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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,146 reviews

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California
1 review
0 helpful votes
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Overpriced and not worth it
April 21, 2022

It sucked, it sucked, it sucked, it also sucks that I need to put in at least 50 characters

Date of experience: April 20, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that your plants were not what you had expected! We have reached out privately to get some photos so we can assist you with this

Kansas
1 review
0 helpful votes
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When I received my banana tree we still had multiple nights below freezing so at this time it's still inside

Date of experience: April 20, 2022
Florida
1 review
0 helpful votes
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Very well executed plants all took off and looks amazingly healthy

Date of experience: April 20, 2022
Idaho
1 review
0 helpful votes
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Healthy Plants
April 20, 2022

Plants have always arrived very healthy and well packed.

Date of experience: April 20, 2022
Wisconsin
1 review
0 helpful votes
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Second time ordering.
April 20, 2022
Updated review

Everything seems to be surviving so far except one raspberry bush that has lost all of its leaves.

Date of experience: April 20, 2022

I'm happy so far
March 27, 2022
Previous review

So Far So Good. If it works well I will order more...

Date of experience: March 27, 2022
Texas
1 review
0 helpful votes
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Very satified.
April 20, 2022

The tree arrived promptly and in very good shape. It is now in the ground, but required to be staked with stakes that I purchased locally. Even better customer service would be to include a couple of stakes and cord in the same tall box that the tree came in.

Date of experience: April 20, 2022
Missouri
1 review
0 helpful votes
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April 20, 2022

...

Date of experience: April 20, 2022
North Carolina
1 review
0 helpful votes
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I ordered a massive amount of plants and every single flower, bush and tree are small/young but they are exploding in size almost over night once I planted them in the ground. A number of them probably needed to be reported last year because their roots were compacted. Only time will tell if they are able to spread their roots. They seem to all be doing wonderful and I check on them multiple times a day like babies lol. The shipping and packaging were exceptional! I will continue to shop from this company and recommend them to others.

Date of experience: April 20, 2022
Pennsylvania
1 review
0 helpful votes
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Partial shipment received
April 20, 2022

I placed an order for 8 plants and only received 4 of them. It took me a couple of attempts with customer service to finally receive the other 4 and about a week later I received them. Plants are well packed and arrived in great conditions.

Date of experience: April 20, 2022
Illinois
1 review
0 helpful votes
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I ordered the Meyer Lemon Tree and the 100% Arabic Coffee plant both plants arrived timely and in beautiful condition.
My husband named the lemon tree after Trini Lopez from his famous Lemon Tree song and the coffee plant after the great Juan Valdez the coffee man that we love!

Date of experience: April 20, 2022
Pennsylvania
2 reviews
0 helpful votes
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Fruit trees with beauty and size
April 20, 2022

Plants were packaged extremely well to avoid damage. Plants sent FedX were in prime shape and in super fresh condition.

Date of experience: April 20, 2022
Nevada
1 review
0 helpful votes
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Return of some shrubs
April 20, 2022

My original order arrived with 3 shrubs dried out and unhealthy looking. Brighter looms immediately replaced shrubs without question. Customer Service was excellent. Very happy with their products.

Date of experience: April 20, 2022
Ohio
2 reviews
0 helpful votes
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Coffee plant was LOVED
April 20, 2022

Site worked well and easily, was able to find what I needed. The plant was shipped on time, and the recipient loved it immediately.

Date of experience: April 20, 2022
Missouri
1 review
0 helpful votes
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Boxwoods
April 19, 2022

Plants received in good condition. Size varied among the 4 plants.

Date of experience: April 19, 2022
Nevada
1 review
0 helpful votes
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Very Pleased!
April 19, 2022

I was a little worried because the shipping took longer than I expected, (for a plant, but quick in general) but the Pink Variegated Lemon Tree I received is beautiful and so healthy. Very happy with my purchase!

Date of experience: April 19, 2022
Virginia
1 review
0 helpful votes
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Repeat customer
April 19, 2022

Found what I was looking for at a good price, and I have the perfect spot.

Date of experience: April 19, 2022
Florida
1 review
0 helpful votes
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Packed well
April 20, 2022

Plant was packed well, however has brown leaves, hoping it lives.

Date of experience: April 19, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!

Texas
2 reviews
0 helpful votes
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Thanks!...
April 19, 2022

It arrived Healthy and green. Continues to thrive. Thanks!

Date of experience: April 19, 2022
California
1 review
0 helpful votes
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My go to for all my garden needs
April 19, 2022

I can not say enough great things about this company( and I'm not getting paid nor was I ask to review). My tree arrived in perfect condition not one flaw. I've got one huge fragment gardenia and 4, yes 4! More buds ready to pop open. I had given them the wrong shipping address and they immediately reached out to me. My order came without a hitch ON EASTER DAY! THIS PLACE IS MAGICAL. I will recommend to everyone I know. Thank you thank you and thank you!
Stephanie Correia Heber Utah.

Date of experience: April 19, 2022
Virginia
2 reviews
0 helpful votes
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Thank you for the quick shipments and the packaging for the trees. We also appreciated sending us the one product that was missing quickly. This helped us to get the product to be used quickly.

Date of experience: April 19, 2022