link for the password never arrived - neither in my regular inbox or spam mail inbox.

I finally called into "customer service" at the phone number provided on the site and spoke to Crystal who could not even offer an apology after stating that the order had never been sent to me because they were out of stock - almost two weeks after my order placement. Further, the order was not due to be filled for another week! I explained to Crystal that I had received no email regarding my order from the company at all. Immediately cancelled the order and requested a refund. I stated that I wanted a reference number for the refund as well (given all the absence of confirmation of any transaction with the business at all). She said that the woman that handled the refunds was really busy and would not be able to get to it that day. One thing Crystal did do was send an email to my email account to see if there was any issue with the mail relay and it arrived to my inbox in seconds.
The apathy of this company toward customer satisfaction is obvious - pocket change orders need not apply because you will not get any level of customer service nor barely acknowledgment of any duress their abject laziness and misrepresentation may cost you. Caveat emptor. Buy at your own risk.