From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Ordered pendant with express post.
Wasn't dispatched on time.
Contacted business and they ensured immediate dispatch and included complimentary ear studs.
Item arrived on my wife's birthday but was not home so had to collect from the Post Office the following day.
Although initially disappointed the personal attention provided was outstanding.
Have purchased a couple of items from Broome Staircase design and are so impressed with the thought that goes into the design of the jewellery.
So so pleased with the earrings. It didn't seem long from when I ordered them until they arrived in the Post Office here in Longreach.
Great, just what I ordered and very quick delivery.
Very happy with purchase and customer service. Bracelets were a little on the small size so asked for a couple more links to each one. This was done with no hesitation and very prompt service. Would recommend.
Arrived promptly and was exactly as pictured on website. Very happy
Prompt and efficient service and the goods were as I expected from this company
I love this ring, I had previously bought a ring in Broome and I was disappointed that the band wore through. This one is more solid and shouldn't wear through.
It was a beautiful bracelet and made well. Very happy with it.
Product came within a reasonable time and with little pouches containing same.
Their products are awesome and if you have a problem they are onto it straight away.
I highly recommend Broome Staircase Designs, I have quiet a few of their rings and always get compliments.
Very happy customer
Anne-Marie
A very satisfying purchase from BSD. Seamless in every way and my bracelet is exactly as described. Fast, efficient, informative customer service!
A very happy customer! Thank you!
I was delighted with my Pearl earrings that arrived quickly last week. My only concern was when I took one of the earrings out of the box the post was bent at a right angle. I cannot say if it had been checked beforehand but find it hard to believe it happened in transit! I did straighten it myself hoping that the post would not snap. It didn't!
Despite that, I am very pleased with my Pearl earrings!
Was so well looked after, service was awesome, product I bought beautiful and as I needed it next day for a wedding they went above expectations to get it enlarged. Prices were really competitive can't recommend them enough. Love being made feel special buying a piece of jewellery I can pass on in the future
I have had my eye on the pearl bracelet for awhile and thought why not for your birthday.
I purchased the express delivery and I had it within a couple of days
I wanted to purchase ring but could not as someone had tried using it without my permission and you know how hard it is to replace it.
I was asked if I wanted the ring to be put on hold so I could pay for it when new card arrived. Of course I said yes.
Now just have to go to post office and pick it up.
Cannot wait to purchase more.
Very satisfied liked what was I. Offer easy to deal with
I was kept informed about delivery and when they arrived was just what I expected - pure beauty
Very happy with my order. Just what I wanted and arrived quickly. Was very nicely packaged too!
Would definitely buy from here again.
My disappointment is with Australia Post. My delivery required a signature but parcel was left at front door without one even though someone was home. They didn't knock.
No problem ordering, earrings arrived very quickly and was very happy with what I order
Earrings are as described, hooks are stronger than I expected, which is very pleasing.
Service was Wonderful, very pleased with your fast delivery. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members