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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,146 reviews

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Texas
1 review
0 helpful votes
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Great Experience
April 24, 2022

Shopping was super easy, plants arrived within a week and looked good. Seemed to transition well to planting though it is too early to tell how well they will do overtime.

Date of experience: April 24, 2022
Ohio
1 review
0 helpful votes
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Very satisfied
April 24, 2022

My blueberry bush arrived in very good condition and well packed. I planted it in a self-watering pot indoors in a sunny spot, and it has already grown a few inches (it's been about 3 weeks). I can't wait for the blueberries to ripen.

Date of experience: April 24, 2022
Ohio
1 review
0 helpful votes
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Perfect Plants
April 24, 2022

Very easy and customer service was very helpful with providing me information on the plant I was interested in.

Date of experience: April 24, 2022
Maine
1 review
0 helpful votes
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Cherry Trees
April 24, 2022

I ordered the trees and they arrived in very nice condition

Date of experience: April 24, 2022
California
1 review
0 helpful votes
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Easy and had the plant I was looking for. Came alive

Date of experience: April 24, 2022
Texas
1 review
0 helpful votes
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Jtru tree
April 26, 2022
Updated review

I was hoping for a large, more impressive subject. I hope it grows rapidly and produces blooms soon.

Date of experience: April 24, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!


Fun e add y simple
March 31, 2022
Previous review

Fun e add y simple

Date of experience: March 31, 2022
Texas
1 review
0 helpful votes
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Bearss lime tree
April 24, 2022

The national supply is void in anything larger than 3 gallon trees

Date of experience: April 24, 2022
Illinois
1 review
0 helpful votes
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Banana Trees
April 24, 2022

I ordered 3 trees, but one was very damaged. The other 2 are showing new growth. I'm waiting to plant them in big pots with well draining soil next week. Weather is still cool at night, and I want them to be babies. If the third one doesn't grow, will you replace it?

Date of experience: April 24, 2022
Oregon
1 review
0 helpful votes
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Excellent healthy plants!
April 24, 2022

I've ordered 2 times and was so happy with the plants, the way they were packaged and the delivery was on time!

Date of experience: April 24, 2022
California
2 reviews
0 helpful votes
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Only use fed ex
April 26, 2022

Fed ex dos not deliver on time to my location, to remote, contacted customer service and requested UPS, offered to pay more would not do it, turned out to be good for me, found same peach trees an hour away at local nursery, trees almost 7 feet high for $40 each

Date of experience: April 24, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry for the inconvenience! Unfortunately we only ship with FedEx at this time.

Virginia
2 reviews
0 helpful votes
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LB
April 26, 2022

My order was not delivered even though the email said it was

Date of experience: April 23, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear this! We are reaching out privately to help!

Kentucky
1 review
0 helpful votes
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Excellent!
April 23, 2022

Came in good time, very beautiful little tree, but bigger than what I thought it would be. The tree was packaged exceptionally well no broken llimbs, in very good shape. First time ordering, will order again

Date of experience: April 23, 2022
New Jersey
1 review
0 helpful votes
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No leaves
April 26, 2022

The order came in the box, delivery service broke two of the azalea bushes.
One of them is literally sticks, no leaves or flowers. I should have at least sprouts of leaves.
I feel like asking for a refund but don't feel like going through the process.

Date of experience: April 23, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!

California
1 review
0 helpful votes
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The avocado has lost almost all of its leaves. I do not know if it will survive despite having been planted in very good soil.

Date of experience: April 23, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear that your avocado isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

North Carolina
2 reviews
0 helpful votes
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Healthy Large Plant
April 23, 2022

Nice selection of plants. Easy process. Well packaged

Date of experience: April 23, 2022
New York
1 review
0 helpful votes
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Best trees ever
April 23, 2022

Quick and easy to plant. Just a shovel and some water.

Date of experience: April 23, 2022
California
2 reviews
0 helpful votes
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Persea Americana Avocado
April 23, 2022

When I learned there are cold climate avocados I did some research and learned there are a number of varieties. For some reason I chose a tree from Brighter Blooms called Persea Americana, titled "cold climate avocado". There was no other name and since I'm in a locale that regularly drops below freezing, though never to 20 degrees, I'm not sure exactly what type of tree they sold me. Time will tell whether the unlabeled tree from Brighter Blooms was a $100 debacle or a good choice. Persea Americana I now realize is the scientific name for all avocados. Better labeling on their part would have been appreciated.

Date of experience: April 23, 2022
Texas
1 review
0 helpful votes
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Oklahoma Redbud
April 23, 2022

Trees arrived quickly. They came packaged well. I planted them the day they arrived. One tree seems to be drought stressed with yellow leaves but is regaining healthy leaves slowly.

Date of experience: April 23, 2022
South Carolina
1 review
0 helpful votes
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Windmill palms
April 23, 2022

I'm love all your stuff I will be ordering more stuff

Date of experience: April 23, 2022
Florida
2 reviews
0 helpful votes
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Oklahoma Red Bud Tree
April 22, 2022

Received the box quickly. Well boxed and packed. Tall stick that had been very pruned. Planted as instructions shown and this tree is growing well with lots of leaves already. Very happy with our purchase and service.

Date of experience: April 22, 2022