How easy is it to get a hold of customer service at Brilliant Earth?

asked by Tom D. on 12/23/19

3 Answers
Thumbnail of user jacquig15

Easy to call... Impossible to get your issue fixed... wouldn't recommend

Helpful  (1)
Thumbnail of user chrisw893

Normal reps are easy but getting anyone above an entry level position is difficult, also difficult to get a situation escalated beyond an assistant manager.

Helpful  (1)
Thumbnail of user mickl26

Easy to call, email contact seems automated responses that are innacurate, live chat doesnt seem to do what they say, expect to hear 24-48 hours EVEN if you just ask for a supervisor or somebody who can actually help you.

Helpful  (0)

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