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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Or ding my plants was very easy. Unfortunately I am extremely disappointed with the fliers I received. The color of the blooms look more purple than the flowers on the website. I received the plants today and they are almost dead. They came with over half of the blooms off of the plant. Most of the leaves were yellow and need to be cut off. I paid a lot for these plants and I feel they will die. If I saw these at Lowes, I definitely would not have purchased them! I honestly think Lowes would throw them out! I have ordered plant from other online businesses and they guaranteed a healthy plant when it arrived. I feel I should be refunded for them. I definitely will NOT purchase anything from this company again!
It was very easy. I was just bummed that I had to take two fruit trees out of my order. Other than that it was an overall great experience.
Very quick and easy to plant... i can not wait to see it next year. Looking forward to color this fall and amount of new growth.
The tree I received was very strong and healthy, already with leaves. The only problem I had were there were no instructions on the wrapped root ball but a quick call to the company resolved this.
Bought some Phlox and a Double bloom gardenia tree. The phlox was DOA and the gardenia tree died. I called and was told I shouldn't have planted it outside in central Alabama. Seems like, based on the shipping address, I would have been notified of that at the time of purchase. Even bought the one-year warranty. It's worthless. I found out after the fact that you have to take pictures!
Order #*******
We apologize. We have growing zone information on our site and on each product page.
Bought two Flying Dragons. One plant received was damaged in shipping and doesn't seem to be growing the other tree is flourishing.
We're sorry to hear that one of your trees isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Every time I order from Brighter Blooms my orders always come in healthy and grow well. I am looking forward to watching my trees, bushes and flowering plants grow. I would order here again and again. This is the same company as FastGrowingTrees.com.
Both arrived in good condition and in a timely manner.
I have ordered multiple times. Each time I get great products and am excited for the new plants.
Product arrived in excellent condition and growing
All boxes arrived undamaged, and all plants were packed properly. All plants were healthy and are still doing well.
It was easy to order and use the website. My only issue is when we got the trees they were bone dry and wilted. The dogwood tree was thankfully free because I am not sure it's gonna survive. The weeping willow was very wilted, I am optimistic that it will survive, but was not in good shape when we got it.
Positive experience…. Just hoping this one lives. The wind snapped my last one but this one is much stronger
Great website. So easy to order. Can't wait until my order arrives and until we can start harvesting the fresh berries!
The purchase was delivered on time and accurately but the 2 Black eye Susan flowers were very limp in box and have not taken to planting very well
We're sorry to hear how your plant arrived! We've reached out privately to help!
I called two different times and was On Hold for over 10 minutes and then the line went blank...
This was my first time ordering plants online so I was a little hesitant. My plants arrived in excellent shape due to the way they were packaged. I have planted the hydrangea and the jasmine and they are doing well so far. I will certainly order from Brighter Blooms again. They are more expensive then other companies I looked at but worth the extra money. Delivery was prompt also.
The received and loved it. I would order from you again.
I ordered a 4-5' Nules Clementine tree. It came well packaged with no damage. Tree looks great and enjoying its home on the deck.
I'll definitely order again.
I found this website easy to navigate. Descriptions were clear as were planting seasons etc.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!