Ordered a 5 pound bag of seasoning and they shipped it in a really thin plastic envelope which had a hole in it the size of a pea. When I got it, at least a pound had leaked out (it was a 5 pound bag). My invoice was for $18.00 including shipping and they only refunded $1.88 (non of the $8.50 for shipping). Then I asked for a full refund because I realized that whatever poked a hole in the bag could of contaminated the whole bag. They refuse to answer my request.