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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,146 reviews

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New York
1 review
0 helpful votes
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I Love Gardenias
April 22, 2022

My daughter bought me a gardenia tree from you but I can't plant it outside in zone 7 so I'm purchasing these thank yoi

Date of experience: April 22, 2022
California
2 reviews
0 helpful votes
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Bought as a gift
April 22, 2022

Purchased the rose tree as a gift for dear friends who lost their precious fur pup as a gift in memory of Willie. Only wish there was a way to have sent the item as a gift with card. I had to explain to them that it was from me, hence not allowing it to be a surprise gift.

Date of experience: April 22, 2022
Florida
1 review
0 helpful votes
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Pear Tree
April 22, 2022

Great.no issues. I am enjoying my tree and can't wait for the pears.

Date of experience: April 22, 2022
Georgia
3 reviews
0 helpful votes
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Forsythias
April 22, 2022

I purchased 5 forsythias and fertilizer. The forsythias arrived healthy and ready to plant. The shrubs were damp and not dried out around the roots. Now I can't wait until next spring when they will flower.

Date of experience: April 22, 2022
Massachusetts
2 reviews
0 helpful votes
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Great, we hope our tree survives.
April 22, 2022

Our sweet little Japanese Maple arrived in time and in great condition. We planted it, according to directions. It has a perfect spot, in our yard. We hope it is natural shock that is making the leaves turn brown. We gave it a little shot of Happy Frog 4-3-4 fertilizer. We also mulched around the base, as instructed. We wil keep an eye on it an hope for the best.

Date of experience: April 22, 2022
Texas
1 review
0 helpful votes
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Vanilla Strawberry Hydrangeas
April 22, 2022

Although fed x delivered my 2 plants in 5 days, the driver dropped the long box at my door step. I opened the box and the plants were packaged very lighly, the dropping of the box caused one hydrangea to have 8 broken stems. I placed both plants in a bucket of water because they were wilty looking for 2 days. I planted then and I'm so happy tgat both had made an awsome come back. I would ordet again from

Date of experience: April 22, 2022
Kansas
1 review
0 helpful votes
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Terrific selection & service.
April 22, 2022

Easy to find what I wanted. And what I didn't know I needed until I saw it on the website.

Date of experience: April 22, 2022
New York
1 review
0 helpful votes
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Smaller than expected
April 22, 2022

Tree was much narrow then expected. More like a branch.

Date of experience: April 22, 2022
Wisconsin
1 review
0 helpful votes
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Greetings from Lake Superior?
April 22, 2022

I couldn't be happier. The plants and trees are beautiful. Time will tell how they will do in our far northern
Wisconsin climate, but I have every confidence they will thrive.

Date of experience: April 22, 2022
Louisiana
1 review
0 helpful votes
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Apple and fig
April 22, 2022

Both trees I got came promptly and packaged well. They are growing beautifully and can't wait to see the fruit.

Date of experience: April 22, 2022
Florida
1 review
0 helpful votes
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Very pleased!
April 21, 2022

I ordered two trees and two bushes with some neem oil spray, organic soil, and some fertilizer. Everything arrived very soon after ordering and I even delayed a delivery too with the help of a customer service rep. The packaging was done very well and the customer service has been very awesome every time I speak to someone. The trees and plants took off immediately and are doing great! Very pleased on all front. I will definitely be ordering more with this company.

Date of experience: April 21, 2022
Rhode Island
1 review
0 helpful votes
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Misrepresented products
April 22, 2022

I ordered a Chicago hardy fig tree (2gal.) I spent some time looking at the reviews before purchasing and the reviews, along with the item descriptions are deceptive. The company has stock photos of trees rather than the actual products they're selling. Some of those pictures show trees with fruit on them yet when I spoke to customer service, they said they do not come with fruit. The reviews say how tall and fruitful the fig trees are but customer service told me that they never have fruit and are not that tall (2-3 feet.) This info was given after I received a very small tree (6 inches.) I would not recommend brighter blooms to anyone. If asked I would advise to avoid them.

Date of experience: April 21, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your fig tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Idaho
1 review
0 helpful votes
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Daylily shipment
April 22, 2022

I ordered 2 plants on March 31 and received them on April 16. The box had apparently been tossed around many times and the plants arrived in horrible condition. The FedEx shipment went a very circuitous route from South Carolina to Georgia and then to Portland Oregon and finally to Boise Idaho.

Date of experience: April 21, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry for how your first order arrived and glad we could make it right with a new order!

Virginia
1 review
0 helpful votes
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My experience was good. Plants look good and shipping was fast!

Date of experience: April 21, 2022
Vermont
1 review
0 helpful votes
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Excellent
April 21, 2022

Very good with lots of variety and reasonable priced

Date of experience: April 21, 2022
Washington
1 review
0 helpful votes
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Alittle beaten up
April 21, 2022

Banana tree lead was pretty beaten up but it has another one sprouting so hopefully it will be fine

Date of experience: April 21, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

California
1 review
0 helpful votes
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Beautiful little tree
April 21, 2022

Tree came on time and was well packed
Have planted it been doing great and even more leaves on it and even grew and half in inch since getting it two weeks ago

Date of experience: April 21, 2022
Kansas
1 review
0 helpful votes
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More landscaping
April 21, 2022

Have made several purchases from Brighter Blooms and always very pleased with the product!

Date of experience: April 21, 2022
New Mexico
1 review
0 helpful votes
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Purchase and shipping experience were fine. Product revived vs product shown on website was vastly different.

Date of experience: April 21, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your fig tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

North Carolina
1 review
0 helpful votes
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Excellent experience.
April 21, 2022

The website is set up very nicely and is very easy to navigate. Selection is outstanding

Date of experience: April 21, 2022