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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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Needed a unique Australian gift for my Dutch friend's 50th birthday who was visiting Oz recently. Remembered the shop from a holiday a couple of years ago (I'm in Sydney). Found gorgeous bracelet at great price. Couldn't stop at one. Bought a 2nd one for another friend's birthday and a third myself as well! We all love the bracelets. Perfect for daytime or a night out. Delivery was very quick.
Thanks for helping me give the best Australian present!
My mother discovered BSD's website on Facebook and had had her eyes on some earrings for a while. She was very happy with the quality and speed of delivery AAA
I saw, liked, a pair of pearl earring and ordered them on line. Within a week they were in my postbox and I am very hpy with them. Thank you for your prompt service.
Thoroughly happy with my beautiful purchases and the professional and efficient all round customer service!
Very slow to process orders, asked for priority dispatch and failed to recognise.
Wont use them again.
I am very satisfied with my experience with Broome Staircase Designs with the purchase of my recent order. They were quick and efficient, and the good arrived safely with very good packaging.
Was very sceptical buying sight unseen earnings so waited what seemed like a very long time. Which really wasn't for them to arrive. When I opened that little parcel I was delighted. I was and am very thrilled with my purchase. Thank you Broome Staircase Designs
Fantastic service and product, prompt service will continue shopping with them.
Extremely satisfied. Great product. Quick and efficient, & products arrived quickly.
Ordered a bangles and was very happy with my order
I get what I order in a timely fashion and love Broome pearls.
Wish I could afford more
Regards
Jan Pool
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD