Brown Paper Tickets
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Brown Paper Tickets

How would you rate Brown Paper Tickets?
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Washington
1 review
0 helpful votes
Follow Jonnel C.
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Satisfied with the ease and efficiency of the ticket ordering process. It was really simple and I am looking forward to buying from them again.

Date of experience: May 9, 2022
Washington
1 review
0 helpful votes
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Extremely easy
January 28, 2022

Buying tickets here is cheaper compared to Ticketmaster and TicketSales. I was able to save $26 in the process.

Date of experience: January 28, 2022
Washington
1 review
0 helpful votes
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If there is one thing I like about buying tickets here are the prices. It is still the same concert so why not buy cheaper tickets.

Date of experience: March 8, 2022
New York
1 review
2 helpful votes
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Yes, a strong word. But well-deserved.
Brooklyn Tavern Theater used Brown Paper Tickets in February 2020 for ticketing for our musical, which ended just before the pandemic began. We sold $2640 in tickets through BPT and they sent me checks totaling that amount. But in early March, I received an email saying that these checks could not be cashed. It was a rough time, March 2020, and understandably with all the cancelled events, their income suddenly dried up. I could understand and waited patiently for payment. At least, for the first 6 months or so. It has now been 2 1/2 years. There is no doubt about the debt—I have the uncashed checks still in my possession. As a side note: my experience with them prior to the pandemic was nothing but pleasant. Apparently a crisis can bring out one's true colors. Read the following before using BPT:
1). They have not ONCE answered my emails with anything more than a mass email and have been unreachable by phone.
2). They have RESUMED business. Apparently our $2640 helped them do this. Why should you assume they will pay you if anything goes wrong.
3). The state of Washington (where their main office is) filed a suit against BPT and the settlement in March 2021 required BPT to contact and pay all businesses and individuals who are owed money, both inside and outside Washington State. There has been no attempt to contact me.
4). Should BPT be allowed to continue on using $2640 of our money (and who knows how much more from others) to sustain themselves while doing business. Is this an indefinite unauthorized loan they are using? We can't let companies do this. They should have to pay us back first by obtaining a loan (for which they will have to pay interest). That's how things work for everyone else. What they are doing is wrong, arrogant and I highly encourage everyone to look elsewhere for your ticket needs.

Date of experience: July 14, 2022
Washington
1 review
0 helpful votes
Follow Mark B.
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It's easy to create events and sell tickets. There is an option for physical tickets. BPT also provides event promotion and reporting tools.

Date of experience: June 18, 2022
Oregon
1 review
0 helpful votes
Follow Clara R.
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It was fast and easy to buy tickets. I have purchased several times and never had problems. I would recommend this service to anyone.

Date of experience: January 10, 2022
Washington
1 review
0 helpful votes
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Great customer service
December 2, 2021

We had some questions about some tickets, and they were quick to answer. Never felt rushed and they handled all my concerns satisfactorily.

Date of experience: December 2, 2021
Slovenia
1 review
0 helpful votes
Follow Steven S.
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All it took was a few minutes to buy tickets. I would definitely buy here again and recommend them to friends and family.

Date of experience: March 12, 2022
Washington
1 review
0 helpful votes
Follow Mark J.
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All good
April 17, 2022

It's my second time buying tickets. Simple and secure. I have no problems buying tickets here. Highly recommended!

Date of experience: April 16, 2022
Washington
1 review
0 helpful votes
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Smooth, no problems at all
September 22, 2022

They make it easy to buy tickets and check the seating. I have been a regular customer and I have no complaints.

Date of experience: September 20, 2022
Washington
1 review
0 helpful votes
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Very happy
February 10, 2022

It was fast and easy to get my tickets, and the information provided about the events are comprehensive. The dates and seats are clearly laid out.

Date of experience: February 5, 2022
Washington
1 review
0 helpful votes
Follow Clark C.
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Smooth transaction
September 15, 2022

I will be buying here again. Buying a ticket is easy and they have a refund policy so I know I am protected.

Date of experience: September 15, 2022
Washington
1 review
0 helpful votes
Follow Lea M.
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It was my first time buying tickets and it only took me minutes. No glitches and no problems, whatsoever.

Date of experience: August 7, 2022
California
1 review
0 helpful votes
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Genuine services
February 13, 2023

Very simple, from finding seats to printing tickets. It's easy to order and pay for concert tickets from Brown Paper Tickets.

Date of experience: February 11, 2023
Washington
1 review
0 helpful votes
Follow Emiliano G.
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They sent my tickets through email and I printed them. Did all of this online, truly convenient. Thanks you!

Date of experience: March 3, 2022
Pennsylvania
1 review
0 helpful votes
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Nothing overboard here. All the right services and features especially for first-time users. Thank you.

Date of experience: January 8, 2023
Connecticut
3 reviews
0 helpful votes
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Nice website to order tickets without the usual fleecing and handling/delivery fees. Definitely will keep them on my home screen.

Date of experience: April 3, 2018
Philippines
1 review
0 helpful votes
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RUDE staff RUDE management! They don't pay you yet disrespect you, turns hostile, it's horrible! This company is a SCAM so BEWARE and AVOID!

Date of experience: February 2, 2024
California
1 review
0 helpful votes
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I'm so exhausted going back and forth with management who still doesn't pay! I heard a lot have been complaining as well and I think It's time to take legal action! They've become very unethical and the staff were rude too!

Date of experience: April 20, 2025

Overview

Brown Paper Tickets has a rating of 2.4 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Brown Paper Tickets ranks 29th among Tickets sites.

service
63
value
63
shipping
56
returns
53
quality
58