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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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It sucked, it sucked, it sucked, it also sucks that I need to put in at least 50 characters
When I received my banana tree we still had multiple nights below freezing so at this time it's still inside
Very well executed plants all took off and looks amazingly healthy
Plants have always arrived very healthy and well packed.
Everything seems to be surviving so far except one raspberry bush that has lost all of its leaves.
The tree arrived promptly and in very good shape. It is now in the ground, but required to be staked with stakes that I purchased locally. Even better customer service would be to include a couple of stakes and cord in the same tall box that the tree came in.
I ordered a massive amount of plants and every single flower, bush and tree are small/young but they are exploding in size almost over night once I planted them in the ground. A number of them probably needed to be reported last year because their roots were compacted. Only time will tell if they are able to spread their roots. They seem to all be doing wonderful and I check on them multiple times a day like babies lol. The shipping and packaging were exceptional! I will continue to shop from this company and recommend them to others.
I placed an order for 8 plants and only received 4 of them. It took me a couple of attempts with customer service to finally receive the other 4 and about a week later I received them. Plants are well packed and arrived in great conditions.
I ordered the Meyer Lemon Tree and the 100% Arabic Coffee plant both plants arrived timely and in beautiful condition.
My husband named the lemon tree after Trini Lopez from his famous Lemon Tree song and the coffee plant after the great Juan Valdez the coffee man that we love!
Plants were packaged extremely well to avoid damage. Plants sent FedX were in prime shape and in super fresh condition.
My original order arrived with 3 shrubs dried out and unhealthy looking. Brighter looms immediately replaced shrubs without question. Customer Service was excellent. Very happy with their products.
Site worked well and easily, was able to find what I needed. The plant was shipped on time, and the recipient loved it immediately.
I was a little worried because the shipping took longer than I expected, (for a plant, but quick in general) but the Pink Variegated Lemon Tree I received is beautiful and so healthy. Very happy with my purchase!
Found what I was looking for at a good price, and I have the perfect spot.
Plant was packed well, however has brown leaves, hoping it lives.
We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!
It arrived Healthy and green. Continues to thrive. Thanks!
I can not say enough great things about this company( and I'm not getting paid nor was I ask to review). My tree arrived in perfect condition not one flaw. I've got one huge fragment gardenia and 4, yes 4! More buds ready to pop open. I had given them the wrong shipping address and they immediately reached out to me. My order came without a hitch ON EASTER DAY! THIS PLACE IS MAGICAL. I will recommend to everyone I know. Thank you thank you and thank you!
Stephanie Correia Heber Utah.
Thank you for the quick shipments and the packaging for the trees. We also appreciated sending us the one product that was missing quickly. This helped us to get the product to be used quickly.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry that your plants were not what you had expected! We have reached out privately to get some photos so we can assist you with this