Brilliant Earth

Finding a good jeweler is hard enough as is, but finding one that you entrust on working on a family heirloom is definitely worth coming online to share a review for. My mother's necklace had been passed down to me and there was a beautiful gem in the middle that had come loose and fallen over time. I had put it away in my jewelry box and completely forgotten about getting it fix. I finally decided to do some research alone to try and find a reputable jeweler to entrust with such an important piece. Also, I should mention the stone was a specific shape and texture. The help I received at Brilliant was above and beyond anything I could imagine. The staff were attentive and patient in helping me select the proper replacement piece and also in assuring me that my necklace was in the proper hands and would be handled with the upmost care. I received it back within their advised delays and the work they did was nothing short of amazing. I'm thrilled with the work and service they provided. They exceeded my expectations and I would highly recommend them.

This continues to be a nightmare experience. At first everything seemed ideal - I was able to pick a nice looking setting and the exact diamond specs I wanted. I made the order and then called to arrange for a guaranteed delivery date. I was promised a specific date for delivery (at a cost of almost $200 extra) and made arrangements to be home while the GF was away.

The ring did not come on that day and instead it was later delivered directly into my GF's hands... there goes the surprise (the packaging is NOT discreet enough). Brilliant Earth said "sorry", refunded the extra cost to guarantee a delivery date and sent me complimentary silver stud earrings (cheap) - this did not make up for ruining the surprise.

If that wasn't a enough of a fumble, less than 2 weeks after I put the ring on my GF's finger (again, the moment was robbed from us because it was not a surprise) a diamond fell out of the setting. Brilliant Earth has offered to fix it (and what choice do I really have), but they want my now fiancé to go without a ring on her finger for a month while they fix their own mistake. This will no doubt raise eyebrows, if not questions, and be embarrassing for her.

Smaller issue: I was promised a free pair of diamond stud earrings with the ring; they did not come. I called about this and they sent them out after-the-fact. The studs are laughable and are not much of a gift at all. I have chosen to toss these rather than give them to someone (who would just about have to use a magnifying glass to tell that there was even a diamond on them). I have shared all of this with Brilliant Earth multiple times. Each time they are sympathetic and admit to dropping the ball, they say they will escalate the complaint, and I never hear from them again.

I feel embarrassed myself and that I let my fiancé down by trusting Brilliant Earth. I write this review with the hopes of saving some from my experience - go anywhere else!

I just discovered this site. They had what I wanted and sent it out immediately. No hidden costs and I ended up getting exactly what I wanted.