Brown Paper Tickets
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Brown Paper Tickets

How would you rate Brown Paper Tickets?
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Washington
1 review
0 helpful votes
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Loyal customer
June 4, 2023

For a number of years, I've bought my tickets from BPT as a customer. I truly appreciate how the seats are designated, since it makes sure I always get my favorite seats. My tickets have always been sent promptly, and the payment process is very simple.

Date of experience: June 4, 2023
New York
1 review
0 helpful votes
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Fast and secure!
November 6, 2023

The online ticket purchase procedure was simple and quick. I just picked the performance I wanted to see, determined how many tickets I needed, and went through the checkout process. I had confidence in the security of my transaction and I got my tickets instantly.

Date of experience: November 5, 2023
District of Columbia
1 review
0 helpful votes
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Great service that is so beneficial to event promoters. It's free to create events and sell tickets, they have free ticket printing and delivery to ticket buyers and they offer promotional services. So everything you need is in one place!

Date of experience: March 4, 2023
California
1 review
3 helpful votes
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Our event was March 7th in Santa Cruz. Brown Paper Tickets received money from our patrons and have never paid us. This is not due to a dispute. There are many complaints filed about them taking money and not paying their obligations. You have been warned. Recommend you personally check this out. We have incurred all expenses and Brown Paper Tickets have received all the money from our patrons. The band and food service group has ben stiffed.

At this point, we do not have any impression from Brown Paper Tickets that they plan on paying us.

Date of experience: April 17, 2020
Washington
1 review
0 helpful votes
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Gone are the days of standing in long, frustrating lines for sold-out shows. BPT is an absolute game-changer. One of the things that stands out for me about BPT is its dedication to customer communication.

Date of experience: July 15, 2023
Slovenia
1 review
0 helpful votes
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I travel a lot and use BPT to learn about the events I'm interested in. Their website is easy to use. I save a lot because they offer the option of finding free or discounted events. The customer service folks are friendly and supportive. I requested a refund twice, and received them without delay.

Date of experience: May 18, 2022
Washington
1 review
0 helpful votes
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I'm purchasing tickets for the second time. The information is available for everything from finding information to seeking seats. Quite expensive when compared to in-person purchases, but less expensive when compared to other ticketing applications.

Date of experience: October 21, 2022
Washington
1 review
0 helpful votes
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IS THIS EVEN LEGIT?!
April 20, 2025

They cancel events all of a sudden and says nothing about refunding tickets! Getting in touch with management have been stressful with unanswered emails, and phone numbers that don't work! What is this company?! IS THIS EVEN LEGIT?!

Date of experience: February 19, 2024
Washington
1 review
0 helpful votes
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Great platform.
June 1, 2022

It's a convenient platform to create events and sell tickets. I have a small business, and I regularly organize meetings and webinars. BPT has given me a sense of relief; I know that everything will go smoothly with selling tickets, so I can concentrate on the more important stuff.

Date of experience: May 30, 2022
Romania
1 review
0 helpful votes
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Ease of buying tickets...
December 10, 2023

I recently used Brown Paper Tickets to book tickets for a local theater production, and I must say, the experience was nothing short of fantastic! From the moment I landed on their website, I was impressed by how user-friendly and intuitive it was. Finding the event I was interested in was a breeze, and the ticket-purchasing process was straightforward and secure.

Date of experience: December 6, 2023
Washington
1 review
0 helpful votes
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What I appreciated the most about Brown Paper Tickets was their customer support. One time I had a few questions about my ticket purchase, and their customer service team was incredibly responsive and helpful.

Date of experience: April 11, 2023
Washington
1 review
0 helpful votes
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I had an extremely easy experience buying tickets online for the first time, thanks to BPT. The process was straightforward, and the tickets were delivered to my email, which made it very convenient. All I had to do was print them out, and I was good to go.

Date of experience: May 4, 2023
Idaho
1 review
2 helpful votes
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I used to use BPT for a small monthly event several years ago. I had a good experience with customer support and used that experience to recommend BPT to a family member starting a new business and selling tickets to events. My family member and his business partner hosted events 3 times a week for 4 weeks starting in June and they have not received a single payment. This is a new business struggling to get off the ground and BPT owes them almost $20k. I am so frustrated and angry. Please beware when doing business with BPT.

Date of experience: July 20, 2022
Minnesota
5 reviews
1 helpful vote
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Never had the first issue with getting tickets to any show using Brown Paper TIckets. It's a shame they don't cover all shows. Would make it so much easier not to mention cheaper.

Date of experience: May 7, 2018
Washington
1 review
0 helpful votes
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Better alternative
August 24, 2022

Stopped buying from other online ticket sites since I started using this app. They still charge you on top of the actual ticket price but their rates are lower.

Date of experience: August 23, 2022
Washington
1 review
0 helpful votes
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My go-to site.
January 1, 2022

Finally found a site where I can order tickets without being overcharged for shipping. Reasonable rates. Wide selection of events. It has a permanent place on my phone now.

Date of experience: January 1, 2022
Washington
1 review
0 helpful votes
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Great experience!
July 10, 2022

We've had a great experience, we have used them for 3 events now and their website is easy use and the staff member I contacted was friendly and helpful!

Date of experience: July 10, 2022
Georgia
1 review
2 helpful votes
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BEWARE
June 28, 2022

BEWARE BEFORE YOU USE BROWN PAPER TICKETS!
Do yourself a favor. If you are a event producer do not use this company! They still owe our organization of $5,000 from the pandemic. Instead of paying us out that have been holding our money hostage along with many other theater groups!

Date of experience: June 28, 2022
California
1 review
0 helpful votes
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Got my tickets in minutes
December 15, 2021

Simple way to search for events and purchase tickets. They also provide information on seat locations and that was a big plus. I've been using them for some time now and no complaints so far.

Date of experience: December 15, 2021
California
1 review
0 helpful votes
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Purchased a couple of tickets for a music festival in our town. Checkout process was quick and hassle-free. Will be checking their site again for other events.

Date of experience: December 5, 2021

Overview

Brown Paper Tickets has a rating of 2.4 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Brown Paper Tickets ranks 29th among Tickets sites.

service
63
value
63
shipping
56
returns
53
quality
58